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10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
58,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
2016 Ford Explorer miscellaneous problems

miscellaneous problem

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2016 Ford Explorer Owner Comments

problem #1

Mar 092018

Explorer Plantinum

  • Automatic transmission
  • 58,000 miles

A D V E R T I S E M E N T S

I was driving on I-94 East in MI on 3/9/18. I was traveling a 70 mph. I heard something and suddenly I am saw white all around me like a tunnel. Within seconds, I had no control of my vehicle as though I had no brakes or steering. My car veered left hitting the cement median. The car rolled on its left side and eventually flipped back upright. There were no other vehicles in the accident. My daughter, 14, and I were in the vehicle and were taken to the hospital for minor injuries.

I wanted to note that previously, on 3/8/18 my vehicle was serviced at the Ford Dealer to replace a wheel bearing. The service man made a comment about our tires wearing quickly and shredding. We previously replaced them at 22,500 miles. Currently my vehicle had 58,000 miles. The vehicle was a total loss. I truly think the accident was due to a defect in the car. I called Ford to report the incident and they refused to investigate and wouldn't even send be a letter stating they would not.

The insurance company said they will not investigate the car because I was the only vehicle so it was obviously my fault. Both companies refused to investigate. i thought this is why vehicles have a black box. My injuries were not substantial enough for anyone to take notice. I am fearful 2016 Explorer owners or the innocent bystanders are going be hurt or worse if Ford doesn't take this seriously.

Update from Apr 15, 2018: I am thinking the white tunnel were the side airbags deployed.

- Angella J., Saint Clair, MI, US

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