This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated that carbon monoxide was entering the cabin of the vehicle. The contact stated that there was an abnormally strong exhaust odor inside the vehicle after driving short distances. The contact stated that he felt lightheaded while driving the vehicle. No medical attention was sought. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
The contact owns a 2017 Ford Explorer. On several occasions, while driving various speeds, exhaust fumes entered the cabin of the vehicle. The vehicle was taken to paul murrey Ford Inc (located at 1105 E mulberry St, kaufman, tx 75142, (972) 962-2151) where it was diagnosed that an adjustment needed to be made to the exhaust system. The contact stated that the repair failed to remedy the failure. The vehicle was taken back to the dealer and the contact was referred to the manufacturer. The manufacturer was contacted and stated that the issue would be escalated. The contact stated that he had not heard back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 20,000.
The contact owns a 2017 Ford Explorer. While driving at unknown speeds, an exhaust odor entered the inside of the vehicle. The contact had to open the windows. There were no warning indicators illuminated. The contact called bill estes Ford (450 E northfield dr, brownsburg, in 46112, (866) 495-8611) and was informed to call another local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 14,000.
The contact owns a 2017 Ford Explorer. While driving 70 mph, the contact detected exhaust fumes inside the vehicle. The dealer (bill clough Ford Inc., 227 us-13, windsor, nc 27983, (252) 794-4176) confirmed the exhaust failure and repaired the vehicle, but the failure recurred. The dealer stated that they would investigate the failure the next time the vehicle was serviced. No further repairs were performed. The manufacturer had not been contacted. The failure mileage was 4,800.
The contact owns a 2017 Ford Explorer. While driving various speeds, exhaust fumes emitted into the cabin of the vehicle. The fumes caused the contact's children to become nauseous and vomit. The contact was concerned for the safety of his children. The contact called rod baker Ford at (877) 222-7336 (located at 16101 S Lincoln hwy, plainfield, il 60586) where an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 6,310.
- Romeoville, IL, USA
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The contact owns a 2017 Ford Explorer. While driving various high speeds or while the vehicle was idling, there was a rotten egg odor entering through the vents of the vehicle. The odor was present while the air conditioner was in use. The contact stated that the four occupants in the vehicle experienced breathing difficulty, light headaches, nausea, and blurred vision, which required medical attention. The vehicle was taken to grieco Ford (3000 S federal hwy, delray beach, fl 33483), but the cause of the failure was undetermined. The dealer stated that the odor failure was relevant to police vehicles and not non-police SUVS. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 9,000.
The contact owns a 2017 Ford Explorer. While the vehicle was stationary and while driving various high speeds, exhaust fumes entered into the cabin of the vehicle. When the heater and air conditioner were activated, the odor of exhaust fumes entered through the ventilation system. The contact suffered headaches from exposure to the fumes. Crain Ford in little rock, Arkansas, 72210 replaced a gasket and sealed the vehicle (exact repairs unknown), but the failure recurred. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue and provided the contact with case number: Cas-13337847. The failure mileage was approximately 9,000.
The contact owns a 2017 Ford Explorer. Ever since the contact purchased the vehicle and began driving it, she experienced nausea, vomiting, dizziness, blurred vision, and headaches intermittently. The contact required hospitalization for the symptoms, but received no diagnosis. The contact stated that the symptoms occurred when she was in the vehicle for an extended period of time. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. A dealer was not contacted. The approximate failure mileage was 300.
The contact owns a 2017 Ford Explorer. The contact stated that the carbon monoxide box alerted that there was carbon monoxide inside the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and advised the contact to take the vehicle to a local dealer. The failure mileage was 18,000. Updated 09/06/17
The contact owns a 2017 Ford Explorer. While operating the vehicle, the odor of exhaust fumes was present inside the cabin coming from the vents. The failure mainly occurred when the accelerator pedal was depressed. The vehicle was taken to the dealer (jordan Ford in san antonio, Texas) but the cause of the failure was not determined. The contact was concerned that carbon monoxide was present while operating the vehicle. The manufacturer was not notified. The failure mileage was 17,000.
Twice since purchasing my new Explorer I have gotten deathly ill while driving, had to pull over and be taken by ambulance to the emergency room. I'm 70 years old and had thought it was a medical issue. However, I have been poked and probed for every possible aliment and all have come back negative and am in great health. Even my heart tests were outstanding. I saw the Explorer stories on the news, looked up carbon monoxide poisoning and note those were the symptoms I had. In the incident last week I was feeling worse and worse as I drove and was just able to get off the road before I passed out, my vision had gone blank, I starting sweating with the air on, and I became extremely dizzy and disorientated. I spent two days in the hospital thinking I was dying because that's how I felt. I'm in excellent health, bike 20 miles day 2-4 days week, play league hockey, avid golfer that has competed at the national level, etc. This was not a 'illness', I'm convinced it was carbon monoxide posioning. Updated 11/06/2017 the consumer requested a status update. Updated 12/07/2017 the consumer stated that he passed out while driving the vehicle and required hospitilization.
A D V E R T I S E M E N T S
- Ocean Springs, MS, USA