This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated that the vehicle stalled and the steering wheel seized without warning. Prior to the failure, the steering wheel seized on other occasions. The vehicle was towed to packey webb Ford (1815 ogden ave, downers grove, il 60515, (630) 598-4700) where it was diagnosed that the power steering failed and the steering rack needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was exhibiting the same symptoms as listed in NHTSA campaign number 14V286000 (steering). The manufacturer was not made aware of the failure. The failure mileage was 77,754.
Received warning light when I started my car which would stay on while driving which was diagnosed as an electrical problem. It was caused by battery acid leaking which required that I pay out of pocket to have the battery harness replaced. I was told by the dealership that the problem could have caused the engine to shut down completely as the electrical system would have gone out completely, in time.
My Explorer has an issue when stopped and in drive with the ac on the car pulls/lunges foward as if I hit the gas/ also when im parked and the air con is running at some point the engine goes down below 500 rpms then kicks up to 700 to compensate then kicks down to below 500, over and over again. If rev the engine a bit, then it goes back down to normal idle and its fine for maybe 10 minutes then does it all over again. This can be a safety issue as the car pulls itself foward with no human interaction. There is multiple websites declaring this is a known issue for this car. Google 2013 Explorer rough ac idle you will see lots of people commenting on it.
The passenger side seat belt in the second row refused to latch while the vehicle was stationary or in motion. The dealership stated that it was not covered under our warranty. The sun/moon roof has leaked on several occasions causing me to pay out of pocket for repairs. The repair shop indicated that we should blow air into the tubes to keep them clear even though we always park in the garage and at work there are no trees around the parking lot to have anything be able to get into the drain tubes. I have owned several vehicles with sun roofs and never had them leak or need to be blown out even when they were stored 100%V outside. Again not covered by warranty even though we had less than 40K miles and a Ford certified pre-owned warranty. This is a bad design and should be a recall. The sun roof was stuck open on 3 occasions. The driver side window trim pillar flew off when I was driving down the highway. I was told that it was not covered by warranty and had to pay out of pocket to have it replaced at the dealership. It is now coming loose again and I do not expect it to last much longer with how loose it is. It is a danger to anyone driving behind me as it could fly off and cause an accident. This is a bad design and should be a recall. These events happened over multiple dates but we were not aware of a way to complain about all of these problems as we were told they were not covered under the warranty.
- Clatskanie, OR, USA
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Warning that car needs to be shifted into park. Alarm dings even when car is in park. Display does not indicate car is in park. Car is stationary position in parking lot and engine is on.
So, it was -17 degrees the other day in Minnesota and we packed our car to leave town. Went to start the vehicle and the power steering assist fault light came on. Along with service adv. Trac failure and terrain management system fault. This is not the first time it has happened, it has happened three or four times. Except usually we can shut the car off and then restart it and "walla" it works fine. Except this time:( (sad face)! I was a little worried about driving it to the Ford dealer in order to have it checked out however life goes on (I'm ex military). The wife drove the F350 I drove the Explorer. We "fist bumped" she wished me luck and we drove 12 miles without killing anyone. Yippee. $47.48 later they told me the computer is reading bla bla bla.. dollar signs are going through my head. ($1910.42) is the estimate. Hmmm... im thinking maybe there is a recall on this. I found the recall!!! so I thought! my car was a few months to new"?" (what the) well, that doesn't make sense or (cents) (it does for Ford) I contact the NHTSA and Ford to see if there is anything that can be done so I dont have to pay for this out of my pocket. I explained the problem to the Ford consumer and told her that we need to drive this car if Ford cant resolve the issue. The girl on the other end bless her heart, told me we will just have to drive it the way it is. What"?? I don"T think she understood the problem at hand! what if the steering kicks in at 60 miles an hour" (umm not good)!!! im hoping Ford reads this blog and understands the problem. Please give me strength to drive this car and the reflexes it may take to avoid an accident. Thanks for nothing at the moment Ford. I do believe in you!!
The "door ajar" sensor on many Ford products is defective and causes the door ajar light to come on even when the doors are closed. This also causes the interior dome lights to remain on at night and will not allow the doors to be locked while operating the vehicle. It is dangerous not being able to lock the doors as children could open the doors accidentally and fall out. It is also dangerous having the interior dome lights remain on while driving at night. Ford knows about this problem as when I took the vehicle in for repairs, they acknowledged a service bulletin is available about the problem. Because of the safety issues involved, there should be a recall on the door ajar. Battery drains quickly after getting new on within a year. Brakes also continues squeaks after getting them fixed.
Driving at 55mph on a highway my Ford Explorer Sport 2013 completely shut off and a amber wrench came on along with 2 more warnings (terrain management system fault and service traction system light). I was able to pull over and restart the vehicle, but it did it 2-3 times the same night. Luckily I was able to get it to the dealership the same day without causing an accident. I can't imagine what would of happened on a interstate at a higher speed.
I found cracks in the door jam of the rear liftgate on the driver's side of the vehicle. Following this discovery I found floor boards soaked in water, water dripping down my 3rd row seat belt onto the floor boards and into the spare tire well. Following this my moonroof quit working. Then I received a letter regarding emissions entering the back of the vehicle and causing people to pass out and wreck their vehicles. Took the car to Ford and the Ford dealership won't cover the cracks in the non wrecked vehicle under the emissions warranty because they state they are unrelated. If water is getting into the back of the car through a crack then emissions probably are too.
Driver door ajar sensor remains on even though door is securely closed, even on repeat attempts to close the door. This causes the doors not to lock and allows doors to be opened even when car is in motion.
Keypad failed. 16 month old daughter was accidentally locked in stationary car while keys remained inside. The keypad, which worked previously, failed to work. The situation was so dire (as it was over 90 degrees that day) that police were called to break the window. The car was taken to local Ford dealership for examination and determined that the keypad did in fact need to be replaced. Huge safety hazard as the car cannot be unlocked if accidentally locked with keys remaining inside. Keypad is the only option...we were in disbelief that it failed and want other Ford Explorer owners to be made aware of a possible keypad failure issue so that this doesn't happen to anyone else.
The contact owns a 2013 Ford Explorer. When the contact started the vehicle, the power steering assist warning indicator illuminated and the steering wheel seized. The contact stated that the failure previously occurred while accelerating after being parked. When the contact turned off and restarted the vehicle, it reset itself. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that they were aware of the failure. The manufacturer further stated that the VIN was excluded from NHTSA campaign number: 14V286000 (steering). The manufacturer stated that the repair would be an out of pocket expense and, if the recall becomes extended and the VIN becomes included, the contact could possibly be reimbursed. The failure mileage was approximately 57,000.
While driving, my car's power steering and advance service trac will go out and I will have to drive without power steering until I can park and restart the vehicle. This has left me very at risk for an accident when driving due to the sudden jerk of the wheel when cornering or just going straight even.
I stopped for gas on a long drive. When I got back into the vehicle and started it no sound would come out of the speakers. All the stations were working just no sound at all.
Door ajar is on even when the door is close and alarm for this keeps going off also the inside front interior lights stay on.this in on going had it fix once and now its back again.with 24,000 miles and thousands with the same problem this should be a recall this happens when you shut vehicle off and when driving.
"takata recall" I purchased a 2013 Ford Explorer new with 6 miles I currently have 59900 miles and driving on the highway my drivers side windshield trim flew off by itself without any damage. Thankfully did not cause an accident we only heard it flew off we didn't know it had until we stopped, and noticed this to it it still has the original windshield and I took to rich Ford where I bought the car and was told it came unglued ! I have never had this issue before and have owned several pre-owned cares without anything like this happening my car interior has cracked at the seam again this is a 4 yr year old car with no other damage I just have a little tear on the driver side door where the door handel is. I have had the locks on the passenger door fixed twice it stops working due to mechanical error you have to manually lock and unlock it this is very unsafe as we know that are cars need to be locked in motion and when we park. This I have 2 separate invoice for fixed at quick lanes at rich Ford in albuq, nm none of these issues have recalls on them
A D V E R T I S E M E N T S
- Western Springs, IL, USA