This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Explorer. The contact stated that while driving at 25 mph, the steering wheel seized. The vehicle was taken to a dealer where it was diagnosed that the power steering wheel needed to be replaced however it was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 240,000.
- Frankfort, IL, USA
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- Frankfort, IL, USA