This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Right rear toe link broke while driving on the highway. Steering was compromised. The left rear toe link also showed signs of stress. This Explorer was not included in the NHTSA campaign number: 16V245000 perhaps Ford needs to expand the number of cars recalled due to this issue.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (mel hambelton Ford, 11771 w kellogg St, wichita, ks 67209, (316) 462-3673) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
I discovered that on each side 1 of the 2 bolts securing the sub-frame stabilizer bracket to the body was missing and the other one was almost out. In the attached parts diagram the bolts are HS1. The car has 104,000 miles and it is clear that had I not noticed the remaining 2 bolts would have fallen out leaving the rear of the sub-frame able to move around. The main sub-frame bolts would then have come under increased strain and the suspension would have been subject to increased movement in unintended directions.
My Ford Explorer has a constant exhaust smell in the cabin. The dealership completed a recall when I first purchased the vehicle and now the dealer is telling me they do not know of any exhaust in the cabin issues. Strange now the dealership knows nothing about a problem they tried to fix. The front suspension has been replaced 3 times now. About every 20K miles the front suspension start to fail and makes loud clunking noises and we loose alignment in the front end. This last time the tow in the front tires changed and caused for unusual steering on the freeway. The turbo's on the 3.5 ecoboost have a known oil leak issue that causes damage to the catalytic converter. Ford refuses to cover the catalytic converters even if you have their in house extended service plan.
The contact owns a 2014 Ford Explorer. While driving approximately 35 mph, the contact lost control of the steering wheel and the brakes started to squeak and then locked up. The vehicle shifted into oncoming traffic, but no crash occurred. There were no warning indicators illuminated. The vehicle was towed to frank fletcher Ford Lincoln (3015 turkey creek rd, joplin mo 64801, phone number: (417) 623-5660) where it was diagnosed that the control arm detached due to the contact hitting something with the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 85,000.
- Carl Junction, MO, USA
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Since I purchased this vehicle new in July 2014, I have experienced a sulphur like smell in the cabin area of the vehicle when I accelerate. The odor is strong enough to make you feel nauseous and light headed. I have taken the car back to the dealership where it was purchased on two separate occasions. On one visit they claimed they had installed additional vents to eliminate the fumes. The second time, the exhaust was reportedly replaced. Neither repair created any improvement in regard to the smell. Additionally, I have experienced issues with the front suspension/steering area. The vehicle has been taken back to the dealership on two separate occasions to address the issue(s). The vehicle has a loud popping sound that emanates from the right front axle area when making a low speed turn. The first repair was reportedly a loose "boot cover". the second repair consisted of the installation of a "shim" to address the problem. Neither fix took care of the issue long term.
My vehicle has 69K miles with only freeway driving and the struts and bearings already have to be replaced. The cost is $900 at the Ford dealership. I was told that the bearings are worn out causing problems with the struts. Anytime I would drive at low speeds you could hear a loud knocking sound. My Nissan is 12 years old and it just now needed similar maintenance. Something is not right with this quality.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer and dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Takata recall cuando lo manejo SE mueve mucho ES difcil de controlar a 60 millas parese un bote 🚣 SE mueve de lado a lado como si patinara mas en el freeway ES muy riesgoso
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V248000 (suspension). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was invalid. The contact had not experienced a failure.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Notified June 2016 of rear suspension link that may fracture which may result in loss of control. As of today, 10/12/16 I have heard nothing from Ford and I am concerned about continued use of the vehicle. How long should this type of repair typically take?
NHTSA recall 16V-245 after 6 months parts are still not available to repair what could be a serious suspension issue. Vehicle may be unsafe and it certainly seems like 6 months should be more than enough time to at least start addressing this issue. Wife has been afraid to drive the vehicle.
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 16V245000 (suspension). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Boylston, MA, USA