body / paint problem
6.6
fairly significantTypical Repair Cost:
$410.00
Average Mileage:
68,525 miles
Number of complaints:
271 complaints
Most common solutions:
- Ford should pay for it (200 reports)
- paid to have rear panel replaced (33 reports)
- not sure (23 reports)
- dealership replaced the entire panel (6 reports)
- file complaint with NHTSA to get a recall issued (4 reports)
- used Ford assistance program ($100, Ford pays the rest) (3 reports)
2007Dec 26
Explorer XLT 3.0L V6
- Automatic transmission
- 90,000 miles
I have seen dozens of Ford Explorers with the same cracked panel below the rear window. This is a defect that Ford should pay for.
2004Dec 17
(reported on)Explorer
- 30,000 miles
The tailgate has split under the window. This is requiring body shop work.
2008Jan 25
Explorer XLT 4.0L V6
- Automatic transmission
- 93,000 miles
Thought this may be an isolated event but apparently not. All of sudden the crack appeared for no reason. Noticed another Explorer with the same type crack the other day while driving to work. Hello Ford, do you not care about repeat customers. Appreciate the hinge recall; how about the same on this part too. P.S. Transmission failed this month. What's next? Goodbye to this person being a repeat customer Ford.
2008Mar 12
Explorer XLT 4.0L V6
- Automatic transmission
- 105,000 miles
Well as i was also told by the dealer I had bought it from, they had replaced once they got it off a trade in...it as I bought the car pre-used...So this is the second time it happened in the life of the car, and as I recall i noticed it after a cold night, as I was afraid it was going to happen from known instances....One of my friends also has the same problem, but doesn't have the time or money to have it fixed...its just an inconvenience as well as looks bad...
2008Apr 22
Explorer LTD 4.0L V6
- Automatic transmission
- 46,000 miles
click to see larger images
Complaint Photos
Explorer XLT 4.0L V6Automatic transmission 46,000 miles
This problem is possibly due to the original recall for the hinges. The tailgate closes but has regularly signaled a double beep as if there was a door ajar. I just barely noticed the crack and haven't tried to see if the dealer or Ford will repair it at their cost. This is the forth Ford product that I've bought new from my Ford dealer I hope they will make it good. If a new Ford Vehicle is their recommendation well can you say "Body by Fisher" as in Chevrolet. I saw a number for a Ford staffer named Lynn Buckman 313-845-6232, maybe I'll check with her to see if anything has changed Ford's position on this problem. Starting a class action lawsuit may not be a bad idea as someone suggested. I agree that their is enough evidence that would point to a defective part. What a bummer. My explorer looks new and with 46K miles is hardly used up and abused.
2008Apr 16
Explorer XLT 4.0L V6
- Automatic transmission
- 76,000 miles
This problem is possibly due to the original recall that epoxied the hinges. The tailgate did not have correct closure since that date slightly skewed. This led to the torsional loading of the tailgate which put mechanical stress on the part. After awhile the stresses built up until the plastic part failed. I first tried to get the local Ford dealership to fix this problem, they would not. I then voiced my complaint to Ford Customer Service through their website, they suggested that I look for a new Ford Vehicle and would not repair it either. I then sent a return email and copied several Corporate officials. I received a call from a Ford staffer named Lynn Buckman 313-845-6232. Call her daily she would appreciate hearing from other people who have this issue. She said they would look into it . They have since told me that there is nothing they will do for me. Not only does this make no sense as they are struggling to get customers they are running off those who have purchased their vehicles. I am interested in starting a class action lawsuit. I believe we could show enough evidence that would point to a defective part.
2007Dec 27
Explorer XLT V6
- Automatic transmission
- 90,000 miles
Crack just appeared one morning, after a cold night. If this is a common problem, as it appears, then Ford needs to take care of this.
2005Jun 01
Explorer XS V6
- Automatic transmission
- 58,000 miles
I've seen a lot of Fords with this problem. I am a ford person. I am usually satisfied but I've owned a 2000 and a 2002 and both have had problems. Looking pretty bad on ford products.
2008Jan 01
Explorer Eddie Bauer V6
- Automatic transmission
- 90,000 miles
Yet another complaint. I came online today to see if this is a recall! What a shock to see so many people with the same problem we have. I've never bought a Ford prior to this one and let me say for the record I never will again!
I cannot absorb the expense of this repair at this time and feel upset everytime I get into this vehicle looking this way. I take meticulous care of my vehicles and feel it's such a shame Ford cannot stand behind it's consumer to fix a problem such as this one!
Thank you to every other victim of Ford's neglect for writing in! It would be great if we could do something about this!
2006Jul 20
(reported on)Explorer LE
- 36,000 miles
Suggestions on how to fix? Does anyone know how that panels held onto the window? Double sided tape
2008Mar 04
Explorer XLT 4.6L
- Automatic transmission
- 110,000 miles
What really bites is that I have spent alot of money on a custom paint job & pin stripping And now I have a big crack in the back.
2006Apr 05
Explorer XLT V6
- Automatic transmission
- 90,000 miles
What the F*** is wrong with FORD, they use to be so great about service and taking care of there loyal customers, now they won't fix an obvious defect that probably 50% of their explorers have, most people here as well as I probably won't buy another vehicle from a company that won't stand behind their product. Sorry FORD but it's your fault, no wonder your stock price is $7.00, I guess it's time to look at Chevy's or Japanese trucks. Thanks for nothing FORD!!!
2007Dec 26
Explorer XL V6
- Automatic transmission
- 60,000 miles
02 Crack on hatchback panel under rear window, I can't believe how many other people have had this problem. I was quoted $300 to get it fixed by Ford. I'm glad I didn't do it. Especially if everyone is saying that the problem recurs. I'm going to wait till Ford has a recall on the hatchback cracks, instead handing Ford $300 + . I'm glad I Googled this problem and found this site.
2008Jan 01
Explorer Eddie Bauer V8
- Automatic transmission
- 85,000 miles
I don't know who the idiot(s) were who designed this back door, but this about the 5th time I've had to have it repaired. The hinges on the glass needed to be replaced, I replaced the struts, the open/closed sensor doesn't work and now this! I love my truck, but the rear door is a piece of crap.
2008Feb 15
Explorer V6
- Automatic transmission
- 98,000 miles
My Explorer is is great shape and I have taken good care of it. I noticed a crack on the panel just below the rear panel several days ago and I could not determine how in the world it occurred. I was in the parking lot and saw another explorer with a crack in the very same place the next day. About a week later I noticed another explorer on the hwy with a crack as well. Now, since I can't help but focus I have seen a total of four explorers with the same issue. This is pitiful Ford, you should issue a recall and make things right!
2008Feb 16
Explorer Eddie Bauer 4.6L V8
- Automatic transmission
- 85,000 miles
I noticed my rear hatch back panel had a significant crack in it. As I read the complaints from other customers I see that this can be a real danger to myself and my small children because the rear window itself can dislodge from the panel and hurt them. WoW! Recall this ASAP before someone gets hurt!
2007Apr 24
(reported on)Explorer XLT
- Automatic transmission
- 90,000 miles
Add me to the list of people with a cracked piece of fiberglass below read windshield. I didn't even realize there was a recall on the windshield/hinges....... perhaps they will replace the fiberglass when I have the recall issue taken care of. But from what I've read here, I won't hold my breath.
2008Jan 14
Explorer
- Automatic transmission
- 100,000 miles
I was very upset to see that there is so many people out there with this same problem . I can't believe that one of our oldest auto manufacturers will not stand behind it's product and step up to fix the problem. Please won't somebody step up,or is it just ok to f#ck us over?
2008Mar 10
Explorer LS V6
- Automatic transmission
- 64,500 miles
click to see larger images
Complaint Photos
Well, it does and it doesn't make me feel any better to see so many other complaints about the exact same defect. I was at the carwash the other day when the dryer blew half of my rear panel off my glass lift gate. I, also had the rear glass replaced ONLY AFTER having the hydraulic arm pop off multiple times and having the entire rear windshield shatter on me when I tried to close it one night and the "fixed" hydraulic popped off again. After that happened I asked them if they were sure there wasn't a recall on the lift gate, and they replied "no". After getting a new rear window, about a year later I was closing the window when the entire thing came off the hinges and I was standing in the parking lot holding my rear glass window. The only thing connecting it to the car was the electrical wires going to the brake light. That's when the hinge recall came out and I got that fixed as well. Here it is a few short years later and now my rear appliqué has come off. I have not even called Ford yet, but the estimate at the dealership is over $700. After reading all of these complaints, I see that I'm going to have very little luck getting them to pay for any of it. WHAT CAN WE DO ABOUT THIS????
2008Mar 10
Explorer LS
- Automatic transmission
- 65,000 miles
With this many complaints about the trim cracking and falling off, I urge every one of you to click on the link below and file a complaint with the NHTSA. This is the government agency responsible for investigating defects and issuing recalls or forcing the manufacturer to issue a recall. If they were to get this many complaints I feel certain they would begin an investigation.
Via the Internet. You may electronically submit your complaint to the NHTSA by visiting:
http://www-odi.nhtsa.dot.gov/ivoq/.
2008Jan 06
Explorer XLT V6
- Automatic transmission
- 90,000 miles
Could not figure out what happened, then started noticing other explorers had the same problem. What is up with Ford?
2007Jan 01
Explorer 3.2L V6
- Automatic transmission
- 90,000 miles
Problems with this Explorer over my three years of ownership include:
-Window motors needed replaced,
-Cracked rear panel,
-All wheel bearings have required replacement,
-4WD Sensor Issue causing pulsing when accelerating,
-New tires, breaks, etc.
2007May 13
(reported on)Explorer
- Automatic transmission
- 50,000 miles
Same issue as above only half my panel fell off. It was never real secure .. now I know why.
Recall
2007Jan 31
Explorer
- Automatic transmission
- 70,000 miles
"Hey Ford, take your Crack Back"....that would be a great sticker to put next to the
crack on our 2002 Ford Explorer and all the others we see on the road with the same problem. It has become almost a game now "There is a Ford Explorer!, does that one have a crack?". With this problem being so obvious, one would think Ford "Built Ford Tough" would try and stand up to its slogan, but this is just a small problem compared to the transmission, which they also would not own up to...I am still working on a good sticker slogan for that problem.
2008Feb 19
Explorer V6
- Automatic transmission
- 113,000 miles
I have seen another Ford the same model as mine with the same crack. FORD should have already been fixing these!!!
2008Feb 13
Explorer XLT V8
- Automatic transmission
- 30,050 miles
This crack is a defect and must be fixed by Ford! If you search the 2002 Explorers
complaint listing there are over 100 complaints with the same rear crack!!! This is
a major issue that needs to be investigated by Ford.
2007Sep 01
Explorer XLT V8
- Automatic transmission
- 150,000 miles
Like so many others who have a 2002 Explorer, mine also has the crack under the back window. This is my 4th Explorer and because of the multiple problems this specific car has and because of Ford's refusal to help, it is my last. My multiple problems: CD player, air flow of heater, 4x4 not engaging, air bag light, check engine light, transmission, sun visor, and of course the lovely crack below the back window that goes all the way from glass to bottom of that section of the car. I'm not fixing it, because as I have seen in too many reports that the problem reoccurs after having it fixed.
2008Feb 16
Explorer XLT V6
- Automatic transmission
- 116,196 miles
Like a lot of others, the panel below the rear window cracked.
2008Feb 07
Explorer XLT V6
- Automatic transmission
- 95,000 miles
It is embarrassing because my truck look fairly new, and to see a crack in the hatch. At first I thought someone had broken into it, so I had a mechanic to take a look at it and say that is a default in the real panel. Just the other day I seen the exact same truck with the same problem I tried to get there attention but I was unsuccessful.
2008Feb 26
Explorer XLT 4.0L
- Automatic transmission
- 100,000 miles
the crack is very large. This is obviously a design or material defect Ford should definitely cover this repair. I am having multiple problems with this vehicle and seriously doubt I will buy another Ford product. new or used
2008Jan 07
Explorer XLT V6
- Automatic transmission
- 69,000 miles
The panel below the rear window on my Explorer has a crack that starts right below the window and goes through and under the FORD decal. There is another one one each side that is smaller. It is about 1/8 inch wide and almost 12 inches long. It has progressively gotten longer since the weather has gotten cooler this winter. I noticed it after washing it just before winter set in. I have had the hatch recall fixed twice and I still have problems with it, this is really upsetting to see that everyone else is having this problem as well. This is my second Explorer and I said I would never own anything else, I am beginning to think I may need to rethink and go back to Chevy's.
2008Feb 02
Explorer XLT 4.0L V6
- Automatic transmission
- 103,000 miles
Ill join this club too along with the transmission club. Mine cracked vertically from top to bottom!!!
2007Jan 10
Explorer XLT
- Automatic transmission
- 95,000 miles
I dont think I will ever buy a ford again. The check engine light came on for no reason the abs light came on, the air bag light is on not sure why no accidents in this vehicle and so many problems. The gas gauge chooses not to work in cold weather. And now it acts like the transmission is going out. To top it all off the heater started making a popping noise and went out yesterday. What else could possibly go wrong?
2007Nov 17
Explorer XLS V6
- Automatic transmission
- 51,500 miles
Just wanted to add to the rest of the collection on this site. I feel that Ford should step up to the plate and fix the problem.
2007Jan 31
Explorer V6
- Automatic transmission
- 56,639 miles
My Explorer had been sitting in the driveway - no one near it. Temperatures had been cold but nothing extreme - when I noticed that the back panel was cracked. This vehicle has been cared for like a family member - it has been my big, green baby. I'm on my second Ford Explorer - loved them until Ford refused to agree that this was a major recall problem with the Explorers. I barely had more than 50,000 miles on it when this happened. With this many complaints and for all the ones that I see in the parking lots that go unreported, it's definitely a problem Ford should admit is a defect. I don't like it when companies refuse to listen to their good customers, so guess who is not buying anymore Explorers!
2007Jul 01
Explorer Limited 4.6L V8
- Automatic transmission
- 70,000 miles
My panel below the rear window cracked. My brother has had this happen twice on his 2002 Explorer, and my cousin had it happen on her 2002 Explorer. This is obviously a defect from Ford and needs to be corrected.
2008Jan 01
Explorer XLS 4.0L
- Automatic transmission
- 76,000 miles
Well with the cold weather came appearance of the second complete 5" crack across the panel on the rear lift gate. I was sitting in the truck waiting on it to warm up on vacation in Illinois and "pop" I i got out to make sure somebody hadn't thrown something at the car and that is how crack # 2 appeared. The temperature was cold, but come on... I sure am glad that I never paid to have the first crack fixed, because I would have been really upset if I had to pay to fix it again. Since the first crack appeared last year I have seen so many Explorers with this problem it just makes me sick to see it happening to everyone else too and Ford doing nothing.
2007Jan 14
Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 69,887 miles
Like a lot of others, the panel below the rear window cracked. It goes vertical about an inch, then horizontal for about 6 inches, then vertical about an inch again. Now having seen this website, it irritates me that Ford refuses to accept responsibility for their poor quality. I thought it was odd that the dealer had 3 of these in stock. Unfortunately, this was the first (and by far the least expensive) of my problems with this Ford. Also have transmission problems and problems with the hubs. Never buying a Ford again. It's too bad they don't stand behind their product, because I actually like the vehicle (minus the problems), but Ford REFUSES to admit to known problems with their vehicles.
2008Feb 01
Explorer XLS 4.0L V6
- Automatic transmission
- 97,000 miles
I have been awaiting this problem to arise as I have read about it here often enough. One cold winter morning there it was a crack running the length of the rear plastic piece under the rear hatch. Took it in $400 and 2 days later and 2 days without my car. The way Ford has ignored the myriad of problems with this model is what irks me more than anything. because I do like my Explorer but more-so I despise bad customer care and for that I say Sayonara Ford I am going Japanese.
2007May 19
(reported on)Explorer Eddie Bauer
- Automatic transmission
- 54,000 miles
Panel below the rear window cracked twice with about 1/8" crack running up and down. First crack about a year ago in the winter but dealer said no recall had been issued and is not a safety issue. Second crack occurred about 4 months ago in the winter. Estimated cost to fix it about $350.00. This is the last Ford product I will buy. Thanks for the memories; Good Bye Ford...
2008Jan 01
Explorer Eddie Bauer 3.2L V6
- Automatic transmission
- 59,000 miles
We have taken excellent care of this vehicle which we feel was quite expensive, then we see this... This vehicle is in excellent condition, except this crack....
2008Feb 01
Explorer XLT V6
- Automatic transmission
- 70,000 miles
I was amazed to see that crack when I return back home from my business trip and I asked my wife about it and she didn't know it either. It's a very obvious crack which runs through the panel just below the rear window. I'm so mad and want the FORD company to fix the problem. Only 4 months ago.I had the automatic transmission problem and and now this.
God save the FORD.
2007May 12
Explorer XLT 4.0L V6
- Automatic transmission
- 41,000 miles
I have two cracks below the back window. One came after the recall on the glass the other was about four months later. I filled them in with black caulking so they won't leak.
Ford seems to fix thing half way while under warranty then is willing to fix it correctly when you have to pay.I also had a door open sensor go bad. Ford taped it worked for a couple of months then went off again and it trips your alarm. I finally replaced it myself. Now no problem.
2008Jan 18
Explorer ES 3.2L V6
- Automatic transmission
- 135,000 miles
Called Ford and was told it's not a recall issue, go to my local dealer and have them fix it on my dime,,,,they would note it on my records in case later on they feel they should compensate me ,,,,,,,,,emailed Ford and was told that they already told me they wouldn't pay for it,,,at least they have a good data base!
2008Jan 27
(reported on)Explorer V6
- Automatic transmission
- 69,000 miles
Washed my car today and found this nasty crack from top to bottom under the rear glass about two inches from the emblem. Everybody says it's Fords Butt crack from behind. Don't know how to replace and they say Ford won't replaced it. Don't know what to do. I never did anything to crack it. It is winter time and I suppose the cold wet climate did it. Ford should do something about it like pay for the repairs. Some has said they have replaced two or three times. It is not cheap to replace, so I will call Ford tomorrow and bitch and see what happens.
2008Jan 19
Explorer XLS V6
- Automatic transmission
- 108,151 miles
click to see larger images
Complaint Photos
I'm adding my complaint about the cracked panel on the rear door under the window.
I discover it after really cold night. At first I though someone hit door in a parking lot,
but there was no scratches or a dent. Then, I looked up information no the web concerning a possible recall or additional help to get it fixed, Now I understand that
it very well may come out of my pocket. Next, I'm going to call the dealer. Ford really
should pay for this repair......
2008Jan 28
(reported on)Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 112,500 miles
I just found this crack today after having my car washed ... weather was extremely cold last week but I don't recall even opening the liftgate window. After doing a Google search and seeing all the others with the same issue I know it's a defect just like my 3rd gear transmission problem that I had to have fixed 18 months ago ... also well known and Ford sitting on it. I'll go to my dealer tomorrow but don't expect any will be done to correct it. I come from a Ford family and I've had 4 Fords out of 7 autos in my lifetime and I have to agree with all the other disillusioned owners ... I won't have another.
2008Jan 28
(reported on)Explorer XLT V6
- Automatic transmission
- 99,000 miles
I discovered a vertical crack the entire length of the rear plastic panel directly below
the glass. Actually I thought my car had been hit or vandalized. After
making a police report and taking my car to a Ford dealership for an estimate,
I found out this has been a reoccurring problem with the Explorer's back panel. The Ford dealership indicated that it is believed that it has to do with the glass is
epoxied to the back panel. Over time, the expansion and contraction of cold and heat to the glass puts stress on the the panel and cracks it. Ford said they have seen more cracks on the right side of the panel. Ford indicated that replacement is covered if the owner has a current bumper-to-bumper warranty. This is obviously a defect and the owner should not have to pay a cent for replacement. The responsibility is Ford's. They know it is a defect, however unless it's a safety issue and someone dies, they'll sit on this regardless of the number of complaints that accumulate. In the meanwhile, I am replacing the defective/damage panel to avoid additional damages from rain and
snow. If I don't and something else is affected, Ford will tell me that it isn't their responsibility, as well! Once it's replaced, I am selling it and will not buy another
Ford. It's no wonder more and more Americans are buying Toyota and Honda.
This really ticks me off, since it will cost me the inconvenience of one day without a vehicle and approximately $450.00!
2008Jan 26
(reported on)Explorer XLT 4.0L, V6
- Automatic transmission
- 60,350 miles
I bought this car used this past Thursday, January 24, 2008 and the next day I
noticed this crack on the panel underneath the rear hatch window. I took it back to
the dealer and he said he would try to get it fixed but not to expect it. I went on line
trying to find the part and ended up finding a website, www.autoforum.com where I
found there have been many complaints about this same problem. Some people
have had the panel replaced and the same thing happens. It is definitely a design
defect or better yet a material defect. It seems that extremely cold weather causes
the plastic to expand or contract which causes the crack. People have tried to get
Ford to fix their problem but most were not fixed by Ford. One person had his fixed
with the Ford Assistance Program, he paid $100 and Ford paid the rest. Another
person suggested removing the panel adding something to the back side of the
panel (epoxy?). For the moment I think I'm going to get some clear outside window
caulking to stop it up so water won't get in and make it worse until I can figure out
how I am going to handle the problem.
2008Jan 26
(reported on)Explorer XLT 4.0L
- Automatic transmission
- 118,311 miles
I was getting ready to put some groceries in the rear of my Ford Explorer when I noticed that there was a long crack going from the tailgate window to the lower tailgate.
2007Jan 04
Explorer XL V6
- Automatic transmission
- 75,000 miles
After reading all the complaints about this exact same problem, I feel that Ford should be fixing this. How awful.
2007May 21
(reported on)Explorer
- Automatic transmission
- 80,000 miles
Same problem as everyone else. Thought you might be interested in Ford's response to this. Sounds like Alfred E. Newman with "What, me worry?"
And Ford wonders why people aren't buying their cars and SUV's anymore. Here is their response.
"Dear Jim,
We have reviewed your situation, and there are no warranties, recalls or customer satisfaction programs on your vehicle that would provide assistance for this repair.
On the other hand, your vehicle is involved in a customer satisfaction program. Please contact your Ford or Lincoln-Mercury dealership right away to schedule an appointment to complete the work.
Vehicle Identification Number: 1FMD............. Program Number: 02M01 Part Name: tube-mounted EGR Pressure Sensor
Sincerely,
Al
Customer Relationship Center
Ford Motor Company
For online support visit us at: www.customersaskford.com which contains answers to frequently asked questions and links to other key product and service information."
Notice "Al" did not give his last name. Maybe it's Newman. If you want to tell "Al" what you think, you can email "Al" at crcfmc@ford.com. Strange it does not match any of "Al's" initials, even though he only gave me 1. Oh, I guess "crcfmc" stands for "Customer Response Center
Ford Motor Company". No, it couldn't mean that, they have no valid response for an obvious factory defect that they refuse to acknowledge. Give "Al" a shot, and see if you can do any better than me......
2008Jan 17
Explorer XLT V6
- Automatic transmission
- 85,700 miles
I have had this car for 5 years! Couldn't believe it when I went to get groceries out of the back. There was a long crack on the right side of the car extending from the window all the way down the rear. At first I thought someone hit me, but there were no marks. I was so mad. We had a very cold week, so I thought maybe it was something to do with that. By luck, got on the internet to see if anyone had an idea about this. Could not believe the amount of complaints with people who had very similar stories. Talked to the local Ford dealership and she said that she had heard of some cases like this, but there was not a recall on it. What no recall! Look at all of these complaints. Ford should help pay for this. This is not a cheap fix. Close to $400. I am going to complain to Ford some more. This just doesn't seem right, if everyone is having this problem.
2008Jan 20
Explorer XLT V6
- Automatic transmission
- 81,000 miles
I noticed the rear panel crack yesterday morning as I was loading up my golf clubs. I ran some web searches today to investigate and cannot believe how many other complaints there are on this 2002 Explorer model. Aside from the reported rear panel cracks, there are so many other complaints.
I'm going to get rid of this car ASAP before it completely falls apart on me. This is the last time I ever buy an American made car. I can see why Toyota and Honda lead the world in sales.
2008Jan 17
Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 75,000 miles
Yet another Ford Explorer with this issue. When will Ford wake up and realize that this is a design flaw? I have yet to go to my dealership, but based on comments here, it will be a waste of time unless I cough up several hundred $$'s. The time is now for a class action law suit to force Ford into doing what any good company would do under the circumstances. Is it any wonder that Ford is going down the toilet ??? I've owned a number of Ford's, but my next purchase will most definitely NOT be a Ford!
2008Jan 20
Explorer XLT V6
- Automatic transmission
- 65,000 miles
I noticed the crack when I went outside to drive my other vehicle. Maybe it's the cold weather that caused it to crack...it's been -20F here in northern Wisconsin lately...but hey, we always get a stretch of extreme cold. The vehicle hasn't been driven in 3 days, nor have the doors or back window been opened, so it can't be anything to do with movement in this cold weather. It was just cracked. Frustrating.
2007Jul 18
Explorer V6
- Automatic transmission
- 75,000 miles
I can't believe Ford didn't issue a recall for the back tailgate panel. I'm not sure what happens when the thing cracks from top to bottom. does it fall off?
2007Jan 18
Explorer XLT V6
- Automatic transmission
- 50,000 miles
My 2002 Ford explorer has not 1 but 2 cracks on the plastic molding below rear window.Ford needs to do something about this.
2008Jan 11
Explorer XLT 4.0L V6
- Automatic transmission
- 69,987 miles
I CAN'T BELIEVE THAT FORD HAS RECALLED AND FIX THE PROBLEM WITH THE LIFTGATE PLASTIC PANEL CRACKING. I CUT MY HAND ON IT IN THE DARK AND HAD TO TAPE IT UP SO MY CHILDREN WON'T GET HURT. I CALLED MY DEALER AND ALSO PUT IN A COMPLAINT TO FORD'S CUSTOMER SERVICE AFTER THEY BOTH SAID THEY WOULDN'T COVER IT. I TOLD THEM I HAVE BEEN BUYING FORDS FOR YEARS, AND THEY CAN TELL THAT I HAVE, BUT STILL THEY DON'T SEEM TO CARE. IF THEY DON'T RECALL AND FIX THIS PROBLEM BY SPRING AND I HAVE TO PAY TO FIX IT WE WON'T BE BUYING THAT NEW FORD IN THE SPRING. I WILL BE SWITCHING TO SOME OTHER CAR MAKER. CAN SOMEONE SEND ME THE NTSB ADDRESS TO FILE A COMPLAINT, MAYBE WHEN THEY KNOW PEOPLE ARE GETTING CUT BY THESE CRACKED PANELS THEY WILL HAVE TO RECALL THEM.THANKS AND GOOD LOOK TO ALL. "GO PAT'S"
2007Jan 04
Explorer XLT 4.0L
- Automatic transmission
- 100,000 miles
This happened the first time it got really cold last year. When it is hot outside, the plastic expands and you can hardly see it. I have researched, and there are no recalls, and I refuse to pay and have it fixed. Luckily, I have had no paint issues, just the crack.
I feel it is amazing how Ford can just ignore this problem and act as though it does not exist. I have had several conversations with strangers and their explorers with the exact same issue and they all feel the same as me. IRATE!!!
2008Jan 12
Explorer Eddie Bauer Edition V8
- Automatic transmission
- 51,260 miles
Just purchased the car a few months ago from a local dealer. Got up today did some running around and later that day went to open the back door and noticed a crack in the panel. The panel right above the glass window, the crack is a 1/8 of a inch all the way down. Come to find out that this is a ongoing problem that many owners are battling. This is not an inexpensive fix it cost hundreds of dollars to repair or replace. We just made are second payment on the car and have a five year loan. We don't know what to expect next that could go wrong. This should be a repair that should be paid for through the manufacturer of the car since this is nothing we've done, it's a defect.
2008Jan 04
Explorer Limited V8
- Automatic transmission
- 79,000 miles
click to see larger images
Complaint Photos
I couldn't believe my eyes when I saw the crack yesterday. I looked for malicious damage marks but could find none. I have not yet pursued getting it fixed by Ford yet but definitely plan to start tomorrow (1/8/08). This is the first problem I have had with the vehicle. It has been a very solid SUV for me with no other complaints. I bought it used (19,000 miles) and pull a boat and camper with it(it has the towing package).
2007Feb 08
Explorer V6
- Automatic transmission
- 68,000 miles
The crack occurred last winter and was probably caused by the cold and should be repaired by Ford since its clearly a defect.
2004Jan 01
Explorer XLT
- Automatic transmission
- 74,000 miles
When we bought this used vehicle we thought this crack was from previous owner neglect. But after reading the long list of the same problem i think its time for ford to buck up and admit its their problem.
2007Jun 13
Explorer ES 6.0L
- Automatic transmission
- 75,000 miles
I has seen 5 other explorer with the same problem. Ford should pay for cars to be fixed
2008Jan 03
Explorer
- Automatic transmission
- 38,000 miles
Plastic panel below rear window cracked for no good reason. Night before no crack, next morning found crack of about 1/8" to 1/4" all the way through plastic from top to bottom near FORD logo. Yes, It was cold that night. If it's true that the glass is glued to the plastic, one would think the expanding and contracting due to weather changes is the cause. I have not taken it in to be fixed yet and probably will not fix it if I have to pay for it. I will just advertise on the back of my suv, like someone suggested: FORD'S FAMOUS BUTT CRACK!!
2007Nov 18
Explorer
- Automatic transmission
- 22,000 miles
Noticed a small crack in the rear panel of my Explorer in November of 2007. Since November this crack has grown into a full length panel crack. This occurred by no fault of mine. After finding this site and reading all these complaints, I would like to know why Ford has not had a recall. Obviously, this has to be a factory default!
2008Jan 07
Explorer LT V6
- Automatic transmission
- 58,000 miles
click to see larger images
Complaint Photos
Rear hatch broken at 58,000 miles, no wrecks or bumps, (accident free), bought new in Oct. 2001.
2008Jan 07
Explorer V8
- Automatic transmission
- 40,000 miles
I'm glad I found this sight, because I thought it was my fault! I just noticed today, that the cracked has spread. It was at first just one crack, and now it's divided into three! I can't believe that Ford hasn't done a recall when there are this many complaints!
2007Jul 27
Explorer XLT 4.0L V6
- Automatic transmission
- 45,448 miles
I purchased my 2002 Ford Explorer used from a local Toyota dealership in Jan.2007.
It was in perfect condition inside and out,42500 one owner miles(verified by a complete car-fax report).
On July 27th,2007, while washing it on my driveway I noticed a 1/8" wide crack from
the bottom of the rear hatch glass to under the blue oval Ford emblem. Being out of warranty, I just filled in the crack with glossy black silicon caulk,matching the black paint
and decided to live with it .
Then,on Sunday, Jan.6th, 2008, I observed the crack had increased in length from under the blue oval emblem all the way down to the bottom of the plastic panel,with a second smaller crack about an inch to the left. the silicon caulk in the original crack has separated and the new cracks are about 1/8" wide.
After doing a google search and reading many of your similar experiences, it has become very apparent this is just another example of an AMERICAN car maker
selling an inferior product and then, when confronted with it CHOOSES to DENY
the hundreds of known claims and future claims as they occur, then we as
consumers WILL buy vehicles other than Ford. Ford has already losst its position as
#2 car manufacturer to Toyota. With their nose in the air attitude, it won't be long
until the Ford Explorer won't be the best selling SUV
2006Sep 07
Explorer XLT V6
- Automatic transmission
- 62,000 miles
Plastic panel below rear window cracked for no good reason what so ever. I know I am not the only one with this issue...I read them on the net and see them on the road.
Why won't Ford take responsibility for all of the complaints that keep coming up time and time and time again?
2008Jan 06
Explorer XLT
- Automatic transmission
- 72,000 miles
This is unbelievable. I have never heard of a car doing this. This was not a cheap car
and should not have happened. I believe Ford should be responsible for fixing this
problem.
2008Jan 03
Explorer EB 4.0L V8
- Automatic transmission
- 69,000 miles
'02 Ford Explorer rear hatch trim panel cracked yesterday. Wife noticed and called to ask if I'd backed into anything. I had not and upon looking at rear hatch, the panel has multiple cracks at left of emblem. The car is pretty dirty at the moment and there were clearly no marks indicating it had been hit or touched. Only my fingerprints!
2006Aug 06
Explorer XLT 4.0L V6
- Automatic transmission
- 75,000 miles
This problem is widespread and should stimulate a class action suit or recall
2007Dec 27
Explorer Eddie Bauer V8
- Automatic transmission
- 107,000 miles
While washing my explorer in colder temperature I noticed this crack below the window on the rear panel. A pretty substantial crack. I noticed it practically closes up in warmer temperature. But, thats not the point, this definitely should be Ford's repair. I have garaged this car from day one, I live in Southern California and the temperatures are mild, no salt. This is a joke. I am seriously doubt I will buy another ford after the amount of issues I have had with this one. Frustrating!!!!!
2008Jan 02
Explorer XLT 4.0L
- Automatic transmission
- 54,469 miles
noticed crack in the back and was extremely pissed off because of the fact that it was'nt therea couple of hours before. The crack was very huge any way the weather did get extremely cold but I'll have to wait to see what the Dealer will do, when I called them and reported the problem they said to bring it in to see if Ford would be willing to pay for it. Hoping they will it's a 2002 ford Explorer. Have had it for two years now and I hope that it doesn't become a real pain in my pocket.
2004Nov 22
Explorer XLT 4.0L
- Automatic transmission
- 22,000 miles
I purchased a used 2002 ford explorer in 2004. low millage 18,000 to be exact. that November i noticed a crack on the panel below the rear window. it extended all the way down to the ford emblem. Called my dealer said it was not covered. called ford customer service main office. I was told it was not covered and there was not a recall on it. I was told there were no other complaints of that problem. I suggest they look at the internet on sites like yours how many owners were having the sto see same problem. i was told that what is put on sites is not considered complaints, they are usually people just sounding off. I then said well i am call you and i want something done about this. I was told to add a complaint and it will go into the data base. that i did and still nothing is being done. Now in 2007 i have another crack and they fill with water when it rains ..... one only knows what it is doing to the inside of the lift gate. Ford should make good for this with a redesigned panel since i see that others who have had them repaired are expierencing it again with a another crack in the new panel.If there is a class action in the making please let me know ...... this is not a cheap vehicle.
2007Dec 01
Explorer XLT 4.0L V6
- Automatic transmission
- 110,000 miles
Cold weather set in one night and when i woke up my panel was cracked. A line starting from the middle of the back glass down to the right side of the ford symbol to the end of the panel then stops. My whole back part of my car fell off one day too and they didnt fix the recall right. If thats not bad my freaking transmission blew up, but thats a different complaint. POS car!
2006Aug 15
Explorer XLT V8
- Automatic transmission
- 106,000 miles
We've had the same problem with the cracked panel under the rear window. Extended warranty did not cover and it happened after I brought my car in for the recall. The cracks are identical on both sides and recently cracked to the bottom and are very wide. It's very unattractive and at first I thought somebody had tried to break into my car! In addition to this problem the check engine light and overdrive lights are constantly flashing or on even after getting them checked out! I really wanted to purchase a Ford Expedition next but there is no way Ford will be receiving my business again. Please contact me if there is a class action suit.
2007Dec 17
Explorer Limited
- Automatic transmission
- 63,000 miles
I am very upset that the BODY of the Ford 2002 is only under warranty for 36,000 miles. I will never buy another FORD. This should be recalled. There are antique cars out there whose bodies are intact--why is mine falling apart after 5 years and being garage-kept?
2006Dec 20
Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 96,000 miles
Same problem as everyone else. The piece gets cold (and wet from the rear glass cleaner) and the plastic makes a huge Y-Crack. I talked to the Ford dealership and they gave me an estimate of $350. Talked to Ford customer service and they said they knew of no problems and there are no recalls on the vehicle. The real reason they won't recall it is because there are so many of them to fix.
2007Jan 01
Explorer XLT V6
- Automatic transmission
- 80,000 miles
This is crazy that this many people are having the same problem and Ford hasn't done a recall yet. I haven't done anything with it yet. I guess I should start complaining to Ford. I've had so many problems with this 2002 Explorer, I will never buy another Ford product. My first and last!
2006Sep 12
Explorer Limited 4.6L
- Automatic transmission
- 43,000 miles
I have been watching/reading the autobeef complaints. I also have 2002 explorer with a cracked rear panel under the rear glass. This is utterly ridiculous and an obvious Ford goof and defect. I am in the market for another vehicle, guess what? It will never be another Ford. It is no wonder they are loosing the auto market. Have you driven a ford lately? What a joke. Class action, yes.
2007Dec 17
Explorer XLT 4.0L
- Automatic transmission
- 59,000 miles
If Ford wants to continue losing customers, all they have to do is nothing. This Has
been a big problem for a lot of people and Ford should not forget us. After all if it
would not be for us they would not be around.
2007Dec 01
Explorer XL 6
- Automatic transmission
- 73,000 miles
As with many of you that may have the same problem Ford will not repair it out of warranty. I took my truck to the dealer, who sent me to his body manager. I began to tell the manager I have a 2002 Explorer and the back window (he stopped me and said it
cracked and the bad news is if your not under warranty you have to pay to have it repaired). It would cost me $300.00 + for them to repair it and they won't guaranty it will not crack again. My truck has 73000 miles and no dents, dings or scratches. He also told me that he has many customers come in with the same problem. Ford will not own up to the problem and won't give the dealer the authority to repair it at no cost to the dealer.
I think Ford should repair this even though it is not a safety issue but there may not be that many owners that have this problem which is a defect in design or material so it woiuld cost them all that much. It is a problem that Ford should own up to and repair it.
2007Dec 12
Explorer XLT 4.6L V8
- Automatic transmission
- 54,500 miles
Is there anyone pursuing a class action suit or something to force Ford into paying for this. This seems to be a very widespread problem.
2007Dec 17
Explorer XLT 4.6L V8
- Automatic transmission
- 50,500 miles
Just noticed the other day that the rear panel was cracked completely through. I'm fed up enough with this car that I'm about to get rid of it and buy a Honda before the transmission fails. Of course this issue happens just as I'm about to get it appraised for the trade value.
Ford has lost me as a potential customer with this and other issues. Until I can log into this site, and see 2 complaints for a Ford as I do with Honda/Toyota's, I'm going to be buying those brands.
2007Dec 30
Explorer XLS 4.0L
- Automatic transmission
- 73,422 miles
Well, my problem started just like most of you a hair thin crack on my rear panel (actually, there are several cracks). I ignored it for a really long time but after months go by the crack just seems to get wider and wider it is not to the point where I can see through the crack, I have even been flagged down by 7 FORD EXPLORER DRIVERS WITH THE SAME PROBLEM!!!!!!! I took my car in for the rear hatch recall and I asked the mechanic what they can do about my cracked panel, I got a good laugh out of him and he stated to me that my car is no longer under warranty and the repair would have to be out of pocket. Not to mention my sidepanels falling out, my fading posts between the doors, my rusting running boards, my bad ball bearings, my bad tranny, bad air bags, the freaking check engine light that wont come off even after I've changed the sensors, and to add to all my car problems and frustrations FORD HAS THE WORST CUSTOMER SERVICE!!!!!! If any one goes for a class action law suit PLEASE SIGN ME UP (Unzpokenwords@aol.com) Thanx!
Anabel P
Frustrated Ford Driver
2007May 22
(reported on)Explorer XLT V6
- Automatic transmission
- 45,000 miles
I pulled in behind the Explorer one day and noticed a streak about three of four inches to the left of the emblem on the liftgate. Closer inspection revealed a perfectly straight crack. When I took the car to the dealer, their reply was that the crack was caused by (get ready) "the ambient temperature!!!" Now I have a crack on the right side. I get so pissed off when I see the cracks. I have owned several Fords in the past, but never again.
2007Apr 18
(reported on)Explorer XLT 5.9 V6
- Automatic transmission
- 60,000 miles
2002 XLT Explorer... go to shut the hatch back ... and baaaaaaaammm... the panel below the window right next to the Ford emblem cracks down the panel section... whats up with dat! faulty polymers? no stress testing? I've seen quite a few on the road like this too!
2007May 25
(reported on)Explorer XLT V6
- Automatic transmission
- 75,000 miles
I thought I was alone with this problem, then my wife said she noticed two other Explorers with the same problem. Even though the vehicle had about 75,000 miles when the crack appeared -- all at once on a very cold day -- given that this is clearly a widespread problem Ford should fix it. I asked a corporate contact and was turned down. Other than that, I really love the Explorer. I also have a 2003 Mach 1, had a Probe before that an original Mach 1 and a 64 1/2 Mustang. Doesn't loyalty count for anything?
2007May 24
(reported on)Explorer XLS V6
- Automatic transmission
- 63,000 miles
If there are so many complaints about this crack, then Ford should be responsible for the damage as that proves that it is a Manufacturer error & not an owner error. FORDS SUCK!!!!
2007May 10
(reported on)Explorer XLT 4.0L V6
- Automatic transmission
- 51,000 miles
I took it to a dealer because I bought the extended warranty. Surprisingly, the cracked lift gate was not covered under EXTENDED WARRANTY. I was told to take it to a local body shop and have it fixed. The dealer didn't even offer to fix the problem. The bee-atches.
2007Apr 10
(reported on)Explorer XLT V6
- Automatic transmission
- 57,500 miles
rear panel below liftgate cracked and busted looked like someone hit me when i wasn't looking.... but come to find out i'm seeing it on TONS of explorers so it has to be a defect they aren't willing to claim yet again!!!!! BYE BYE Ford you are worthless
2007Dec 01
Explorer XLT
- Automatic transmission
- 75,000 miles
We had the problem fixed once at the dealer under the 3 year/36,000 warranty; the crack has re-occurred. Unlike virtually all body repair shops which provide lifetime warranties on body work, Ford dealers do not. I assume that instead of re-engineering the faulty panel, they continue to re-install faulty panels until the vehicle is out of its warranty period. I wonder why American auto brand names have negative images?
2007Nov 27
Explorer XLT 4.0L V6
- Automatic transmission
- 82,642 miles
Took the explorer to the body shop to get fixed, but not for the cracked window problem, I had to get rock chip repairs, and the autobody washed the vehicle and took it out into the cold and shouldn't have, the back panel then cracked. Ford said it was not their responsibility. The vehicle is on extended warranty. and if it is a known problem ford should recall this and let people know, or at least fix it for free. its bull ****. i would gladly sign up to a class action against ford.
2007May 18
(reported on)Explorer XLT
- Automatic transmission
- 67,000 miles
This crack just appeared one day on the plastic panel below the rear window of the back hatch. It goes all the way down right across the Ford logo. There are also a couple of other minor cracks a few inches from the Ford logo. I guess I will have to have it fixed!
2004Dec 01
Explorer XLT V6
- Automatic transmission
- 33,000 miles
Same as most everyone else. I bought the vehicle used in 2004 with around 30K miles. About two months later I noticed a short hairline crack just below the glass. I've watched it grow since that time to a point just below the ford emblem. I noticed today that it now seems to be growing wider. I have not taken the time to take it to a dealer and, judging by the feedback here, doubt that it would be worth the effort.
2003Nov 30
Explorer XLT
- Automatic transmission
- 20,000 miles
The molding below my back window cracked after an ice storm while parked at the airport. The dealer repaired it under warranty around 2003. About a year ago it happened again during the Winter. The dealer hesitated and then repaired at no charge. I always ask if there is a recall on this and told that isn't. I've pointed this situation out to many Explorer owners in parking lots who have cracks in the molding.
2007Oct 31
(reported on)Explorer XLT 4.0L V6
- Automatic transmission
- 93,000 miles
When I took the truck to Ford Body Repair, they told me it looked like a stress problem and should be covered under my 100,000 mile warranty, but I had to go through the service department. The service department said it cracked due to cold weather (this was November in Maryland - I don't think we had even a frost yet that year). I wrote to Ford motor company - they agreed it was due to cold and my 100,000 mile warranty would not cover it (I had 93,000 miles on the truck). So - if you live anyplace where it gets cold, don't buy an Explorer!
2005Nov 10
Explorer XLS V6
- Automatic transmission
- 80,000 miles
Sign me up for the Class Action. I was actually flagged down by another owner who told me his dealer fixed it for free. No luck for me and Peachtree Ford in ATL. I even called Ford who said they had no complaints and no recalls!
2007Jan 15
Explorer XLT 3.2L V6
- Automatic transmission
- 70,000 miles
A large crack appeared in the panel during below-freezing weather. Based on the responses here, I am not optimistic about dealing with Ford. I was a life-long Ford customer, but I have finally had enough! Last month I traded in my Ranger for a Cadillac, and when I finally trade in the Explorer it will not be for another Ford.
If anyone has started a class-action lawsuit please post...there are plenty of folks interested.
2007Nov 04
(reported on)Explorer XLT V6
- Automatic transmission
- 36,500 miles
was fixed,last year and today 11/04/07 I found it did it again
2007Nov 02
(reported on)Explorer XLT V6
- Automatic transmission
- 53,000 miles
Here I go again. The molding below the glass on my hatchback has cracked for the second time. I was told again that Ford Assistance Program will pay for part of the repair. It's going to cost me 125.00 and ford will pay 355.00. Again, I feel as though I should not have to pay a penny towards the repair of a Ford Defect. My husband was wanting to buy me a new Expedition, but I a not sure if I want another Ford.
1920Dec 01
Explorer LX
I called The Ford Company to make a complaint and they informed me since it was a small amount of people it was not consider a defect.
Yolanda G.
Orange, NJ, USA
SEND A COMMENT »