This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Explorer. The contact stated that while having routine maintenance performed by an independent mechanic, she was informed the brake pads and rotors needed to be replaced. Additionally, the suspension was compressed onto the tire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.
The contact owns a 2013 Ford Explorer. The contact stated that after the vehicle was serviced under NHTSA Campaign Number: 21V746000 (Suspension) the vehicle experienced rear-end stability issues causing the vehicle to fishtail while driving at various speeds. The vehicle was taken back to the dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 111,000.
My vehicle was originally recalled for Recall 20S62. I received the letter in November 2020, I took my vehicle to Wayland Ford. They confirmed my car did need to be repaired but also needed additional six inch bolts as well. I reached out several times to the dealer, they were waiting for parts due to COVID and supplier shortage in materials. In February I called back- Wayland Ford informed me I should have received a letter from Ford Motor which I did in Dec 2020 indicating my car did not need to be repaired. I did file a case with Ford Customer Care CAS30091178 for this very recall. There was nothing she could do, Ford is knowingly letting customers drive defective cars and Ford has chosen to do nothing to cast a wider net to make sure they have contained the defect therefore I am submitting a complaint.
There was a recall for the toe joints so I took it to omeara ford in Northglenn colorado to get it fixed and when I got the car back I noticed it shook really bad when you step on the break no matter what speed. I took it to my local mechanic because I thought it was possibly my alignment. They stated per the recall an alignment should've been completed to complete the recall and advised I take it back to Ford. When I took it back to Ford, They stated a complete alignment wasn't completed and wasn't nesseccary only a partial was done and wanted to charge me to look at the vehicle again. I have kids and quite frankly it is scary to stop. I ended up taking it back to my local shop and had them do an alignment which it needed and I have documentation. However, It still shakes very bad and I believe this has to do with the recall not being completed correctly. This poses a risk to me and my children daily becuase I fear I am not going to be able to stop or my tires are going to fall off.
The contact owns a 2013 Ford Explorer. The contact stated while driving 30 mph, the passenger-€™s side rear wheel detached from the rear suspension causing a loss of steering control. The contact stated no warning light was illuminated. The vehicle was towed to an independent mechanic and was diagnosed with the rear lateral links needing to be replaced. The vehicle was repaired. The contact was relating the failure to NHTSA campaign number: 20V675000 (Suspension). The manufacturer had been informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 74,540.
- Chicopee, MA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the rear end of the vehicle would shake and vibrate. The vehicle was taken to the local dealer packey webb Ford located at 1815 w. ogden ave, downers grove, il 60515-2615, who indicated that the rear suspension toe links were faulty and needed to be replaced. The contact stated that the toe links had fractured while being tested at the dealer. The contact was later informed that the vehicle was not included in the NHTSA campaign number: 20V675000 (suspension). The contact stated that the vehicle had experienced the same failure listed in the recall. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
My 2013 Ford Explorer has one recall for suspension. My vehicle is making cracking noises both on front and rear when I turn or when I go on top of a bump. The problem I have is that I'm deployed to colombia and my vehicle was sent down here two months ago. Can I have a Ford dealership look at my vehicle and fix the suspension problem in colombia? Ford had done work on my car in Texas a couple of years ago for this same problem and they charged me hundreds of dollars but the problem was not fixed.
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension) however, the part to do the recall repair was unavailable. The contact called derrow shirkey Ford Lincoln (1248 E main St, montpelier, oh 43543, (419) 485-3181) where it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated recall was received on Nov. 2020 regarding toe link fractures due to faulty parts. I was repaired and installed in 2019 and now again in 2021.
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension). The contact stated that the vehicle had experienced the failure stated in the recall notice. The contact notified the local dealer ed koehn Ford of wayland (1159 w superior St, wayland, mi 49348, (269) 792-2205) and it was confirmed that the vehicle was included however, the part was not yet available. The contact later received a letter which stated that the recall notification letter was sent in error and that the VIN was not included in the recall. The same dealer was contacted and confirmed that the VIN was not included in the recall. The contact was informed that the repair had to be paid for out of pocket. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 185,000.
There's a popping sound when I hit a bump and make turns. In addition to that it started sounding like metal grinding and while driving my Explorer had a bounce and would sway when hitting bumps and taking curves. A very unsafe and scary feeling. It's mainly in the front but the rear end makes cracking sounds also. It's worrisome.the popping occurres as soon as I turn the wheel after I start it. The swaying and bouncing happens while in motion especially on the highway.I purchased the vehicle November 2020, and noticed it a day or two after when it was to late to return to car lot.
I am a 100% disabled veteran and I need a reliable vehicle. Please advise me of my options related to my safety recall. I received a safety recall notice 19S17/NHTSA recall 19V-435 in June 2019 for the rear suspension toe links. The work was completed on July 2, 2019. I received another safety recall notice 20S62/NHTSA recall 20V-675 for the rear suspension toe links (same issue) in Dec, recall dated Nov 2020. I contacted the Ford dealership and scheduled an appointment for Dec 7, 2020. My advisor stated to me that my car had failed inspection and my vehicle would be kept overnight. She also stated the parts were on back order. I was taken to enterprise to obtain a rental vehicle. I called Ford headquarters to explain to the agent my vehicle had failed inspection and was at the dealership. The agent stated that Ford had cancelled the recall and only certain models were affected. I was still perplexed because my vehicle failed inspection. My advisor sent me a text on Dec 9, 2020 stating the eta is Dec 11 when the part would be sent, and she would provide me with an update on Dec 11, 2020. She called me on Dec 10 or Dec 11, 2020 and stated that Ford had cancelled the recall and that I could pick up my vehicle. I told her I was confused because my vehicle failed inspection. She stated that Ford headquarters was called, and she was also confused as to why Ford had cancelled the recall. The invoice never stated that the part(s) failed only the recall was listed. If I had not promptly called when I received the safety recall I would never have made the appointment, never had known the part(s) failed and never contacted Ford headquarters. If the dealership states that the part did not fail, then why was I provided a rental for a week? also, when I typed in my VIN on owner.Ford.com and NHTSA.gov zero recalls came up. Thank you for your attention for my concerns.
The contact owns a 2013 Ford Explorer. The contact stated they took their vehicle into the dealer (ramp motors, Inc. 4869 nesconset hwy, port jefferson station, NY 11776; (631) 473-1550) for a recall. The dealer informed them their vehicle had the failure and their rear suspension toe links needed to be repaired. The contact was also informed that their VIN was not included in NHTSA campaign number: 20V675000 (suspension). The manufacturer was made aware of the issue and referred the contact to the manufacturer. The approximate failure mileage was unknown.
I received notice about a safety recall for my ball joint suspensions for my vehicle. Actually two notices from Ford. I scheduled my vehicle for recall service and apparently my vehicle VIN does not fall under the recall. You can literally hear my ball joints knocking every time I make a turn. Even the mechanic confirmed that my ball joints were horrible but his hands were tied because my VIN did not pop up in his system with the recall. How is it I get not one but two notices for the safety recall and now my vehicle is not covered under the company recall" when again you can literally hear the joints knocking every single time I make a turn. Is it really going to take for me to get into an actual accident to have this issue addressed"
The contact owns a 2013 Ford Explorer. The contact stated that while reversing the vehicle, there was an abnormally loud sound coming from the rear of the vehicle. The contact received a letter from the manufacturer regarding a ball joint failure and recall. The contact took the vehicle to langdale Ford (215 w magnolia St, valdosta, ga 31601, (229) 394-4334) and was informed that the rear suspension ball joint needed to be replaced. The contact received a second letter from the manufacturer which stated that the vehicle was not included in the recall repair. The contact was informed that the rear suspension ball joint was previously replaced under NHTSA campaign number: 20V675000 (suspension) by the previous owner however, the recall repair failed to fix the vehicle. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was unknown.
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA campaign number: 20V675000 (suspension). The vehicle was taken delacy Ford (3061 transit rd, elma, NY 14059, (716) 668-1200) to be diagnosed. The contact was informed that the toe link needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the recall was sent in error and the vehicle would not be covered under the recall. The contact had not experienced a failure. The failure mileage was 153,488.
I recieved a letter stating that my vehicle was in recall for the rear toe link suspension. The description of this recall is happening to my vehicle but it's not the rear it's the front that's describing all the symptoms. What are my options?
I mother of 3 (15, 13 & 11) & wife got into a major car accident on November 17th, 2020 at about 8:10am driving South on the whitestone expressway South a highly trafficked highway with 4 driving lanes. Police report no. 2020-109-2709. I explained to all instances including police, paramedics, tow company, car insurance, Ford auto dealer, repairing shop, etc. That my car simply failed me. I suddenly lost 100% control of the direction of the car and I was forced into invading all the lanes to my left as I was driving on the far-right side. I am an experienced driver for over 30 years I was totally aware and focused on regaining control of the vehicle, but it was simply not possible, the car spun out and I got eventually hit on the back really strong. The Ford Motor Company has issued several recalls related to the mechanical failure of the rear toe links that increase the risk of a crash. This repair was performed to my car an Explorer by the stamford Ford Lincoln sfl on August 11th, 2020 but the most recent recall I found out just yesterday Nov 23rd that was issued on October 30th, 2020 (no communication was sent to me by either the Agency or the Ford Motor Corporation). It is my civil duty to communicate this to the community to avoid this from happening to others, anyone that owns a Ford Explorer 2013-2017 could die at any time for this ongoing unresolved issue by Ford. Every family deserves to drive a safe car. Presently, I am running the risk that my car gets totaled by the conclusions of the stamford body repair shop that works along with the sfl in which case I simply might never get the explanations that I deserve for the mechanical failure and I will be also losing thousands of dollars in the need to get a safe car to drive for my family. Requesting kindly your help to investigate this further. Dmv ct mentioned I should seek your help on the matter.
I was on the street turning left and I left my vehicle slow the speed and the whee got really hard. I was about to be in a car accident. I was not able to drive it home anymore. The vehicle will not go anymore.
A D V E R T I S E M E N T S
- Jennings, LA, USA