This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated while the vehicle pulling into a parking spot and adjusting the wheels on the vehicle the contact heard a loud grinding scraping noise while turning the steering wheel in either direction. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
- Delano, TN, USA
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- Delano, TN, USA