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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
50,289 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Explorer body / paint problems

body / paint problem

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2012 Ford Explorer Owner Comments

problem #19

Oct 172016

Explorer 4WD 6-cyl

  • 82,000 miles


While driving down the highway at 70 mph, the passenger side windshield flew off. Upon stopping and inspecting, the plastic slips that held it in place were broken. I checked the driver side, and the clips are starting to break on there as well, it is no longer attached at the top and it is only a matter of time that fails completely as well. I have attached pictures showing the passenger side that flew off and the driver side that is failing.

- Columbia, MO, USA

problem #18

Jun 012016


  • 47,000 miles
The aluminum hood cause galvanic corrosion and rust bubbles formed on the front of the hood. These bubbles started to peel and Ford refuses to do anything about their design flaw.

- Boynton Beach, FL, USA

problem #17

Jun 032016


  • 46,000 miles
Driver door bounced when closing. Would not latch. Tried twice. Went outside of vehicle. Found part of door latch on ground. Able to cycle latch with key fob and door was able to latch to get home. Was repaired under a service contract for $100. Seems like a safety issue with the latch assembly. Vehicle was parked at the time.

- St. Clairsville, OH, USA

problem #16

Jan 012015


  • 100,000 miles


The hood has paint that is bubbling up and coming off. The hood is aluminum so it isn't rusting, it appears that that the metal was not prepped properly at the factory

- Flanders, NJ, USA

problem #15

May 102016


  • 52,000 miles
I was driving on I30 eastbound in Texas on October of 2015 when without warning my passenger side windshield molding came off and hit the car behind me. After stopping and checking both vehicles no injuries or dam age to the other vehicle and we went on our way. I contacted my Ford dealer and was told that this was not warranted and the cost to repair would be around $400. I expressed my displeasure with this and had it repaired.I chalked it off to a fluke, on May 10 2016 we were coming back from an event doing about 65mph when I heard something "pop" and realized something was wrong. The freeway was busy and it was at night so the decision was made to keep driving as we were only a couple of miles from home. Upon arriving at home our inspection revealed that this time the windshield molding on the drivers side had come off. Knowing the cost of repair I decided to search the internet and see if I could buy the parts myself and repair. While doing the search I found that the web was loaded with hundreds of complaints about the same re-occurring problems. The cost of these parts are over $200 but more than that is the safety issue that is involved. If this defective part had come off and hit a motorcycle rider it could have caused serious injury possibly even the death of the rider. This is and ongoing problem that is costing consumers money and risking injury to to anyone who happens to be in the wrong place at the right time. Ford Motor Company knows about the defect yet refuses to act. I feel that they are intentionally putting motorists at risk by their complacency on the problem.

- Carrollton, TX, USA

problem #14

Apr 242016


  • 55,000 miles
The driver side door handle assembly / spring came apart and the handle remained stuck in the open position as a small piece of black plastic from behind the handle molding became wedged between the door interior and the handle itself (leaving it propped in the 'open' position)

- Northborough, MA, USA

problem #13

Feb 292016


  • 32,000 miles


This vehicle leaks water in the wheel well when it rains and has cased the carpet to mold...there are cracks in the rear hatchback and under the luggage rack and the right rear window has a stream of water going in the rear down the seat belt cannot have the spear tire in the vehicle because it has to have a towel there to soak up the water..mold makes me sick to drive it..

- Monterey, CA, USA

problem #12

Feb 292016


  • 32,000 miles
There are water leaks on the hatchback on both sides and it was determined by the dealership that there is a water leak in the right rear body seam..other leaks could be possible.when it rains the wheel well has 3 inches of water in it. We had to remove the spare tire and the mold is making me's a overwhelming smell and it is not safe to drive with no spare

- Monterey, CA, USA

problem #11

Feb 292016


  • 32,000 miles
The vehicle has water leaks on the hatchback, the right rear roof area and other places yet to be determined when it rains the wheel well has 3 inched of water in it and it has caused the carpet to mold and stink up the whole vehicle

- Monterey, CA, USA

problem #10

Jan 032015


  • 60,000 miles
Water leaks inside the cabin every time it rains or car gets washed. Water drips down from top through rear seatbelt retractors near rear hatch/door and streams down seat belts and then puddles under third row seat and spare tire well. Leaks anytime no matter if parked or in motion. Seatbelts and seat bolts/hinges are starting to rust. Wires near 12V cigarette lighter and tail lights also get wet. 2012 Ford Explorer XLT (no sunroof/moonroof).

- San Antonio, TX, USA

problem #9

Jan 022016


  • 85,000 miles


The front drivers side pillar blew off my vehicle while driving at normal speed on I-75 (70 mph). It just missed a car that was following me. The plate that holds the pillar on the frame, shows stress cracking at each bolt and the lower two tabs that connect the pillar are sheared. The tabs at the top of the pillar pulled out completely. I had taken this vehicle to the dealership to complain about the noise the wind noise coming from the sides of the windshield. They said that they couldn't determine the problem and advised me that I would have to pay to have the pillar assembly replaced if I wanted to get rid of the noise. They did not remove the pillar to inspect anything, likely knowing they would damage it.

- Punta Gorda, FL, USA

problem #8

Nov 192015


  • miles
There weeks after the front windshield was replaced the LH A-pillar flew off the car while moving on the highway. The car was moving at 65 mph.

- Hurst, TX, USA

problem #7

Aug 122015


  • 47,000 miles
Paint on hood is blistering - Ford knows about this issue and issued a tsb in 2004 to fix this issue in 2004 why are we still having this issue on a 2012 vehicle - dealer says Ford hq denied repair to hood paint since vehicle is out of 3 year 36,000 mile warranty - why is paint corroding on 3+ year old $34,000 vehicle? Ford should take care of this issue since it is known and devalues the vehicle by many $K.

- Rockville, MD, USA

problem #6

Jul 152015


  • 94,000 miles
The contact owns a 2012 Ford Explorer. The contact stated that the vehicle had excessive rust under each of the four doors as well as the rear hatch. The vehicle was taken to the dealer where it was diagnosed that the rust occurred in areas that were painted thinly. The dealer stated that the vehicle could not be repaired until holes had formed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 94,000. MA 10/22/2015

- Cincinnati, OH, USA

problem #5

Jun 092015


  • miles
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 15V171000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 09/21/15

- The Villages, FL, USA

problem #4

Jul 012015


  • miles
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA campaign number: 15V171000 (structure) however, the part needed to do the repair was unavailable. The contact stated that manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.

- Olney, TX, USA

problem #3

Jul 142015


  • 90,000 miles
The contact owns a 2012 Ford Explorer. When it rained, water entered the vehicle from the third row passenger side seat belt. The contact stated that the interior walls and the floor of the vehicle became wet. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000. MA 09/25

- Cincinnati, OH, USA

problem #2

Aug 132014

Explorer 6-cyl

  • 51,500 miles
Ford recently declined to repair the bubbling paint on the hood of my 2012 Ford Explorer on the basis it is out-of-warranty due to mileage. Based on my research, Ford has had corrosion issues for some time but has failed to correct the issue.

- Rochester Hills, MI, USA

problem #1

Jun 012013

Explorer 6-cyl

  • 50,000 miles
I brought my car to Ford for service. I noticed that the paint on the hood was bubbling. I showed it to the service writer. He reported it to Ford. They said there is nothing they will do for it.

- Plainview , NY, USA

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