This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ford Explorer. The contact stated that the front driver-€™s and front passenger's side interior door trim started to detach from the door panel. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2015 Ford Explorer. The contact stated that she noticed that the front passenger-€™s side door panel had started to detach. The vehicle was taken to the dealer where it was diagnosed that the trim panel needed to be repaired. Additionally, the contact stated that she heard noise in the rear driver's and passenger side wheels. The vehicle was taken to the dealer where the contact was informed that the rear wheel knuckle was previously replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 98,000.
The contact owns a 2015 Ford Explorer. The contact stated she noticed that the front driver-€™s side door trim was raised nearby the window. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver-€™s side door panel to be replaced. The vehicle was not repaired. The contact took the vehicle to an independent mechanic who was able to glue the front driver-side trim back in place. The vehicle was repaired; however, the front passenger-€™s side door trim experienced the same failure. A dealer was not contacted regarding the second failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
The contact owns a 2015 Ford Explorer. The contact stated that the driver's and passenger side door trim panel started to detach from the window-€™s edge. The vehicle was initially taken to the dealer for a recall repair however, the contact stated that the dealer checked the door trim panel and stated that there were no issues found. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided the number to the NHTSA Hotline. The failure mileage was 114,000.
The contact owns a 2015 Ford Explorer. The contact stated that the passenger-€™s side front door panel was delaminating. The contact stated that there was a recall regarding the defect however, the recall had since expired. The dealer was contacted and the contact was informed that the vehicle was included in the recall. The contact was informed that the recall repair was to replace the door panel. The dealer had referred the contact to the manufacturer to inquire if the recall could be completed. The vehicle had not been repaired. The manufacturer was contacted and confirmed that the recall had since expired. The contact was referred to the NHTSA to file a complaint. The approximate failure mileage was 75,000.
- Greenville, WI, USA
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The contact owns a 2015 Ford Explorer. The contact stated that he noticed that the passenger-€™s side door panel was fractured, and the back of the trim panel was exposed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that they could not complete an unknown recall repair on the vehicle because the extended warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 92,000.
A D V E R T I S E M E N T S
- Phoenix, AZ, USA