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9.8

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
402 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Ford Explorer lights problems

lights problem

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2014 Ford Explorer Owner Comments

problem #2

Oct 122013

Explorer 6-cyl

  • 152 miles

A D V E R T I S E M E N T S

When driving on rural unlit roads, the headlights at times light up less than 3 vehicle lengths and or blind oncoming drivers when using low beams. The issue appears to be associated with the recent headlight design which uses a "projector style" lens incorporating a "high beam" bulb and a shutter to create the low beam by cutting off the top portion of the beam. There is "no" light above the cut-off line so when driving down an undulation and/ or during braking, the light beam aims down relative to the road. When going up an undulation, the beam cut-off moves up and shines the uncut-off beam into the eyes of oncoming drivers. Additionally, the headlights have no light onto the shoulder above headlight height so roadside traffic control signs and pedestrians are not illuminated. Situation has been observed by dealership salesman and technician who expressed disbelief. Dealership management and manufacturer customer assistance center have advised condition is "normal and acceptable" even though they have not observed the condition and have refused to do so. No service actions are to be performed per the technical hotline. Other conditions presented by this design are also present creating additional lesser issues. Condition is ongoing since first being observed on first night drive.

- Ann Arbor, MI, USA

problem #1

Jul 202013

Explorer 6-cyl

  • 653 miles
Purchased 2014 Ford Explorer July 20, 2014 - July 26,2014 - I was pulling away from drive thru pharmacy and my dash lights went black. Took my vehicle into service the next morning - they could not find anything wrong. My vehicle has been back 6 more times. Once again for loosing all dash lights driving down the road - since then, my lighting in my vehicle does not light up as it use to. Sometimes my dash lights come on when opening the driver door, sometimes they do not - sometimes my lcd screen will light up, sometimes it does not. The dealership has replaced the instrument cluster once, but I feel there is still an issue. It all my dash lights lit up for the first 6 days of owning the vehicle, why would they not all light up now after the incident of losing the dash lights"?" I have asked for a replacement vehicle - as after speaking with an attorney I have a lemon law claim, a safety claim, and a warranty claim. If my vehicle does not get replaced or some money back from Ford - as I have drove my car for 13 full days out of a month - I will be taking this to court as I can only see further issues down the road.

- Delta, OH, USA

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