This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were driving down I-95 North in South Carolina and all of a sudden we hard a loud pop. It sounded like we blew a tire. When we got out to look, the front passenger door window had a crack in it. The crack continues to grow, traveling down from the center of the top of the window towards the car frame by the side view mirror. You can barely feel it on the outside of the window and on the inside you can't feel it at all.
The vehicle has a strong exhaust smell (sulfur, rotten egg, improperly burned fuel, etc) coming into the cabin of the vehicle when going uphill, fast acceleration or passing a vehicle. I have carried the vehicle to the Ford dealer and reported this complaint several times. On my last complaint to the dealer, the service department stated there was a factory tsb issued for this problem. The dealer ordered the parts for the tsb an we carried the vehicle back to the dealer and left it for two days for them to complete the repair. The odor problems still exists. I have a 4 year old granddaughter with asthma and other breathing problems. I have carried her to school and picked her up everyday in this vehicle for three years now. I wonder if her health could be affected by this defect?
Exhaust fumes are entering the cabin of my 2014 Ford Explorer thru the dash vents every time I stop making me sick to my stomach. These exhaust fumes smell like sulfur or rotten eggs but I fear that are poisonous gases like carbon monoxide as well. My dealer performed a "fix" last week involving a tsb 14-0130 but it has not helped. I fear that I am starting to get the run around. I am affraid to drive my car. Please help me!
10/04/2016 my touch screen froze. I have no control of the heating and cooling in the back 2 rows of seats. Navigation, radio, sirius, and more do not work. The vehicle was being driven on a city street when everything froze. Car is still under warranty. A replacement screen was ordered but has been on back order for almost 4 weeks contacted Ford customer service twice but they will not help. My delorship carlsbad Ford said they can not get any information on the delay
- Carlsbad, NM, USA
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There is an overbearing almost intoxicating sulfur/rotten egg smell coming in the cabin of the car any time accelerating. I got this vehicle new in 2014 and it has been doing it since day one. At first I wrote it off as new car or possibly the turbo. But now after reading the thousands others with same problem I am extremely concerned for my family's well being. I have been driving my infant in this car for two years and I am very upset that I could have put her health at risk.
Exhaust entering the passenger cabin when running the ac on medium or hard acceleration. It's been happening since the vehicle was new, leased new from Ford. Vehicle has approximately 25,000 miles on it.
When the vehicle makes an acceleration it creates a "gasoline like odor" inside de cabin of the Ford Explorer 2014. When the vehicle was left in a Ford dealership for inspection they responded by saying that a plastic component was inside the exhaust system. The problem persisted after the supposed problem was found. The problems occurs when the vehicle is in motion.
I've owned a 2014 Explorer Sport for 3 years, and have had the 'rotten egg' smell off and on. I thought it was related to the twin turbo and the vehicle being new, as it only happened under hard acceleration (I now know it also primarily happens when the ac is on). 3 years later I finally took it in for service to discover a tsb had been issued for it. After further searching the web, I now see many others have the same issue - and also see that co has been entering the cabin, which really prompted this complaint. I'm also concerned that people are reporting the tsb does not fix the issue, and plan to carry a co monitor for a while to check.
When accelerating or changing A/C the cars fumes enter through the A/C into the cabin of the car. The smell of exhaust is overwhelming. Family has been experiencing headaches and coughing when we experience this. This happens when in stationary and in motion. This happens everyday.
9.on or about September 6, 2015, at approximately 2:13 P.M., on southbound jamboree rd., 1424 feet North of san joaquin rd. In newport beach, ca, officer mcdowell, while on duty as a newport beach police officer, was driving the subject vehicle in route to respond to a traffic collision. Officer mcdowell was southbound in the number 2 lane traveling at approximately 50-55 mph. On duty newport beach police officer dan mesri was driving a separate police vehicle, and was traveling southbound in the number one lane slightly behind the subject vehicle. On duty newport beach police officer nathan farris was driving a third police vehicle and was southbound in the number one lane slightly ahead of the subject vehicle. Both officer mesri and officer farris, among others, witnessed the subsequent accident sequence. Officer mcdowell suddenly and unexpectedly lost consciousness within the subject vehicle. According to witnesses, and as evidenced by the dash-cam video in officer mesri's police vehicle, the subject vehicle began drifting to the left. It crossed the number one lane and then crossed the center median. The subject vehicle continued drifting left across the northbound lanes of jamboree rd., coming within inches of a head-on collision with a northbound vehicle. The subject vehicle crossed all northbound lanes, went over the curb, and struck a tree head-on. According to witnesses, the subject vehicle never slowed down during the accident sequence. This accident sequence is hereafter referred to as the 'subject incident.'
Exhaust fumes in cabin during acceleration or pulling the boat and in the mountains it was measured and was over 12 ppm. It has been to the dealership multiple times for their fix. It is not repaired next week they are changing the exhaust. The fumes are coming in on the passenger side behind the glove box. HVAC blending door would be my guess.they do not know how to repair it. We just returned from the mountains. Had to ride with the windows down if not you would get drowsy. Smelled like burnt hair or sulfur. Please help
When I accelerate onto highway a foul odor takes over the cabin for a while. I have to open the windows to clear it. My son get nauseated when it happens. This has been happening for over a year. I just now started seeing information online about other people with this same problem. I am calling the dealer to inquire about the tsb that I saw online. My truck has been in the dealer multiple times and no pending tsbs were ever listed in my profile.
NHTSA recall number: 16V245, recall date: Apr 25, 2016, Ford recall number: 16S18. Risk to safety: An improperly welded toe link that fractures while driving could result in a loss of steering control, increasing the risk of a crash. Manufacturer has exceeded reasonable amount of time to repair vehicle, according to recall notification this vehicle is not safe to drive do to increase risk of crash. Also have complained to Ford for over a year to have vehicle repaired for exhaust fumes entering cabin upon hard acceleration. Received numerous emails back from manufacturer that they have no repairs available and is unwilling even to attempt to repair. Vehicle remains parked in garage not willing to drive.
On 22 July I went to snowshoe, wv, and on 24 July I returned from snowshoe. I smelled sulfurish exhaust 4 times this trip. It occurred on uphill grades where the vehicle had downshifted. 3 new places, all at 55 mph or greater, uphill and involving a downshift, ie higher exhaust volume and pressure. Indicating to me the problem is getting worse. Like an exhaust seal breaking down. When I got home, I went to get something from the front passenger seat. When I went to open the door the odor was the strongest I has smelled it. Reinforcing my belief it is exhaust escaping before the catalytic converter. Also meaning I am probably getting a healthy dose of carbon monoxide all the time from this exhaust leak. Please do a recall!!!!!
We have a 2014 Ford Explorer that has a smell inside while accelerating. We have taken it to the dealer to have the problem corrected. Our concern is that exhaust has been coming into the vehicle. We aren't sure if the current solutions in place to fix the vehicle are enough. Well knowing and our family is getting sick from this current issue we just aren't sure what we're breathing inside the vehicle is safe. The smell comes when you accelerate hard either towing or merging onto the highway or even from a red light. The smell is a sulfur smell or rotten egg smell that seems to dissipate quickly but is noticeable.
Each time after driving our Ford Explorer for a length of time with the air conditioning on, my wife and I begin to feel light headed, tired and sick. My wife is pregnant and we have severe concerns about the safety of driving our Explorer due to the health risk of carbon monoxide leaking into the cabin. We are now aware of this problem with other Explorer and are deeply concerned for our health and the health of our babies.
Following Ford's most recent "attempt" to stop exhaust from getting into the cabin, I did smell it again on 7/9 and 7/10. It was roughly one tenth of the strength of the last time I smelled it, but I still smelled it at 3500 RPM or greater going up hill after a downshift. Ford keeps trying to keep it out of the cabin instead of preventing it from escaping from the exhaust system. Can I be getting exposed to odorless carbon monoxide all the time and just smell the exhaust when the twin turbos put more air into the engine and the exhaust is undersized and leaks from the pressure?
Each time after driving our Ford Explorer for a length of time with the air conditioning on, my wife and I begin to feel light headed, tired and sick. My wife is pregnant and we have severe concerns about the safety of driving our Explorer due to the health risk of carbon monoxide leaking into the cabin. We are now aware of this problem with other Explorer and are deeply concerned for our health and the health of our baby.
For the past roughly 20K miles, we have been smelling exhaust in the interior of the vehicle. So bad that sometimes we have to stop driving it, and it has made my family ill. Multiple complaints have been made to the dealer, whom claims they either cannot replicate, or that it is leaking oil. I have called them on their bs multiple times, to no avail.
A D V E R T I S E M E N T S
- Jacksonville, FL, USA