This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Explorer. The contact stated that while driving at approximately 20 MPH, a loud noise was heard coming from the engine compartment, and the vehicle then lost motive power while coming to a stop at a stop signal. The vehicle was able to restart; however, the failure reoccurred shortly afterwards, and the vehicle was unable to be restarted. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced; however, the part to do the repair was on backorder. The vehicle remained with the independent mechanic awaiting the parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 84,000.
The heater stopped working but it seemed a benign problem-- until we had someone look at it. It was apparently leaking coolant due to a faulty design and water pump failure, and the mechanic told us the engine could have just seized up on the freeway putting us in danger. Ultimately cost over 3000$ and nearly 2 weeks to repair
2016 Ford Explorer. Wife was sitting in running vehicle, in line waiting to pick up our kids from school. Warning lights came on and engine sputtered out. Was checked by personal mechanic said coolant was empty but no leaks on ground at school. Said signs of past leakage. I filled with antifreeze and it ran fine with no visible leaks. @ months later i noticed reservoir low. Brought to ford for the luggage rack recall and had them check coolant issue and do oil change. Water Pump. We had only owned the car for six months. How many thousands of people need to have issues with the water pump failing before we get any help. For god sakes its becoming a meme. Ok another couple thousand after i just had the water pump on my lacrosse replaced. Kids can go without food again. At least we weren't traveling down the turnpike at 70 mph when it happened.
2nd failed/leaking water pump since purchasing the vehicle. The water pump was replaced on 9/30/20 at 121,948 and now at less than 100,000 additional miles on 2/9/23 (210,826) the water pump is leaking again. $3000+ is an expensive repair for a $154 part.
Purchased vehicle used in November 2022 that had been inspected by the dealer i bought it from. On January 20, 2022 I had routine and recommended service completed, along with multi-point inspection at local Ford dealer. All components tested ok and was told vehicle is in good condition. One of the recommended services I had performed was a coolant flush due to mileage of 105,500. I drove home approx. 18 miles from where I had it serviced. I did not notice a leak when i picked it up because the vehicle was brought out too me from the service bay and i got in the driver's seat and drove off. I didn't notice anything wrong until the next day (Saturday) when i noticed an oily spot on my driveway. I thought during the oil and filter change the day before that oil had spilled on the frame and had dripped down on the driveway while parked. I drove approx 5 miles to pick up pizza and back home. When i arrived back home there was a fast drip of coolant dripping under the vehicle. I sent video to service department, and even though it was a Saturday evening one of the Service Reps called me back. He said they'd come pick up the vehicle if needed, and it was probably just a loose fitting or hose. From Saturday afternoon until Monday morning the vehicle sat unused due to the leak. I drove the vehicle back to Ford Service on Monday morning and dropped off first thing. It did not overhead on the drive, but it was still leaking fluid when i parked it in the service lane. I was called around noon and told the water pump failed, in no part due to the coolant flush of course, and would have to be replaced at a cost of approx. $2,200 due to the engine having to be dropped to access. I had just spent $555 in routine and recommended service so this was an inconvenience to say the least. Was told by service that these water pumps usually fail around 150,000 miles and due to location the engine has to be dropped to repair the water pump causing huge labor charges.
Water pump failed at 80,000 miles and cause the car to stall mid intersection putting out life at risk. This is a known issue that should be recalled. Not to mention the repair is $4,000-$6,000 mostly labor to fix. Whole motor has to be taken out to replace the water pump.
Out of nowhere, my engine starting running hot and did not give me any warning. I had to take it to a local repair shop, where they stated that the air compressor quit working and blew the head gasket, resulting in a purchase of a new air compressor and a used engine. I have two daughters and our safety was put at risk because I had no indication that anything was low, I check the gauges all the time and nothing ever showed low. My car got really hot and when it was basically too late, a light came on to tell me that my car was hot. There were not messages or anything that came up prior to that. The problem has already been corrected, out of my own pocket. I can send in any paperwork needed to confirm there was a problem. The vehicle was not inspected by the manufacturer, police or insurance representative. The Ford Dealership would not be able to look at it until 3 to 4 weeks after it happening and I needed it seen right then.
The water pump has failed causing me to breakdown going down the road. The car has less than 100k miles and did not alert me to any kind of mechanical issue before hand.
Unknown system or components, smells like propane or exhaust odors inside the cab. Mostly when driving slow or at a full stop. It is a police interceptor suv with 65k miles. No warning lights or other symptoms appeared prior to odor. Odor gives me a headache/nausea.
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the check engine warning light illuminated, and the vehicle intermittently started shuddering. The contact veered to the side of the road. The contact was able to drive the vehicle to the dealer at lower speeds. The vehicle was taken to the dealer where unknown repairs were completed; however, several weeks later, the contact noticed an abnormally strong burning odor inside the vehicle while driving. Additionally, the contact stated that upon parking the vehicle, she noticed that there was oil leaking onto the ground. The vehicle was taken back to the dealer where the rear main seal was replaced; however, the failure persisted. The vehicle was taken back to the dealer where the rear main seal was replaced a second time; however, the failure persisted. The vehicle was taken back to the dealer who contacted the manufacturer for assistance. The manufacturer sent out a field technician who diagnosed that the crankshaft had failed, and the small block or engine needed to be replaced. The vehicle was not repaired. The contact followed up with the manufacturer who informed her that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 82,700.
It has a known problem of that the water pump leaks into engine and causes engine failure. It's all over the google. Today, car dealer called me and told me, I would be better replace the water pump before it fails. It is not failed yet, but they said they saw the symptom, which will cause fatality if I don't change it. And it will cost me not to die from that design failure. Is this not a matter for a car manufacturer to cover by recalling it? When I searched on google, there is a law suit going on, and many many forum of people who's having the exact same issue with multiple ford and lincoln model. Please help people on this matter...
The contact's father-in-law owns a 2016 Ford Explorer. The contact stated that an unknown fluid was leaking from the vehicle. There was no warning light illuminated. The contact took the vehicle to the dealer where it was discovered that the water pump was defective and needed to be replaced. The contact paid for the repair; however, soon after the repair, the failure returned. The vehicle was taken back to the dealer where it remained in their possession. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 56,000.
The water pump failed and is available for inspection. i was driving and my engine began smoking to the point of visibility loss and suffocating air fumes. I was forced onto an edge of the highway with a drastic drop into the road and had to evacuate my 5 and 2 year old daughters from their car seats. Had i not noticed the smoke im sure a fire would have put me and my kids at fatal risks. i had it taken to the dealer to check into the highspeed cooling fan. the service technician told me that he knew without checking that it was the water pump because ford knows that they have been faulty with issues up to catastrophic engine failure since their 2011 series ford explorer up to the current 2019 with the duratech 3.5 engine. it was inspected by the ford dealership. and i saw no warning or even problems prior that indicated an oncoming failure that could have endangered my kids or myself. After doign research, almost every ford explorer owner has had these issues and ford made a laughable fix to update our owners manual about the water pump. this disclosure should have been mentioned during the sale of the vehicle and had it been i would have chosen a different vehicle and manufacturing company all together. This has shown ford's negligence and complacency towards driver and consumer safety and they should have had the entire engine recalled. but thats appearantly to expensive. now i have a useless vehicle on my credit that i cant afford to fix because of their design issue and like many consumers i feel like ford owes it to us to fix these and offer a lifetime warranty for the water pumps. do your job correctly and with integrity and you wont have to fix so many problems.
During inspection the dealership noted that the water pump was leaking coolant into the engine and must be replaced before catastrophic failure profit failure. The cost of the replacement is an excess of $3000
Complete engine replacement recommended by Ford dealership. Vehicle had the Water Pump and Timing Chain replaced early 2022, has been running good since replacement but out of no where check engine light came on and started running sluggish. Had it towed to Ford and explained the engine is not building compression and recommended new engine. Since purchasing the vehicle brand new had several people we know also had to replace water pump but because of the design was $4000 to replace, find it strange with all the recalls on this vehicle that the water pump isn-??t included in the recalls. After hearing from other mechanics the compression could-??ve been caused by coolant leak (water pump) into the head gaskets. Basically one problem causing other problems but Ford not admitting any issues but redesigned the engine after 2016, sounds fishy to me.
Air bag dashboard light turned in January 2022 until now part is back order. Secondly over heating problems at 60 mph on July 16, 2022 I was told it was the cooling fans and was fixed and didn-??t fixed the problem now I was told is the active grilled shutters malfunctioning
A D V E R T I S E M E N T S
- Essex, MD, USA