The display screen on the vehicle went blank (black) for no reason. I had no radio, no time or temperature, and no backup camera. Turning it on and off did not correct the issue. Since this was the 2nd time this had occurred, I took it back to the Ford dealership, and this time, insisted that they keep the car and try to figure out why it was occurring. (The first time, since it wasn't "blank" at the moment I brought it in, they said they wouldn't be able to diagnose anything.) They had the vehicle for 3 or 4 days, and each day when I checked on the status, they said they were waiting to hear from Ford as they needed a "key" code to unlock something within the electronics of the vehicle. Seriously????? I honestly felt like they really didn't know what they were doing, or what they were dealing with. I finally got a call that indicated they were pretty certain they'd figured it out. I believe they replaced a "module" or something.....which was fine, as long as it didn't happen again.

Well, it did, and I will lodge yet a 3rd complaint regarding the "blank screen."

At 3100 miles the dashboard display went out , so there was no radio information displayed and there was no backup camera. At 6100 miles it went out again. I took video of it at that time then I contacted the dealership and the service manager. He stated that I would have to bring it in and drop it off so they could try to replicate the problem. At 9700 miles my Explorer was again in Ford for another issue. At that time they tried to replicate the problem but they couldn't, which means it still hasn't been fixed.