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7.3

pretty bad
Typical Repair Cost:
No data
Average Mileage:
14,300 miles
Total Complaints:
3 complaints

Most Common Solutions:

  1. not sure (3 reports)
2016 Ford Explorer AC / heater problems

AC / heater problem

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2016 Ford Explorer Owner Comments

problem #3

Feb 012019

Explorer XLT V6

  • Automatic transmission
  • 35,000 miles

A D V E R T I S E M E N T S

SUPER FRUSTRATED by the whooping / high pitched tone coming from the rear of my 2016 Explorer XLT. This has happened since the dealer did something regarding the bed odor. It happens after the vehicle has at dealer too many times, been running for an extended period and then shut off. If you use the vehicle again with 10 minutes or so, there is a high pitched tone noise from the rear. This always happens when you accelerate. I also have had the whoop whoop noise where you could swear there is a cop pulling you over. I have had in the shop at Ford multiple times and all I get is that they cannot recreate the noise. This is so frustrating. I have played recordings of this to the dealer with no luck.

- Ray R., Houston, TX, US

problem #2

May 282016

Explorer XLT 3.2L V6

  • Automatic transmission
  • 4,784 miles

The problem stared with an Explorer 2015 with the very bad smell, I took to the service and they did not find the problem. They offer me to trade my 2015 for a new one, 2016, and the problem persists. I know there are more complaints about it.

The smells comes out from the AC vents just after accelerating to pass or entering to the high way. The smell last about ten seconds. When the Course Control is on, the smell comes out after accelerating as well.

Update from Dec 30, 2016: December 26 I Took my 2016 Ford Explorer to the dealer shop. I was told that a spear part was needed, but didn't work, the smells still comes out from the A/C vents, so they provide me a 2017 pick up. They told me that they are in contact directly with Ford Co. for some kind of advice and I have to wait until January 2nd. 2017.

I will keep in touch with you.

I don't know if stop payments is an option.

- haragon, Laredo, TX, US

problem #1

Mar 122016

Explorer XLT V6

  • Automatic transmission
  • 3,107 miles

bought a 2016 Ford Explorer XLT in December 2015 all was good for a couple of months.One morning turned on the heater and got a odor that smells like burning electical coming from heater vents. Took it to the dealership and they said they couldn't find anything wrong. Went back several times and finally they said that they found an oil leak.said they fixed it but apparently they didn't because it is back again.then on our first real hot day turned on A/C and well didn't have any just blew hot air.Took it in and they said they refilled the A/C and blamed it on the factory. Apparently Quality Control missed it.they refilled it and three weeks later once again no A/C.Also a month ago driving along and the car lost all ability to accelerate.The throttle body module failed.Also three months ago was backing out of my driveway as i was putting on my seatbelt so i didn't see the truck that had just drove up and i bumped it.the car has all the sensors and all three of us in the car realized that they didn't go off so when i asked the dealership to check it out they said it is working and proceeded to charge me $250.00.

- scott-carrie21, Port Alberni, BC, Canada

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