7.7
pretty badTypical Repair Cost:
$165.00
Average Mileage:
54,427 miles
Total Complaints:
22 complaints
Most common solutions:
- should be recalled by manufactureer (11 reports)
- not sure (7 reports)
- replaced sun visor supports (4 reports)
accessories - interior problem
Helpful Websites About 2004 Ford Explorer supports for sun visors cracked
2009Mar 07
Explorer Eddie Bauer 4.6L V8
- Automatic transmission
- 24,000 miles
Cheap mount designed to be eye pleasing rather than functional. probably money saving for the company. You feel really great when someone steps into your 35000 dollar vehicle and sees visor hanging down, like a junkyard Pinto!
2009Aug 25
Explorer Eddie Bauer V6
- Automatic transmission
- 60,000 miles
I have had the passenger side replaced twice under warranty and finally the third time I rigged up a METAL piece to hold the damn thing up. Now the driver's side finally gave up and fell out. My 2000 F-150 has never had this problem and the visors are attached with metal parts. I cannot understand why on a top of the line explorer (Eddie Bauer) they decided that plastic would be the best material to use for this. This thing is meant for soccer moms. Don't they realize soccer moms are harder on cars due to children than anyone else. Thank god I don't have kids, the whole truck might have fallen apart. Ford should recall/replace poor design. As a manufacturing engineer for a Fortune 500 company, we would have never expected to keep customers if our product crumbled in their hands.
A D V E R T I S E M E N T S
2009Aug 05
Explorer XLT 3.2L V6
- Automatic transmission
- 101,000 miles
I've always been a Ford person, but that is starting to change quickly. I'm amazed at the thoughtless people at Ford that they KNOW about these POORLY designed parts and don't seem to care. I'd like to see the IDIOT that came up with the idea to make the the hardware for the sun visors out of PLASTIC! 'Just buy another one' that is the exact same poorly designed part that will break again. Also the fiberglass panel on the tail gate is another poorly made part.
2009Jun 05
Explorer XLT
- Automatic transmission
- 54,000 miles
I've had to have both visors changed and the one on the passenger side changed twice. This should be recalled as the plastic cracks too easily.
2009Jul 17
Explorer XLT 4.0L
- Automatic transmission
- 32,000 miles
plastic support on sunvisor broke ,the side that it swivels on.replacement unit at dealer 113.48. without installation.bbb should force ford to repair at no cost to owner.almost wrecked when mine fell off.
A D V E R T I S E M E N T S
2009Jun 13
Explorer Eddie Baur V6
- Automatic transmission
- 85,000 miles
The drivers Sun visor broke while I was driving. The pieces of plastic just started falling down from the roof. Now the passengers side is cracked and you can hear it crack more if someone tries to use it. What a piece of junk in this area of the car. Ford needs to recall this. It is a known problem and should be corrected.
2009Jan 01
Explorer XLT V6
- Automatic transmission
- 40,000 miles
Both visors are broke because of cheap plastic parts being installed...unbelievable!
I found the visors on "SilverStateFordParts.com" for around $62 each...cheapest I've seen.
2009Jun 09
Explorer V6
- Automatic transmission
- 54,003 miles
My parents left for vacation and I started driving the explorer. It started chipping and one day just plain fell off. Cheap plastic, and I got blamed for it.
2009Jul 03
Explorer XLT 3.2L V6
- Automatic transmission
- 58,000 miles
2004 Explorer XLT. Same problem here. Sun visor broke and fell down on passenger side, driver side is all cracked up and about to break and fall as well. What happens if the driver side falls, while driving, and causes an accident? Went to dealer. Estimated repair cost for both visors: $350.00. RIDICULOUS! This is clearly a manufacturer defect, and apparently a well established issue. It's time to go after them. Start filing BBB complaints on line and contacting Ford.
A D V E R T I S E M E N T S
2009May 29
Explorer
- Automatic transmission
- 85,000 miles
this sucks. both driver and pax visor mounts broke within two weeks of each other. can't purchase the small pieces without buying the entire unit each one costs 175.00 which is bull crap for a defective part. should be on recall list
2008Oct 01
Explorer EB 4.7L
- Automatic transmission
- 35,000 miles
sun visor support cracked, visor needs to be taped in place. junk.
2009Jan 05
Explorer XLT V6
- Automatic transmission
- 49,000 miles
This is getting ridiculous. I have never had a vehicle like this before. The visor problems has been so aggravating. I have shoved paper towels up in the roof to get it to stay. And if someone else gets in my car and puts it down, I am going to go crazy. I guess I need to put a DO NOT TOUCH sign up. THANKS FORD!!!
2008Sep 21
Explorer Eddie Bauer V8
- Automatic transmission
- 87,000 miles
2004 Ford Explorers have a ton of problems, but one of the worst is that the sun visor hinges break causing the visor to dangle by it's electrical cord that powers the vanity mirror on it. Every morning I have a 7 mile drive headed south on a main thoroughfare and I can't see to change lanes because I have lost the use of my sun visor because Ford has not been held responsible for the cheap garbage they produced in 2004! The dangerous transmission problem is bad enough, but to have a visor dangling in your face while you are trying to drive is incredibly unsafe! And they are asking us for money for a bailout?! As far as I am concerned, they should be worried about getting bailed out of jail for stealing from people and then endangering their lives! Please hold Ford accountable for the cheap garbage they sold to people for $30.000 plus in 2004. What happens when I have a wreck because i can't see? Are we to consider a sun visor a luxury item now?
Die, Ford, die!
A D V E R T I S E M E N T S
2006Jan 01
Explorer XLT V6
- Automatic transmission
- 20,000 miles
I contacted the dealership when my visor mounts broke and was told it was not a recall item. I see now that someone else has also had this complaint early on in the ownership of their vehicle. As you can see, I have very few miles on my explorer. It is well cared for and has not only this problem, but a broken fuel gauge, and a cracked back door panel at the back window as well. All of which should be recall items. IF WE ALL JOIN TOGETHER AND SEND OUR COMPLAINTS TO THIS ADDRESS WE MAY GET THE RECALLS WE NEED:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
2008Oct 15
Explorer XLT V6
- Automatic transmission
- 79,400 miles
No replacement part for the broken plastic ring but the ford dealership will be glad to order a new visor for $89.00 each. When asked if the problem has been corrected with the replacement part, the part man just laughed and said they are always out of stock. This is just the reason the Big 3 are going under. $28,000 Explorer in '04, now worth less than $8,000 and now plastic parts breaking, plastic panel under the rear window cracked and now leaking oil. This Explorer has not been off road, used as a tow vehicle or abused in any way.
2008Jul 24
Explorer XLS V6
- Automatic transmission
- 60,000 miles
Yep. My visor fell in my lap again. In Phoenix. In the summertime. And none of the salvage yards I've called has another replacement visor. Because every other Explorer owner has already purchased them all for the same reason, I'm sure. And the passenger-side one is doing the same thing. Grrrr! Seriously, I'm not paying $250 at the Ford dealership for a visor.
2006Oct 24
Explorer XLS V6
- Automatic transmission
- 40,000 miles
This was the first time the support for the visor cracked. I went to the dealership we bought the car at and they wanted to charge me $250 for a new visor so I got one at the local salvage yard instead for $35. I hate this vehicle.
2007Dec 20
Explorer
- Automatic transmission
- 45,000 miles
Both of my visors cracked. One completely shattered and I opted for the support by packing tape repair. The other is cracked in several places but is still holding because I have a sign on it that says "DONT USE". I contacted Ford and they offered me their reason to purchase a $80 visor for a broken piece of plastic.
Dear David H_____,
Part assemblies are provided for more efficient repair procedures. The part you are requesting is only available as an assembly. All Ford parts purchased from a Ford and Lincoln-Mercury dealer come with a warranty.
Currently, there are various special incentives and offers available for Ford Motor Company products. I encourage you to visit us at www.fordvehicles.com. Simply choose the vehicle you may be interested in, enter your zip code, and all current offers will be displayed for you to review.
Sincerely,
Julienne
Customer Relationship Center
Ford Motor Company
I am so happy they are thinking of us by making things easier. Ford, always looking out for their customers.
2007Sep 01
Explorer Eddie Bauer V6
- Automatic transmission
- 55,000 miles
Plastic part has been cracked for a while. Now the whole thing broke apart and the visor is dangling by the wire. I have duct taped it up and I have to get it fixed, but after reading the other complaints, I am saving up before I go get an estimate. Did anyone else find a solution? It looks like the passenger side is beginning to crack also...
2008Apr 10
Explorer XLT
- Automatic transmission
- 52,000 miles
drivers side plastic attachment piece cracked visor falls down - (has lighted mirror) wire connected inside bracket -
went to Ford parts must buy entire NEW visor @ $80.00 without install -
parts guy said wire connects with plug - WRONG - headliner must be removed , etc.
The little plastic piece should cost no more than $ 10.00 , however the part is on the visor the a "rivet" ike attachment and comes as a unit -
WHAT A RIP OFF
ANY OTHER IDEAS ???
2007Aug 20
Explorer
- Automatic transmission
- 35,000 miles
The sun visor on my 2004 Explorer fell off. The little plastic piece that holds the visor in cracked into multiple pieces and fell out. Try driving in Phoenix in the summer without a sun visor. The passenger side was cracked as well. The dealership acknowledged they used cheap plastic. After they repaired it, the passenger one immediately cracked again and had to be replaced again.
We have partnered with JustAnswer to offer online auto repair help and advice from expert professional automotive technicians. You describe your accessories - interior problem or ask your question and they try to help you figure it out. The fee is typically $9 to $15, but you can offer to pay more for really tough questions. You will usually receive an answer in 10 minutes or less, and you do not have to pay anything unless you accept the answer.
A D V E R T I S E M E N T S
2009Nov 18
Explorer XLS V6
I'v had my Explorer for 5 years and I paid for the 6 year/60,000 warranty. I have 47,000 miles and have had a few things go wrong. Besides the transmission jumping in reverse at times, the emblem cracked all the way to the window in the rear. I'v since seen this on other Explorers. They didn't want to pay, but readily admitted it was a design flaw, which it is! Anyway, that cost $50.00. The latest is the sun visor cracked into about 7 pieces and literally fell out of it's hole in the roof of the car. What an inferior design that is. It will cost $103.00 + labor for a stinkin' design flaw!!! Just to buy another problem that will happen again, because it is so cheap!!! Let's face it folks. There's no pride in workmanship anymore.
Laura S.
Beltsville, MD, USA
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