This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
The low beam LED light has gone out which consists of replacing the whole headlight assembly. The dealership wants $2000 to replace this unit. Looking online at car forums this is a known issue on these explorers. Our explorer is from 2017 with only 31000 miles on it which means at most the headlight has been on for only 516 hours. LED lights should be lasting for 30000-40000 hours. This is a safety concern as driving without a low beam headlight is a concern to the person driving as well as any other person on the road. The vehicle issue has been confirmed and inspected by the dealer and there were no symptoms or messages of the problem prior to it occurring. Ford should be liable to repair the headlight in these instances as their product is a safety risk and malfunction on their end.
On May 20th 2020, I drove the car from my house to the grocery store, an approximate 7 miles drive. I parked the car on the parking lot, a few seconds after leaving the car white smoke started to come from under the hood, as the seconds passed the white smoke converted into a fire in the engine, 5 minutes later the car was lost due to fire.
The headlights are far too bright, even in daylight conditions.as an unintended consequence of an effort to increase the visibility of the vehicle, they are quite capable of momentarily blinding oncoming drivers.obviously, this effort to increase headlight intensity is overlooking the fact that it may be causing serious injury to other drivers.
- Clarkston, MI, USA
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On 09/15/16 we purchased a 2017 Ford Explorer limited from supreme Ford of slidell, la. Two weeks after having the SUV, we noticed the right tail light was not working at times. On 11/16/2016, we drove the vehicle back to the dealership to repair the light. When the sales manager drove the SUV to the service department the rear right taillight was working.. but when the service manager looked at the SUV, the light was working. But when we started back to denham springs, la, the right taillight started acting up again. I took several videos of the light randomly going off and on the trip back home with my iphone. I attached video of the light, I edited it to a smaller size and emailed back to the dealership. On 11/17/16 we received a reply from the service manager stating; thank you for taking the time to video and send it to us regarding the taillamp concern you are having with your 2017 Explorer, the next time the concern display itself consistently, a rental at our expense for a day to see if we can isolate the cause. [xxx] service manager supreme Ford slidell [xxx] [xxx] I replied to the dealership; [xxx], the new 2017 Ford Explorer limited still has a problem with the right tail light intermittently working about %50 of the time. I do not think there will be a time when the tail light will "consittantly" go out... this problem needs to be repaired asap before someone is killed in an automobile accident... the video clip I sent you is just a sampling of the tail light intermittently going out during our drive home to denham springs... I am concerned with driving the "lemon vehicle" and beleive that Ford needs to replace the "lemon vehicle" with a proper working new 2017 Ford Explorer limited, with a adaptive cruise control as the salesperson stated the vehicle had. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Austin, Tx 78748-2309, TX, USA