This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ford Explorer. The contact stated that while his daughter was driving 75 mph, the rear drag link detached causing the vehicle to spin around several times and crashed into the center rail and pole. The vehicle was damaged in the front and rear. There were no warning lights illuminated. There were no reported injuries. The air bags did not deploy. The vehicle was towed to the contact's residence. The vehicle was towed to randall reed's planet Ford (19000 eastex fwy, humble, tx 77338 866) 844-5995) where it was diagnosed that the rear drag link fractured however the vehicle was not repaired. The manufacturer was contacted however they declined the repairs due to vehicle damage. The contact stated that a VIN search was done on-line and they discovered unrepaired recalls on the vehicle. The contact referenced the failure to NHTSA campaign number: 19V435000 (suspension). The failure mileage was 50,000. The VIN was not available.
The contact owns a 2014 Ford Explorer. While driving various speeds, the rear suspension made noises without warning. The contact drove to gordie boucher Ford Lincoln of janesville (2727 us-14, janesville, wi 53545, 608-754-5511) where it was diagnosed that the toe link was fractured and needed to be replaced. The contact associated the failure with NHTSA campaign number: 19V435000 (suspension); however, his vehicle was not included in the recall. The manufacturer was notified of the failure and did not assist. The vehicle was not repaired. The failure mileage was 44,000.
The contact owns a 2014 Ford Explorer. The contact stated that while driving at speeds over 50 mph, the vehicle would began to shake and vibrate. The contact indicated that the vibration appeared to come from the rear of the vehicle. The vehicle was taken to the dealer, but the cause of the vibration could not be determined. The rear tires were balanced and replaced, but the failure reccurred. The manufacturer was notified. The failure mileage was 300.
- Charlestown, RI, USA
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- Crosby, TX, USA