The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the roof rail fractured. The contact stated that two years ago a recall notification for the failure was received, and the recall repair was completed. The vehicle was taken to the dealer where it was diagnosed withbly. fractured roof rail assem The contact was informed that the roof rail assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 69,000.

- Chandler, AZ, USA

My husband was driving on the highway on a windy day and the Apillar Trim blew off the car. It got stuck in one of the side mirrors and was bashing against the window until my husband could pull over and get it. When I called the dealership and told them what happened, they shared that it happens frequently. I brought it into the dealership to be repaired and was told by 3 people that it happens frequently. The repair will cost $685. We are going to see if a different repair shop can fix it for less. Either way, our car should not blow apart on a windy day. -Had the part blown into traffic, it could have seriously injured a car behind them or coming toward them -In addition, it was surprising to my husband who said he nearly drove off the road because this part was banging against the car -There was no warning -The dealership has inspected

- Northbrook, IL, USA

- The weather stripping around my front windshield failed and caused the molding around the windshield to also fail. - This failure occurred while driving at highway speeds. The flying debris alarmed me and could have obstructed my view. It could also have hit another vehicle and caused an accident. - There are instances online of this happening to Ford Explorers. Unknown if it has been inspected by dealers. - My vehicle has not yet been inspected for this defect. - There were no warning lamps or messages/symptoms before this failure. It first appeared on 12/1/2022. My vehicle is a 2017 and at 56000 miles.

- Pooler, GA, USA

I was driving in the highway and one of the roof racks went off flying and almost hit the car behind me. After I stopped I checked the other rack and it is also lose and coming off.

- North Providence, RI, USA

IN JANUARY 2021 I had a recall for the roof rails on my 2017 Ford Explorer - it took them a year to get the parts due to covid but they finally fixed the roof rails. About one month ago the roof rails started to pop back up - I made appointment at local Ford Dealership in Fuquay Varina, NC. The told me the recall was closed and they were not responsible for them coming up again as they repaired them for the recall. Once recall is closed out that is it.. nothing can be done. Is this correct? They finally agreed to cover 60 percent and I would have to pay 40 percent. Is this correct. Why should I have to pay out of pocked when the repair did not fix the problem. I contacted Ford at [XXX],[XXX] and they told me the same thing and said I only had until December 21 to make a decision. How can this be fair. Please help. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Raleigh, NC, USA

Our model is a platinum explorer with the panoramic sunroof. Apparently there is a sunroof leak which due to the way the headliner is made, fills the headliner (holds like a bowl) then either spills out at the front of the vehicle or rear depending on going forward, reverse, accelerating, braking, uphill, or downhill etc. The front is worse because of the electrical in the overhead lights, sunroof motors, and lane departure at the rear view mirror. Also everything electronic below on the dashboard and center console. There are high expenses related to replacing these electronics due to water damage in addition to the driver being suddenly started by a wave of water crashing down on them while accelerating or braking.

- Plaquemine, LA, USA

A Pillar trim broke and flew off. This happened on both sides of the windshield. Passenger side hit windshield and ejected over vehicle. Drivers side slammed to drivers door window then continued on behind vehicle. If window had been open the sharp edges plastic would have hit driver. Motorcycles or convertibles behind vehicle may also be in danger.

- Menomonie , WI, USA

Multiple pieces of trim flying off vehicle. As of 6/10, pieces have blown off in the last couple weeks while driving down highway.

- Dayton , TX, USA

We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from-€"roof rack, something under hood, trim pieces, windshield support areas?-€"but we-€™re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.

- Mascot, TN, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving 55 mph, the molding along with the passenger-€™s side windshield and roof detached without incident or impact. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 44,500.

- Saint Petersburg, FL, USA

The contact owns a 2017 Ford Explorer. The contact stated that the roof cover clips detached several times. The roof clips separated from the rails and caused the roof cover to separate from the vehicle while driving 45 mph. The vehicle was taken to two dealers, including lookout Ford (557 highway 70 West, morehead city, North Carolina 28557, 252-216-2271) for the roof clip failure. The dealer replaced the roof railing, but the failure was not corrected. The vehicle was also taken to lake elsinore Ford (31500 auto center drive, lake elsinore, California, 92530, (951) 471-4100) and was repaired, but the failure recurred. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 10,000.

- Cannyon Lake, CA, USA