This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am just over the power train warranty on my Ford Explorer and $2000 transfer case ptu or pto repair. Crazy. I am reading up on it and found many complaints online.
Transmission not in park warning illuminates/sounds occasionally, even though the transmission indicator indicates it is in the park position. Vehicle is stationary when this occurs. Similar to problem with our 2015 Ford Fusion which is under safety recall.
Loss of power: While driving my 2015 Ford Explorer XLT with 3.5L V-6 engine on the highway (10/04/18), the wrench light came on and the car started to shudder and lose speed. Pushing down on the accelerator had no affect and the car rapidly decelerated. The engine was running very rough with heavy vibration. This was a terrifying and nearly fatal experience as faster moving traffic started passing me on both sides as I tried to move off the highway. I was able to move the car to the side of the highway and limped off the nearest exit. Once off the exit I shut the car off and sat for 20 minutes while I re-gained my composure and called my husband. When he arrived he started the Explorer and the wrench light was cleared. My husband drive the car home using only back roads while I followed in his car. We called our local Ford dealer and scheduled an appointment. We started researching this issue and found this to be a well known problem with the throttle body on Ford's V6 engines which are used on multiple SUV's, crossovers and sedans. The research I've seen shows this issue has affected more than 10,000 owners. However, it's not clear if the throttle body is faulty due to a manufacturing or design defect. It's also not clear if replacing the throttle body is a permanent fix. I'm terrified to drive the car on the highway and since this happened we've only used it for shorter trips around town. The Ford dealer checked the car today (10/08/18) but since the wrench light was cleared they found nothing wrong. I pleaded with the service advisor to no avail. We've been a Ford family for more than 15 years but this fault and even worse the Ford service advisor's response is completely unacceptable. This is a serious and dangerous problem and only a matter of time before someone and their family are killed. Please investigate and force Ford to issue a recall.
Traveling on highway at 60 mph vehicle suddenly decelerated to 5 mph within 3 seconds. Engine began running rough and stopped. Pulled to shoulder of road. Months before this incident warning light on instrument cluster would intermittently state transmission not in park when parking vehicle. Service technicians could not reproduce error. Vehicle taken in for service on 9/21/2018. Report on vehicle on 9/28/2018 stated that power transfer unit damaged beyond repair, steering column switch needed repair which meant steering unit needed replacing and interlock switch on shifter needed replacing. Total cost $5150. Traded vehicle in and purchased different vehicle. Vehicle not purchased from dealership which analyzed repair work.
- Gig Harbor, WA, USA
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This vehicle is all wheel drive and comes equipped with a terrain management system to monitor and adjust to road conditions. I have owned the vehicle 6 months and have experienced a terrain management fault (failure) in the system which will disengage the power train and lose forward motion, I have had this happen twice in the roadway in forward motion while in traffic on a four lane roadway on the first failure and a two lane roadway in forward motion on second failure. Both failures required me to place the vehicle in park, turn off the engine and wait a few seconds for the system to reset. Not a safe option when sitting in traffic or on a major roadway.. Ford dealers lack the knowledge to address or correct the issue and Ford customer service has no knowledge of the stated failure and offers no solution to address or correct. The system failure will create a safety issue for the occupants of the vehicle which could result in injury or death.
The contact owns a 2015 Ford Explorer. While the vehicle was parked in the driveway, the gear inadvertently shifted and caused the vehicle to roll down the driveway. The contact attempted to hold on to the vehicle until it stopped at the bottom of the driveway. The contact sustained minor injures to the head, knees, and back that did not require medical attention. There were no warning indicators illuminated. The dealer was not notified of the failure. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in any recalls. The failure mileage was approximately 29,000.
The contact owns a 2015 Ford Explorer. While driving at low speeds, the steering wheel lost power and the power steering gear assembly indicator illuminated. In addition, the power train warning indicators illuminated. The vehicle was taken to longmont Ford (235 alpine St, longmont, co 80501, (720) 771-6003) where a diagnostic test located a failure code. The contact was unable to provide the diagnosis and failure code specifics at the time of the complaint. The vehicle was not repaired. The manufacturer was made aware of the failures. The failure mileage was 35,116.
The contact owns a 2015 Ford Explorer. When the vehicle's gear shifter was placed in the park position, it failed to display 'park' on the instrument panel. The vehicle was taken to leif johnson Ford (501 E koenig lane, austin, tx 78751), but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 15V464000 (parking brake). No further assistance was offered. The approximate failure mileage was 5,000.
When vehicle place in park position it intermittently indicates that it is not in park in the vehicle control system and while the engine turns off, the rest of the vehicle electronics stays on and will not turn off. Dealer indicates this is a problem they do know about and it happens often but there is no recall or tsb. Replaced shift lever to repair
The contact owns a 2015 Ford Explorer. The contact stated that when the gear shift level was placed in the park position, there was a warning message on the console that indicated, "transmission not in park". the contact was unable to start the vehicle or lock the doors with the warning light illuminated. The vehicle was taken to crown Ford Inc. (420 merrick rd, lynbrook, NY 11563, (516) 599-0600) to be diagnosed but the failure was unable to be duplicated. The contact stated that the failure was intermittent. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 58,000.
The contact owns a 2015 Ford Explorer. When the contact attempted to engage the vehicle in park, it did not register on the instrument panel that it was in park gear. The contact stated that the failure occurred for the past four months. An appointment was scheduled with cuirk Ford in quincy, Massachusetts for March 6, 2018 for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 47,105.
The contact owns a 2015 Ford Explorer. The contact stated that the vehicle lost acceleration while driving various speeds. The vehicle also jerked and the wrench warning icon illuminated. The failure was experienced several times. On one occasion, the vehicle lost acceleration while driving approximately 70 mph. After the contact pulled the vehicle over, turned off and restarted the engine, the vehicle regained normal function. However, the failure recurred. The vehicle was towed to marshal mize Ford (5348 highway 153, hixson, Tennessee 37343, phone 888-633-5038). The dealer test drove the vehicle, but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 56,000.
The contact owns a 2015 Ford Explorer. While driving 70 mph, the vehicle jerked. While the accelerator pedal was depressed, the vehicle accelerated at a low speed. The engine stalled and the vehicle lost power suddenly. The power train fault indicator illuminated. The vehicle was taken to jordon Ford, ltd (13010 I-35, san antonio, tx 78233 (210) 653-3673), but was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 33,400.
Ford Explorer 2015 with 38,000 miles. Car violently jerked on highway and completely shut off engine with no throttle response. We were almost hit multiple times by other drivers because we had no control. Wrench symbol was on the dash and believe it is a throttle body issue. This is a known issue and cannot believe they are still selling this vehicle or vehicles with this problem.
Vehicle will intermittently not register being in park even when the shift control in the park position. Requires multiple shifts out of park and back to register correct setting. Vehicle power stays on until the issue is resolved which can drain the battery. If the sensor completely fails vehicle can be left inoperable. Ford is aware of the issue and has incremented the shift assembly part but has not notified customers nor taken any action for recall or tsb.
The contact owns a 2015 Ford Explorer. While the driver pulling into the driveway, the gear was shifted into park. The driver was in the process of exiting the vehicle when it suddenly reversed down the driveway, dragging the driver by the door. The driver was able to quickly get back into the vehicle to shift the gear back into park. The drivers side door however, was unable to be closed after the failure. The driver sustained injuries to the right knee and abrasions. Medical treatment was required. The vehicle was not included in NHTSA campaign number: 15V464000 (parking brake). The vehicle was not diagnosed by a dealer or independent mechanic. The manufacturer was notified of the failure to determine if they could investigate and provide a solution. The contact and the driver were uncertain if the manufacturer would be able to provide a solution. The failure mileage was not available.
A D V E R T I S E M E N T S
- Saratoga Springs, UT, USA