This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact called on behalf of her daughter who owns a 2018 Ford Explorer. The contact stated that after her daughter had placed her 8-month-old grandchild in a car seat in the second-row rear driver-€™s side seat, she heard a loud banging sound coming from the vehicle. The contact's daughter, was outside of the vehicle at the time the failure occurred and noticed that the center of the rear windshield had exploded, projecting shattered pieces of glass that reached her grandchild-€™s car seat. There was no injury sustained. The contact' daughter was able to drive the vehicle to her residence while her grandchild was transported by a family member. The dealer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, the rear hatch glass shattered without impact. The vehicle was taken to Safelite Auto Glass and repaired. The manufacturer was informed of the failure and informed the contact that the repair was not covered under the vehicle warranty. The failure mileage was approximately 50,000.
- Chaumont, NY, USA
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- Janesville, WI, USA