This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving cross country, driver began to experience lag in acceleration and delayed shifting. In some cases, noted transmission was not down shifting. At destination, the check engine light came on and we took the vehicle into a Ford dealership for repair. It should be noted that there was a low coolant light just prior to the trip and we filled up approximately a quart to bring it back to serviceable limits. The dealer called after several hours to explain the car would need a new 2.3L EcoBoost engine and new Automatic transmission. The engine had evidence of coolant in the engine/oil. The transmission was diagnosed to have a failure of an internal component. The vehicle was been regularly serviced for the 79000 miles with no previous warning lights. We currently have the vehicle in our garage trying to decide if it's worth fixing for $25000 quoted by the dealer.
The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH, the vehicle shutoff without warning. The contact coasted the vehicle into a neighboring driveway, and the vehicle was later towed to the residence. The contact had several independent mechanics inspect the vehicle and each diagnosed the vehicle with transmission failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The contact was referred to the NHTSA Hotline for additional assistance. The vehicle was not repaired. The failure mileage was unknown.
The vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.
The contact owns a 2017 Ford Explorer. The contact stated that while approaching a stop light the vehicle was shaking violently. The contact shifted into neutral, and the shaking stopped. While shifting into drive or reverse, the vehicle shuddered and was shaking and then stalled. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the torque converter was faulty, and the transmission cooler line and plate needed to be replaced. The dealer informed him that the transmission line was contaminated. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred him to the NHTSA Hotline. The failure mileage was approximately 96,626.
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was jerking while shifting from park(P) to drive(D), and while shifting from drive(D) to park(P). Additionally, the contact stated that the vehicle hesitated to respond while shifting between gears. The contact stated that the vehicle jerked, hesitated, and made an abnormally loud sound while driving from a complete stop. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she read on the news that the failure was related to an unknown recall. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was unknown.
- Florissant, MO, USA
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kI started experiencing some vibration while in the stopped position while in either reverse or drive. I had a few components replaced (throttle body, spark plugs, ignition coils, and vacuum pump. None of these helped alleviate the symptoms. I also had the transmission flushed. Additional symptoms ensued including, but not limited to, the car failing to accelerate, beginning to lose power while driving, etc. I had a mechanic come to access the vehicle and the Valvoline General Mgr come and confirm the mechanic's findings. The transmission ultimately failed on me while I was driving. The car has been incapacitated for almost 3 weeks to date while I researched the best route for repair. I did contact the Ford Consumer Line about the CSP 20N07. They told me they could not help me even though my symptoms were exactly as described within the verbiage.
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle had experienced unintended surging and engine revving. During the failure the driver had difficulty stopping the vehicle while depressing the brake pedal. The contact stated that the failure had occurred while driving at various speeds, and also while the vehicle was stationary and idling. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 35,000.
Vibration or rough idle in drive and reverse. Shudder while driving Lack of engine RPM Low performance, lack of acceleration on take off. Mechanic found and replaced the following. Broken Transmission Mount, Replaced Front & Rear Engine Mounts. Transmission is not shifting correctly and the Mechanic stated that the oil was black and smelt burnt.
The torque converter has failed on a 2017 Ford Explorer 2.3L Ecoboost. There is a Customer Satisfaction Program 20N07 that was issued on October 9, 2020 and expired November 30, 2021 that this issue would have been covered under. The car has been to the dealership and they have confirmed that this is the issue but they are unable to do anything about it using this program because the program is no longer valid.
Both turbos failed and so did the water pump. Less than 90,000 miles. When the turbos failed, there was smoke from the tailpipes. Then there was noise under the hood. When the water pump failed, there was water leaking under the vehicle. Yes, the problem was diagnosed and fixed by the Ford dealership. One of the turbos was fixed last year. The water pump was fixed in December. The other turbo is waiting to be fixed because Ford changed the part due to manufacturing issues and we are currently going on 3 months without a vehicle. The turbos or water pump failure would have been a catastrophic engine failure at some point. Apparently this is a known issue with the 3.5L EcoBoost engines, but Ford has not issued a recall. Fortunately I have a Blue Oval Certified warranty on my Explorer, so the repair is covered. There were no lamps or warning lights during the part failures. I did not let the car overheat when the water pump was failing.
The contact owns a 2017 Ford Explorer. The contact stated that while accelerating after the vehicle was idling, the vehicle would emit a load roaring and grinding noise while shuddering and hesitating before accelerating. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed the vehicle and determined that the torque converter failed and needed replacement, repointing, and reprogramming. The vehicle was currently being repaired. The failure was related to NHTSA ID Numbers: 10222455 (Power Train) 10187724 (Power Train), 10184652 (Power Train, Equipment Adaptive/Mobility), and 10181988 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included. The approximate failure mileage was 140,000.
The transmission would slip and/or lag. This started around 65k miles. It was reported to the dealer, they couldn-??t reproduce it. Then at 101k miles the engine started vibrating when in gear and idling. Motor mounts were replaced, but the problem persisted. Eventually got the entire transmission replaced.
On 11/21/22, my car -??lost-?? it-??s transmission at 72,704 miles. This is when a wrench light came on the dashboard, and the car went into limp mode-putting myself and my 2 children at risk while driving. I was luckily able to pull off the road. When I restarted the car, the light went off and allowed me to slowly drive back to my house. We had it towed to a Ford Dealership for further investigation. Prior to this incident, the car had been having intermittent issues with shifting gears on hills, and an occasionally clunking noise that paired with it. We had taken it to the dealership and asked them to investigate. They told us there were no issues, that the transmission was fine, which meant no codes. We had just had some powertrain issues resolved, due to other lights associated with the terrain management system. The issues continued, intermittently, but we were unable to get into another appointment prior to its failure. Once in, we were informed that it was -??rare-?? and that while they hadn-??t fully investigated the issue the prior time-there had been no computer codes to indicate this would happen. So, now we have no car and an $8200 bill to fix it, as quoted by our Ford Dealership
The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified of the failure. The failure mileage was 60,000.
No warning lights, took vehicle in for clicking noise - diagnosed ball joint repair. Also Ford dealers tells me my water pump is leaking and repair will cost over $3,500. I have read that this is a common problem and I would like to report it.
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
The contact owns a 2017 Ford Explorer. The contact stated that while coming to a stop, the vehicle started to idle very rough. The contact stated that the transmission also shifted hard while driving. The contact related the failure to Customer Satisfaction Program: 20N07 (Power Train). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 96,000. THE CONSUMER WAS ADVISED BY THE MANUFACTURER OF A RECALL THAT HAS SINCE EXPIRED. THE MANUFACTURER REFUSED FINANCIAL ASSISTANCE. THE CONSUMER REQUESTED TO HAVE THE RECALL REPAIR REINSTATED.
At 60,492 exactly 492 miles after the powertrain warranty expired a wrench on the dash came on and upon further research it was a transmission fault, no power loss noted or change in performance. Key cycle cleared fault, after a little more operating time it would happen again. We took the car to Gosch Ford of Escondido where it was purchased to have the transmission serviced and diagnose the fault. We payed for an filter and oil service for the car and at that time was informed that the transmission did not require any maintenance services until 150,000 miles and that the fault that suddenly presented itself was a torque converter fault & to change out the whole transmission at a cost of 6,000 dollars to us. We reached out to Ford headquarters to plead with them since it prematurely failed before even the first service and we were told too bad so sad for you. Being our only means of transportation my wife had to drive it a bit more to and from work at just prior to our job layoff due to the covid emergency we could not afford 6k in repairs costs and we to this day are curious since many thousands of people have had the same problem across our nation. The same problems are occurring as when your department recalled the ford edge and fusion models. We have power going through the transmission just fine and without any dash warnings whatsoever it will kick itself out of gear then slam indiscriminately back into gear causing a sever health and safety matter during operation. We plead with you to please hear our call and the ones of many many thousands on the Ford Forums that are experinecing the same. Also according to the dealership all recalls have been performed on this vehicle yet the nhtsa site shows nothing has been performed. Thank you very much.
A D V E R T I S E M E N T S
- Cookeville, TN, USA