CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.
The steering complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation into the power steering problems in June 2012, which lead to a recall in 2014. However years later, many 2011 Explorer owners report this defect is still occurring.
It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.
Emerging Market Services
1555 Fairlane Dr.
Allen Park, MI 48101
Ford Customer Service Division
March 7, 2014
Mr. Eduardo Alvarez
Dear Mr. Alvarez
Subject: Customer Concern - Exhaust Odor on 2011-2014 Explorer, Edge or MKX
We thank you for taking the time to discuss the concern of exhaust odor in your vehicle. To address your concern about exhaust odor, we have performed several inspections and sealing actions where applicable on your vehicle to help minimize the amount of odor coming into the passenger compartment. With these changes you may still experience odor under certain driving conditions such as, when performing wide open throttle (WOT) accelerations with the climate control system in recirculation mode.
Ford Motor Company engineers have evaluated the air entering the cabin during worst case driving conditions (several WOT accelerations with the climate system in recirculation mode). Test results indicate cabin air quality levels are well within the ambient air quality standards established by various global Environmental Protection Agencies such as the U.S. EPA, OSHA, the Kingdom of Saudi Arabia Presidency of Meteorology & Environment and the Government of Dubai Environment Health and Safety Division.
A D V E R T I S E M E N T S
Upon hard acceleration a burnt gas smell enters the cabin.
- Jose O., Dallas, US