This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Airbag warning light turned in and will not turn off. Took the vehicle to the dealer who stated the issue is a shorted connector for the rear and that the airbags would fail to deploy. The light turns on as soon as the vehicle is started and never turns off. The light has been on for about three months but no technicians have been available to find the cause.
My air bag light is on and won;T go off so I took it to a Ford dealership and they told me that the back air bags wire were loose and it would cost me $600 to connect them back.
I bought this veh. In 2016 when it had 17,000 miles on it. Within 2 weeks I got a warning light for the air bag system. Took it to the dealer and was advised that the sensor giving trouble was in the seat belt airbag for the rear passenger seat. I was repaired under warranty for technical service bulletin tsb-0001 published January, 2016. I have had trouble off and on ever since with the airbag warning light. It would stay on for a little while and then go off. I had the dealer check it and they could not find a problem without the light being on. This week it stayed on so I had the dealer check it. It had the code B141B which was the same code repaired in 2016. Since the repair was warranteed for 12 months the dealer wants $797 to fix the current issue, which is the same one from 2016. I very seldom use the back seat as I have no children in my house. I would rather not spend that money, since I am retired, but if I don't get it fixed all of the other air bags in the vehicle will not work. I confirmed with a service advisor that none of the airbags in the vehicle would deploy if that light is on. I asked him if there was a way to by-pass it in the system so the light would go off and he said it is a FMVSS that could not be modified and must be fixed the right way. I feel like I am being held hostage in an unsafe vehicle unless I pay the $797 to get it fixed (again).
- Bahama, NC, USA
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The contact owns a 2015 Ford Explorer. The contact stated that the airbag warning light was illuminated. The vehicle was taken to the rodeo Ford located at (13680 w. test drive, Goodyear, AZ 85338, (623)298-3900) who noticed and informed the contact that there was a pinched wire underneath the rear seat of the vehicle, which would cause the airbag to fail to deploy in the event of a crash. The vehicle was not repaired. The manufacturer was made aware of the issue however, no additional assistance was provided. The approximate failure mileage was 50,000.
Slowly pulling out of narrow parking lot exit lane, through opened gate. Rapid unexplained acceleration, seemed to launch car across one way city street into restaurant building. Passenger seat belt (fastened, left bruises) released upon impact; passenger dash board airbag did not deploy; drivers' airbag weak. Passenger hospitalized from lower airbag, broken leg, severe laceration.
Airbag light staying on. Dealer diagnosed rear seat issue and $911 to repair. Ford issued tsb 16-0001 due to it being a common problem. Due to the high cost of repair some customers do not have the repair completed resulting in an unsafe situation. Since this involves an important safety issue a mandatory recall should be required so the manufacturing defect can be resolved.
The airbag warning light came on without warning or incident (no accident or impact, just started my car one day and the light stayed on). Per research done online with same warning light, make and model of vehicle, issue appeared to be with the rear/2nd row seat belt airbags disengaging and this causes none of the airbags to work in the vehicle in the event of a crash. At the time the light initially came on I had about 72K miles on my car, and it appears this is about the same mileage of all other Explorer owners with this issue. I took it in for service for the light and incurred repairs totaling just under $1,000 to have the parts replaced and the airbags function again. The fact that I did nothing (other than turn on my car when it was approaching the 70-75K mileage mark) to cause malfunction of the airbags but had to pay $1,000 to fix it and have airbags work in my car in the event of an accident is disappointing. Ford needs to issue a recall for this, it's unacceptable to have owner and passenger safety compromised through no fault of the owner, and have to incur costly repairs to make this right. I kept my receipts available to prove cause and cost of airbag light issue.
Airbag sensor came on at about 55,000 miles. Went to dealer and they put on computer; told it is tsb 16-0001. Dealer suggested to replace the airbag harness, with connectors replaced for $963.17, B/C warranty expired at 60,000 miles. This is a safety issue as none of the airbags in the car will deploy unless I pay Ford for a part that has no moving parts. Looking to see if aftermarket warranty will cover. I see multiple people with same issue have reported this so there should be a recall since it is a safety issue, potentially for children.
A light on my instrument cluster came on. It illuminates a man strapped in his seat with a deployed air bag in front of him. The light stays on. According to me research, the problem is common to 2015 Ford Explorer. There is a wiring harness under the seat that has been frayed by the movement of the seat when it is being adjusted by the driver. The cost to have repairs made is anywhere from $1000 to $1400. I am told that until it is repaired, the airbags will not deploy. That seems to me like an unnecessary design flaw, and it creates a dangerous condition with the vehicle. I don't have the money to have mine repaired, so I guess I'll just have to be careful and hope for the best...
My airbag light came on and when I took it to Ford dealership I was told it is in the wiring and estimated cost is $1000 to fix meanwhile until I can afford to fix it I have no airbags in my Explorer not safe for going into winter and having grandchildren in my SUV.
My husband loss consciousness while driving due to unknown reasons (medical issue). He went off the highway at 65 mph and crashed into several trees. Despite extensive damage to the front end, resulting in a total loss, the airbags never deployed. My husband later experienced post-concussion symptoms as diagnosed by the hospital. Injuries may have been prevented had the airbags deployed.
Dtc B141B, air bag light intermittingly comes on. This issue was reported 2X while under warranty but by the time I would drop at dealer for repairs the light would reset so they couldn't see issue. After warranty expired the light came on more often, and today they were able to see indicator and get dtc. Since it is out of warranty now, it will cost me $750 to get my air bags fixed. I questioned why it cant be fixed because it was reported 2X while under warranty. It is almost like they didnt try to find problem until after warranty expired. Now I don't have working airbags on an expensive Ford Explorer Sport. This is making me concerned if Ford has poor wiring harnesses because these vehicles have so many electronic components. Guess I'm sol. I will try to replace this sub par wiring myself tomorrow.
Check airbag light is constantly on my 2015 Ford Explorer. Took it in to get checked and the problem is faulty wiring to the middle row seat belt airbags. The fix isn't covered because my car is out of warranty and the fix is $800. Nothing related to the airbags should ever fail and if it does, should be covered regardless of warranty. There may not be a concern with having my rear seatbelt airbags not working, but because the light is always on, I have no way of knowing if there is a fault with my front airbags. When I asked the dealership if this impacted the front airbags, they couldn't confirm nor deny, they said they didn't know. Ford has known about this issues since 2015 when they first issued their technical service bulletin, tsb 15-0113 which was then superseded by tsb 16-0001 in 2016. I called Ford corporate customer service line and they refused to recognize this is a safety item that should be covered
Airbag light came on after the children got buckled into the second-row seat. Upon going to the dealership to find the problem, we were told that it will cost over $800 to repair the seatbelt airbag connections! searching online I found that there was a service bulletin that was issued back in 2015, but it does not seem that a recall has been issued. This seems like a problem that is being experienced by many vehicles and I wanted to point it out to be considered for a recall. Ford Explorer 2014-2016: Bulletin information involving vehicles equipped with second row inflatable seat belts may exhibit an airbag warning light illuminated with dtc B141B and B141C.
An airbag sensor light came on while car was stationary. Dealer said there is a wiring problem underneath rear seats, and was unsure if airbags would function properly due to the issue. Dealer was unsure what could have caused issue. This appears to be a safety issue, and a quick google search shows that other 2015 Ford Explorer owners are having similar issues.
A D V E R T I S E M E N T S
- Murrieta, CA, USA