accessories - interior problem
9.5
really awfulTypical Repair Cost:
$900.00
Average Mileage:
311,770 miles
Number of complaints:
4 complaints
Most common solutions:
- replace shift lever (2 reports)
- had to replace entire steering column (1 reports)
- not sure (1 reports)
Helpful Websites About 2002 Ford Explorer gear shift lever (prndl) fell off
2008Jan 12
Explorer Eddie Baurer V6
- Automatic transmission
- 67,000 miles
I can't believe I bought an Eddie Bauer 2002 about 3yrs ago and something like this happens. I have never heard of a gear shifter on the column, breaking off when you try to put it in park. unbelievable. What the hell kind of steel or metal do the use on these car's. companies use now a day's.
2007Jul 11
(reported on)Explorer Eddie Bauer V8
- Automatic transmission
- 89,000 miles
So the saga continues. The dream car we bought in 04 has been in the shop 4 times in 2.5 years and has cost me around $3000 in repairs. Last night my wife called me to come help her as the gear shift lever on the steering column just broke off in her hand. You gotta be kidding . No idea how much this will cost but for a car with under 100,000 miles Ford should be ashamed of their product and expect their customer loyalty from me and everyone I come in contact with to diminish. They are too big for their own good and should consider going into another line of work. You are a bunch of losers FORD unless you count success by how many cars you can put out and not satisfied customers.
I've been a loyal Ford man for 35 years and this is the last Ford I will ever own. But I already know you don't give a crap about your buyin public. Shame on you
2007Jul 21
(reported on)Explorer Eddie Bauer V8
- Automatic transmission
- 90,000 miles
I'm back at it again, repairs that is. Two weeks ago I got a call from my wife who was stranded in a parking lot after she attempted to put the Exploder into reverse and the gear shift broke off the steering column and was hanging by a wire. Are you kidding me????? Of course Ford says it isn't under warranty and I'm on the hook for another $1000. Why in sam hell does this have to be under warranty for Ford to be a stand up company and stand up for their product. Unbelievable. If I ever treated one of my patients with this kind of arrogance I would lose my professional license. If you think I'm expendable as a customer and want me to go away, then away I'll go, with everyone I know and everyone that will listen.
I happened to see one of Fords new posters the other day something about a rear view mirror and "never looking back" That part they've gotten right............ Leave us stranded Ford and don't look back
MartyP
Leicester, NC
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A D V E R T I S E M E N T S
2008Jun 18
Explorer XLS 4.0L Dohc
This is the third in a series of failures in this vehicle. The metal in a pressed in piece that connects the shift lever and the shift cam in the steering column broke. The only fix is to replace the entire steering column per Ford. The dealer and many used part dealers say they have heard about many of the same things happening. The Ford customer service people refuse to take any action as is par for them. There is clearly a materials/engineering flaw here. Wrong cast thickness for wrong type of metal.
Ed B.
Pueblo West, CO, USA
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