8.8

pretty bad
Typical Repair Cost:
No data
Average Mileage:
7,939 miles
Total Complaints:
50 complaints

Most Common Solutions:

  1. replace throttle body (20 reports)
  2. not sure (19 reports)
  3. replace electronic throttle body (8 reports)
  4. replacing throttle body (2 reports)
  5. change the smart data card (1 reports)
2016 Ford Explorer engine problems

engine problem

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2016 Ford Explorer Owner Comments (Page 1 of 3)

problem #50

Jul 162016

Explorer XLT 3.5L V6

  • Automatic transmission
  • 7,715 miles

A D V E R T I S E M E N T S

Exact same problem the others are complaining about - 6 month old car & wrench light comes on out of no where then engine light and car loses all power and needs to be towed. Ford Towing was a joke - they wanted to take it to a dealer that was 27 miles away while we wanted to go where we bought it that was only 9 miles away. They said WE would have to pay $109 if "we" chose where to take it. Declined that. Luckily we also had AAA but why should we have had to use that. Problem was throttle body as everyone else said. Really disappointed to see all the complaints about this problem. The kicker is that I traded a 2013 Ford Escape in to get this car because that car was a lemon and had recall after recall & problem after problem. This had better not be starting again or I am getting a lawyer this time. I always trusted Ford but now this is getting ridiculous.

- , Hanover Township, PA, USA

problem #49

Jul 302016

Explorer Limited

  • Automatic transmission
  • 8,400 miles

Driving down the road at 55 I lost throttle no response when pushing on accelator. I took vehicle to dealer they gave me a loaner. On Monday they diagnosed it as a throttle body. This is the 3rd time the car has been in the shop with electrical issues. 1st time rear hatch module shorted out 2nd time rear seat module shorted out now throttle body and rear air. This is the first and last time I will buy a ford. You spend $45000 on a new car and in 4 months the car has been in the shop 4 times for electrical issues. I am requesting a new car under Lemon Law statue. Please spread the word to all explorer owners to be careful of this problem, and call ford customer relations so they will do something about the throttle body before someone gets hurt or killed. The number is 1800-392-3673

- , Rosepine, LA, USA

problem #48

Jul 302016

Explorer

  • Automatic transmission
  • 5,750 miles

I have a brand new Ford Explorer with under 6,000 miles on it. Driving on the highway pregnant with twins and my 2 yr old in the back seat and out of no where the car goes into like a neutral mode. Unable to accelerate past 20mpg, wrench light comes on, check engine light, and airbag light. Horrified, I was able to pull to the side of the highway. After letting the car "rest" for approx. 10min car started up fine, all lights disappeared and car drive fine. Happened again on a side road the next day. This could have killed me and my family. Brought it to the Ford dealership and they were "aware" of a throttle issue. I left with a rental car. I don't want this vehicle, I am scared for the safety of my family. When is Ford going to issue a recall? After someone dies??

- , Whitman, MA, USA

problem #47

May 052017

Explorer XLT AWD V6

  • Automatic transmission
  • 11,001 miles

A D V E R T I S E M E N T S

BIG WRENCH WARNING. I'm adding to the other 46 complaints on this exact topic - time for a recall Ford. Driving on a busy highway, rush hour, Washington, DC and my vehicle decelerated with nothing from pressing the gas pedal while coming down a hill at about 55 mph. Thank God, there was an exit into a neighbor hood and an empty parking space immediately in the community. I had the BIG WRENCH and read my manual sign on my dash. Manual was home for safe keeping. I pull in and seem to have all power - the RPMs were jumping all over. Scared half to death I called my husband. Turned vehicle fully off, waited a minute turned it on and the same BIG WRENCH read my manual sign. Again turn it off, open gas door in case of a vapor lock. Wait a few minutes and try again. Now the CHECK ENGINE light is on but otherwise it seems OK. Now, how do I get home ?? I'm not going on a main highway so I get to the first exit and head for the back roads - Good darn thing I did. 5 minutes later the exact same deceleration happens with no gas pedal or speed. I coast to the shoulder and wait. Try again, and I'm off. 2 miles down the road - you guessed it.....I'm dead again. Now I'm really getting nervous because I have 1 major intersection that cannot be avoided to get home. Praying I'm not in a crash. On phone telling husband this thing has to get to the dealer. I made it home. Looked in manual for the BIG WRENCH...it's not in the manual. Waste of time. On to the internet and I find this group of not similar but identical problems. I literally broke down 3 times in less than 10 miles. Reading these complaints I'm not 100% confident the dealer will fix the vehicle properly. Scared because we are leaving in a week for a road trip family vacation. I researched and did all my homework before buying my Explorer, hoping it wasn't a big mistake I can't afford to take the loss of selling but I don't want to be in an accident. Taking car in tomorrow (Saturday) or (Monday) at the latest.

- , Lorton, US

problem #46

Mar 312017

Explorer

  • Automatic transmission
  • 25,000 miles

I was driving to work going about 60 mph on a main road when all of a sudden my vehicle felt like it went out of gear and started slowing down. I could not accelerate at all. I was able to pull over. I parked for a few minutes with the car off and then after I turned it back on the check engine light came on and I could drive again. Not something you would expect from a brand new vehicle!

- , Ottawa, IL, US

problem #45

Aug 132016

Explorer XLT 4WD 3.5L V6

  • Automatic transmission
  • 11,000 miles

I guess I'll go ahead and add mine to the rapidly growing list of dissatisfied 2016 Ford Explorer owners, who have experienced the "Wrench of Death" along with the engine light, the loss of the gas pedal doing what should be the most basic function of a car, and the perplexion that goes along with being broken down on the side of the road in a BRAND NEW CAR.

I was driving along the highway, when I suddenly noticed that the car was slowing down, and the gas pedal did nothing. With the weight of the car being the only reason why I was still moving forward, I looked at the instrument panel, and observed a giant orange wrench with the words, "See Owners Manual".

Luckily, I was almost out in the sticks and was able to coast onto a side road and come to a stop. The engine was still running, the electronics continued to function, yet, I did notice that the tachometer was indicating RPMs which looked like the car was having a seizure. After letting off of the brake pedal, the car inched forward normally, as is the case with all cars equipped with automatic transmissions.

Because the display panel told me to, I opened my owners manual and attempted to locate information about this problem. Do not bother opening the owner's manual. There's nothing there for you.

I turned off the engine and turned it back on. Nothing changed. I turned off the engine again. I lit up a cigarette, systematically went down the entire list of the 4-letter words I learned from the Army, and finished smoking. Then, I turned the engine back on again, and to my surprise, the accelerator functioned normally. It takes me about 2 minutes to fully smoke a cigarette.

I then stopped what I was doing, and drove the car straight to the dealership where we had bought it. They were "kind enough" to drive me home. I say this, because even though Ford had screwed me royally, I was still at their mercy, and not vise versa. Unfortunately, however, Ford did not decide to grace me with a temporary replacement vehicle, despite the fact that they had an entire lot full of vehicles, just sitting there.

This is when I learned that these Ford mechanics don't work on Fridays. Everyone else on the planet does. But not them. Seemingly, Ford has chosen to smile upon them, and frown upon me. And so, our 2016 Ford Explorer will have sat in the parking spot where I left it for 3 1/2 days, before it is . . . explored.

We thought that as the car is sitting there, ashamed and lonely, this would be a great time to assess its value. To our dismay, after paying $42,000 of our hard-earned savings, now the car is worth roughly $24,000. This means that getting rid of this car, would be the equivalent of cheerfully walking into the Ford dealership, writing them a check for $18,000, for nothing, and then leaving.

We have decided that this is the "best" option, when considering that the alternative option, is the likelihood of dying in this car. Given that Ford is very well aware of this problem and has not issued a safety recall, I can only surmise that our deaths in a 2016 Ford Explorer is what it would take to convince them that a recall is necessary. (Editorial note: It won't be me or my family)

If you know anyone who owns a 2016 Ford Explorer, the best thing in the world that you can do for them, is to pour sugar into their gas tank. It very well could save their life/lives, and they will thank you for it later. Screw this car, screw this company, and screw the people who run it.

- , Sandpoint, ID, USA

problem #44

Aug 272016

Explorer Limited V6

  • Automatic transmission
  • 7,450 miles

A D V E R T I S E M E N T S

I was driving down the highway when the explorer downshifted, the wrench light came on and lost the ability to accelerate. I was driving 65 mph and luckily there was an exit right away with a gas station. I pulled over, turned off car, got gas because I was almost empty and it seemed to be working ok. I drove a few miles down the road and the same thing happened. Took it to the shop and 2 days later they said it was the throttle body that needed to be replaced.

- , Mansfield, TX, US

problem #43

Aug 312016

Explorer XLS

  • Automatic transmission
  • 6,500 miles

My senior parents were driving their fairly new (purchased brand new 6 months ago) Explorer on I-66 at over 65MPH when the car decelerated to 10MPH! My mother was able to pull over to the shoulder, turned the engine off, restarted the engine, and were able to drive to the mall with no problems. On their way home the same thing happened again! They were driving on a major/busy road but were luckily able to pull into a commercial lot and get their Explorer towed to the dealer. The vehicle is there now. We've lost all confidence in Ford, more so now that we've read all of these complaints! How can they know that this is happening and not do anything about it!?! In my opinion this is just as bad as the Toyota issue with brakes!

- , South Riding, VA, USA

problem #42

Sep 172016

Explorer Limited

  • Automatic transmission
  • 8,300 miles

gas pedal stopped working....check engine and wrench symbol

Driving 50 mph in 2016 Explorer (9 months old & 8000 miles) and all of a sudden gas pedal doesn't work, lose power. Seriously! Thankfully, I was able to glide the car off the road on a busy highway. The check engine light appeared and a wrench symbol (which basically means you have a problem). I pushed on the gas pedal and nothing. My care was paralyzed. What a helpless feeling. I had it towed to Ford on Saturday and had to wait until Monday. I was told that that on Ford's internal messaging system there was a known "service message" regarding this exact issue. When I pressed the service guy I spoke with, he said it was a known issue but was not a "recall". Really, seems pretty dangerous and a serious accident is going to occur. Imagine if I was merging or thought I could pull out and make a left turn and then nothing.....deadly consequences. I had my 9 year old in the back and thankfully we were safe. The service guy told me on Monday that my electronic throttle needed reprogrammed. Ok, seemed reasonable, Ford knows what they are doing and would never let me leave without resolving the problem. I then googled my scenario and was shocked at other customer experiences and how similar they were----EXACT same story.

But it gets better. I left the dealership on Monday, 9/19/16 and felt good. Ford knows what they are doing, right? On Friday, 4 days later, the EXACT same thing happened AGAIN. I was extremely lucky and in a park area at a stop sign. This time, I was able to drive the car and park it. The wrench symbol did come on but not the check engine light. So I had it towed...again and now had to rent a vehicle and wait until Monday. When I spoke with Ford Friday before they closed, they were Surprised this occurred. Obviously, their attempt to "reprogram" was futile and put my life and my family's at risk.

Needless to say they better be prepared for me on Monday, 9/26.

- , Bridgeville, PA, USA

problem #41

Oct 052016

Explorer XLT

  • Automatic transmission
  • 19,425 miles

Driving home Wednesday evening 0ct 5 on interstate 29 approx 75 mph when my car jerked and the wrench light came on with "SEE MANUEL" and my car lost power. I pulled off on the shoulder and then tried to drive forward nothing, so I turned off the car and tried to restart. Car started now the check engine light is on, tried yo move forward nothing. Repeated this process 2 more times and on the third try the car did start to move so I continued to drive and limped home. The engine sounded rough and the car jerked once in a while. Took it into the Ford dealership in Fargo ND next day. They said the computer just had to be reprogrammed.

- , Grandin, ND, USA

problem #40

Oct 072016

Explorer XLT

  • Automatic transmission
  • 19,525 miles

A D V E R T I S E M E N T S

Oct 7th driving on my way to a wedding driving 60 mph when the car jerked and wrench light with "SEE MANUEL" comes on again! Just had the car in the dealership on the 5th for the same problem! I bought this vehicle brand new in December of last year because I need something I can depend on, I travel an hour to work each day and live where the climate can change drastically in an hour. Coming up on the winter months I don't need this to happen to me when it is 20 below zero with a wind chill of 30 below! This is not an inexpensive vehicle and I don't have the means to buy another one so someone better get it right. I called the dealership again and they are having me bring it back. But after looking at the Internet this seems to be a ongoing problem, maybe a recall needs to be done!

- , Grandin, ND, USA

problem #39

Oct 162016

Explorer XLT V6

  • Automatic transmission
  • 9,000 miles

Bought this car February 2016. Suddenly the wrench light came up and was not able to accelerate. Turned off the car for 10 minutes and Turn it on again and the light was off. Will take the care to dealership today in order to be inspected. Very disappointed at the car as Paid so much money for a new car and this happens. Keep everyone posted on the outcomes.

- , Toronto, ON, Canada

problem #38

Sep 262016

Explorer XLY V6

  • Automatic transmission
  • 9,000 miles

2016 ford explorer check engine light, wrench and air bag light came on all at once and I lost total power. had to pull over and re-start 5 times just to get the truck back home. Truck was towed to dealer and they are saying there was just a recall for a power control module. but from all the complaints I am reading it is the throttle body that needs replacing. this is the 2nd time this has happened to me and the first time they told me it was sensors that got wet.

- , farmingville, NY, USA

problem #37

Sep 162016

Explorer XLT 3.5L V6

  • Automatic transmission
  • 5,500 miles

My wife drove this 2016 Explorer for about 10 months and put only 5500 miles on it. A couple weeks ago, the vehicle lost power in the middle of a busy intersection. Luckily, she was able to pull to the side of the road without being clobbered by another car. The now infamous "wrench" light came on and the vehicle would only idle at about 2 mph. No response to the gas pedal at all. We had the vehicle towed to the Ford dealer. They told us it was a issue with the software that controls the electronic throttle. The dealer flashed some new control code and called it good ("16B32D Reprogram PCM using IDS release 102.02 or higher"). The vehicle has exhibited some strange quirks, like an erratic idle at stop lights, since getting the new software. Took it back to the dealer, but they insist it can take up to 500 miles before the computer learns our driving style again and that it will start performing normal sooner or later. My wife won't drive the vehicle anymore. I don't blame her. What if the vehicle loses power again turning left in front of a semi or trying to pass someone on a two lane road. I've been a Ford man my whole life, but I think that's about to change. Thinking hard about trading in the 2016 Explorer on a 2017 Four Runner, despite having to take a $12,000 bath on the Explorer.

- , Chandler, AZ, USA

problem #36

Sep 042016

Explorer 3.5L

  • Automatic transmission
  • 6,000 miles

6000 miles new car!!!! It lost power(cannot accelerate) two time in local driving(lucky..). The wrench light and air bag light is on. But after restart the car. Every thing is fine. We went to the dealer. It took two days to fix it. The solution is to replace the throttle body.

- , San Jose, CA, USA

problem #35

Sep 182016

Explorer V6

  • Automatic transmission
  • 7,400 miles

Nothing quite like driving home from Lowes on I-95 going 70MPH and having your new car JOLT and then lose power. The Wrench symbol appeared and said "Check Manual" and then all power was gone. The Airbag light also lit up. We pulled off into some gas station and restarted the vehicle a few times. Eventually, it allowed the power back on and we managed to drive it home. It was towed out of my driveway this morning to the dealership to be checked. They said they know of the issue and will get back to us with an estimated repair date. AND NOW... though making payments on a new car- i YET AGAIN do not have a car!! (This is the second issue with this vehicle)

The entire reason we purchased a new car was so that when traveling with our 18 month old we did not have these types of issues. It is completely unacceptable that you type the problem into google and it is a COMMON PROBLEM WITH THIS CAR? why are you selling these vehicles without fixing this problem? If it had been a busier time of day.. we would have easily been in an accident.... Glad Ford Motor Company is really concerned about the safety of their vehicles. We purchased based on safety ratings... perhaps whoever rates them needs to be on this website to see just how NOT SAFE this car really is. How am I supposed to put my baby in the backseat and know this wont occur again??

- , Savannah, GA, US

problem #34

Aug 122016

Explorer XLT 3.5L V6

  • Automatic transmission
  • 5,507 miles

It's just sad to say that Ford forgot to do some quality control. I was on vacation with my family while cruising along I-295 at 65 MPH when the dreaded wrench light showed up on my dash board and I could not accelerate. Good thing the cars behind me were quite far so I had time to pull over. turned off the engine and restarted the SUV and everything was normal again. We arrived at the hotel safely. the next morning on our way to the family gathering it happened again. luckily I was able to park the SUV. called the service tech from the dealer and explained the issue and without hesitation the service tech answered you must replace the throttle body. He even instructed me to drive up to the nearest Ford Dealer and they would change it immediately. however in VA and on a weekend that's not gonna happen.I called ford road side assistance and was told that the tow truck will arrive around 3pm. I guess the tow truck drivers watch was not set for DST because he came at 4pm and told me that he had just received the call 10 minutes ago. He also had the audacity to tell me that i'm not the only customer around and was hurrying to tow my SUV. now my SUV is in VA and I'm back in PA.Ford can not ship or tow my SUV from one dealer site to another. according to the roadside service I have to pay $460+ to have it towed. McCafferty Ford at Langhorne PA refuses to pay for the towing instead they want me to drive 3 and half hour to Battlefield Ford at Manassas VA to get my SUV. I spoke with Phil the Manager in Langhorne that if they stand behind their product and workmanship they should be able to drive my vehicle down from Manassas VA to Langhorne PA with no problem. again he refused to have my car be driven by one of his drivers. Now I have no car and no rental due to the fact that Phil was waiting for ford to get back to him.I thought he worked for McCafferty Ford? to say that I am frustrated with Ford is an understatement. My SUV is still in Battlefield Ford Manassas VA. I don't think i'm ever going to see it again.

- , Elkins Park, PA, USA

problem #33

Aug 122016

Explorer XLT V6

  • Automatic transmission
  • 3,300 miles

Wife was on the highway on the way home at night when the same thing happened to everyone else. Luckily she didn't get rear ended from the sudden slow down on the highway. If this is a recurring problem (which it seems to be) not sure why more isn't being done to make owners more aware and to bring in to fix the problem.

- , Spring, TX, USA

problem #32

Jul 092016

Explorer XLT V6

  • Automatic transmission
  • 7,500 miles

Same issue as I've been reading ---- this was really annoying considering the car was just built by the factory in December, 2015 (I received it 1st week in Jan 2016). Going along fine, then all of a sudden wrench light and engine light come on and we go into "limp home mode". Towed to dealer, they tell me 3 weeks due to part back order. Luckily, and I mean LUCKILY, they agreed to give me a loaner car --- evidently, Ford isn't obligated to do this. The good news, I got my car in 3 days because a shipment of parts came in to the local dealer. Wait it gets better....

My Mom & Dad have a 2016 Lincoln (MKZ) and it happened to them going 70 mph on I-95 driving home to Florida. While sitting in the waiting room, the same car gets towed in with the same exact problem. 3 cars I know about within the last 3 weeks. Better not happen to you on a Sunday in the middle of no-where away from home on a vacation or while travelling. One positive, Lincoln has a nice warranty -- they cover your costs (hotel, food, expenses).....

Those of us that have Ford warrantee, you are SOL.

How many more people need to get affected before Ford/Lincoln wises up and does a self-induced recall? Oh wait, we won't -- we need to save money. Let's just move our factories to Mexico! Maybe my last Ford.

- , East Meadow, NY, USA

problem #31

Jul 212016

Explorer XLT 3.5L

  • Automatic transmission
  • 10,000 miles

Driving my 2016 Ford Explorer with 10K miles on lightly travelled back roads (fortunately), when forward momentum suddenly and unexpectedly ceased. Engine seemed to still be running, but nothing happened when applying gas. Wrench indicator came on in display indicating to check owner's manual. Turned engine off and restarted, but vehicle still wouldn't move. Turned off and restarted once again (several cranks before it actually caught this time) and was able to drive home with the vehicle appearing to behave normally except for check engine indicator which was still illuminated. One other observation leading up to this event in the preceding couple of days and which occurred twice was that if I were stopped with my foot on the brake, the car would very subtly appear to want jerk forward - not enough to make me step harder on the brake, but it felt almost as if I got lightly bumped from the rear.

Update from Jul 23, 2016: Update 7/23/16: Problem was diagnosed as the Electronic throttle body as being defective and as similar to other complaints. Had that not been the diagnosis, I would have pushed for further analysis based on all of the other complaints with the same symptoms. Fortunately for me, my dealer service department (Wall's Ford in Salisbury, MA) had the part in stock, and my Explorer repaired that day. As of this update, vehicle has been performing normally.

- , Methuen, MA, US

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