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7.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,521 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Ford Explorer lights problems

lights problem

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2014 Ford Explorer Owner Comments

problem #5

Nov 032014

Explorer

  • 1,800 miles

A D V E R T I S E M E N T S

The headlights on my 2014 Ford Explorer Sport do not safely light up the road at night on a road with no street lights. The low beams project a black line from left to right approximately 6 inches above the dashboard. There is also no light on either side of the vehicle when making a right or left turn. Last week I almost ran into a ditch because I did not have enough light to see the road. I spoke to my Ford dealer and they responded they know of the problem but Ford has not sent out a maintenance bulletin or a recall. I called Ford customer service and they responded they would make note of this issue and would use it to enhance next years model. I responded that they need to fix this years model. The headlights this year (2014) are new. They use a projector system which is not working. I believe this is a major safety concern and a recall should be issued to convert the new lights back to the old style lights.

- Bethpage, NY, USA

problem #4

Oct 212014

Explorer

  • 34,000 miles
While vehicle was in the shop for preventive maintenance, the technician noticed that the left taillight assembly was about a third full of water. The light assembly was removed from the vehicle and was rotated in various directions in an attempt to find where the water had entered the light. What we found was a poorly welded plastic seam at the top edge of the light assembly. We approached Ford with the issue and were informed that because emergency lighting had been added, they would not warranty the light even though the emergency light was not the source of the leak. This vehicle is operated by a police department. We have had another failure (upper seam leak) on another police unit, same year, that resulted in the lose of function of the left taillight assembly due to the led lighting module shorting out after the light had filled halfway with water. We feel this could be a safety issue due the potential for reduced visible stoplights and taillights on the rear of the vehicle.

- Hazlet, NJ, USA

problem #3

Jan 202014

Explorer

  • 1,000 miles
Head lights are not focusing correctly. When U go around curve, lights show ahead half way, but it is pure black around curve. We live in the mts. With lots of hills and mts. It is scary!! you could kill a child or animal without seeing them in the pitch black. Also, U cannot see signs on the side of road unless U put your bright lights on, which really tees off car in front. We just bought the Ford Explorer in Dec.. have taken it to two dealers, . the one we bought it from did raise the lights, but said nothing else can be done. I believe before Ford will have a recall, someone will be killed! praying it won't be us. Please help us find someone that can help. Engineers should know about this scary problem! thanks! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Crossville, TN, USA

problem #2

Oct 122013

Explorer 6-cyl

  • 152 miles
When driving on rural unlit roads, the headlights at times light up less than 3 vehicle lengths and or blind oncoming drivers when using low beams. The issue appears to be associated with the recent headlight design which uses a "projector style" lens incorporating a "high beam" bulb and a shutter to create the low beam by cutting off the top portion of the beam. There is "no" light above the cut-off line so when driving down an undulation and/ or during braking, the light beam aims down relative to the road. When going up an undulation, the beam cut-off moves up and shines the uncut-off beam into the eyes of oncoming drivers. Additionally, the headlights have no light onto the shoulder above headlight height so roadside traffic control signs and pedestrians are not illuminated. Situation has been observed by dealership salesman and technician who expressed disbelief. Dealership management and manufacturer customer assistance center have advised condition is "normal and acceptable" even though they have not observed the condition and have refused to do so. No service actions are to be performed per the technical hotline. Other conditions presented by this design are also present creating additional lesser issues. Condition is ongoing since first being observed on first night drive.

- Ann Arbor, MI, USA

problem #1

Jul 202013

Explorer 6-cyl

  • 653 miles
Purchased 2014 Ford Explorer July 20, 2014 - July 26,2014 - I was pulling away from drive thru pharmacy and my dash lights went black. Took my vehicle into service the next morning - they could not find anything wrong. My vehicle has been back 6 more times. Once again for loosing all dash lights driving down the road - since then, my lighting in my vehicle does not light up as it use to. Sometimes my dash lights come on when opening the driver door, sometimes they do not - sometimes my lcd screen will light up, sometimes it does not. The dealership has replaced the instrument cluster once, but I feel there is still an issue. It all my dash lights lit up for the first 6 days of owning the vehicle, why would they not all light up now after the incident of losing the dash lights"?" I have asked for a replacement vehicle - as after speaking with an attorney I have a lemon law claim, a safety claim, and a warranty claim. If my vehicle does not get replaced or some money back from Ford - as I have drove my car for 13 full days out of a month - I will be taking this to court as I can only see further issues down the road.

- Delta, OH, USA

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