CarComplaints.com Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.
The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds the vehicle would not properly accelerate and sputter. The power train clutch had to be replaced. The vehicle was unsafe to drive due to a faulty transmisson. On several occasions the gear could could not be switch and message "service transmission" had displayed. The vehicle was taken to the local dealer heiser automotive group(1700 w. silver spring dr. Glendale wi) who diagnosed that the power train clutch was faulty and needed to be replaced. The vehicle was repaired and the failure was remedied. The manufacturer was notified of failure. The failure mileage was 16.
The issue I have is with communication from the manufacturer. Ford has complied with the law and sent me a hard copy letter in the mail. However, their online communication is not as good and is downright misleading. While logged into their website, you can access a recall portal and see if your vehicle has any open recalls. Currently, the information on this part of their website is false. As you can see from the first photo, the Ford website claims I have no open recalls. This information is not correct and is contradicted by Ford's own hard copy letter they mailed to me. In the second photo you can see that the NHTSA website also contradicts the Ford website. Considering that most people use online and digital services more frequently than physical mail, it is very importation this information is up-to-date. As I said before, Ford did comply with the law by sending me a letter in the mail. However, they failed to keep with the spirit of the law by not updating their website. This may be an attempt to purposefully mislead consumers into thinking there is nothing wrong with their vehicle. This type of incorrect information, whether done intentionally or incompetently, is dangerous to the public. Regulations should be modernized to require manufacturers to keep their digital and online information as up-to-date as their hard copy mailings. Thank you.
Vehicle purchased August 30, 2012. Two recalls for power shift six speed auto trans, clutch shudder. Taken in both times in accordance with warranty and recall instructions. In both instances vehicle was never fixed based on safety codes and instructions. Contacted Ford motor and dealership. In both instances compliance was refused. Last breakdown, Jan. 2020, regarding recall was denied due to claims that vehicle was not properly warranted. Took vehicle to dealer for recall issue again, and was told vehicle was not warranted for clutch and unsafe to operate. I believe the vehicle was never safe to drive! therefore, not only do I not have the funds to fix the original recall, but I do not have any vehicle or access to a vehicle. Recalls are not ever to be the responsibility of the consumer, especially when vehicle was not properly brought up to codes and standards in the first place. All attempts to negotiate a civil outcome have failed, and now Ford has completely locked me out of all access to any reps. And/or uppers authority supervisors, thus forcing me to file this complaint, which I hope resolves this issue and prevents me from obtaining legal representation. As a side note, if Ford or woltz and wind refuses to make this wrong, right - I will also be moving forward to the atty general as well as Consumer Affairs. I thought it was only fair to both parties (including yourself) to let you know all copies from this and any other decisions and/or correspondence will be copied and forwarded to said entities named. If that doesn't guarantee me a total resolve, I will then contact an attorney and file a civil suit-which on the commonwealth clearly states...I am also eligible to become part of the class action suit against Ford. I have until Feb.20, 2020 and I am involved in that also.
The contact owns a 2012 Ford Focus. The contact stated that while driving, the transmission was slipping out of gears, shaking and shorter. The check engine warning light illuminated. The vehicle was taken to el cajon Ford dealer, (1595 E main St, el cajon, ca 92021, (619) 312-4107) and was diagnosed that the dps 6 automatic transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 130,000.
The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle independently shifted out of drive. The engine warning light illuminated. The contact was able to coast to the side of the road powered off the engine. The vehicle was restarted but the failure recurred. The vehicle was towed to an independent mechanic and was diagnosed that the transmission control module failed and needed to be replaced. The vehicle was later towed to (parrish Ford dealer, (2900 river rd w, goochland, va 23063, (804) 556-4444) and was diagnosed that the diagnostic trouble code represented a failure with the clutch. The vehicle was not repaired. The contact stated that a software updated under customer satisfaction program 15B22-19N07 was completed. The contact stated that the transmission control module was not replaced after continue transmission failure as authorized by Ford dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 239,000.
- Towhatan, VA, USA
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The contact owns a 2012 Ford Focus. The contact stated while driving about 5 mph, the vehicle transmission failed to shift into gear. The contact also stated the vehicle also jerked. The vehicle was taken to jorgensen Ford sales (8333 Michigan ave, detroit, mi 48210 ). the dealer indicated the transmission failed. The dealer repaired the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was unknown.
When you go to pull out the car wants to jump an stall then U be going down the road some an the engine light will come on an the transmission dont want to go out of gear the way it should I have a 7 month old grand baby an it scares me to drive something thats so defective. Please respond to this. Had it check at fors an they still ant fixed
When first accelerating from 0 mph, the car will struggle to shift out of first gear. It constantly jumps and jerks between 10-20 mph. It feels like someone who is newly learning how to drive a stick shift is shifting the car. As an automatic, it should not be having these problems. This is the second time this has occurred with the car. The first time the computer had to be completely replaced.
The contact owns a 2012 Ford Focus. The contact stated that while driving at 25 mph, an abnormal grinding sound emitted from the vehicle. Additionally, while driving at 65 mph, the noise returned and a transmission overheating, please pull over warning light illuminated. The contact pulled the vehicle over and another warning light stated wait 5 minutes to allow the vehicle to cool, the contact was able to resume driving after 5 minutes. The vehicle was taken to anderson Ford of St. Joseph 2207 N belt hwy, St joseph, mo 64506 but was not repaired. The manufacturer was informed the failure and the contact was informed that the vehicle was not subjected to a recall. The failure mileage was 132,000.
While driving at approximately 50mph on a country road the vehicle suddenly became unresponsive and numerous warning lights illuminated. A transmission failure warning appeared and the car immediately stopped accelerating. The electric steering became inoperative and steered the vehicle into oncoming traffic. Avoidance and stopping on the side of the road required an estimated 60-80lbs of force to regain minimal steering and bring the car to a stop. Once stopped numerous electrical systems on the car including lights, wipers, and other electrical components began to activate and deactivate in a seemingly random fashion. This car is absolutely unsafe!
I have a field service action for my tcm to be repaired, I've never had problems with it so it was never fixed, my car recently rolled over 151,000 miles and started having problems with the tcm I talked to a dealer and they told me the field service action was only good for 150,000 miles. I think it's very odd timing since I just recently barely went over 150,000 miles, . my car has been stranded in a parking lot for 3 weeks now unable to start
I purchased a 2012 Ford Focus 11/2017 since then have had power train /transmission replaced 2 times larest in Sept. 2019. I am again experiencing the same types of symtoms leading to same. Called service where work was done in Sept. And told wait alittle longer for symtoms to show on the meter. But you can bring in you chose. I am scared to wait and last experience left me in an intersection vehicle wouldnt start and unable to get an ok to tow. Used someone else aaa to tow in. One week without a car no rentals avalilable due to high volume of Ford recalls stated at every Ford dealer in san diego. I could pay out of pocket but rental requirements and no credit card made it ineligible to do so. Ford okd a one day rental. No vehicles available I was told.
My vehicle is showing symptoms of a clutch issue that has been acknowledged by Ford. Dealer said this is exactly the issue but cant cover it under the warranty because its past 7 year. The car is under 100K miles so I feel this should still be addressed.
The contact owns a 2012 Ford Focus. The contact bought the vehicle brand new and the transmission clutch was replaced twice under warranty since it was purchased. During the most recent failure, the vehicle hesitated to move. Hagerstown Ford (1714 massey blvd, hagerstown, md 21740, (301) 733-3673) confirmed that the transmission clutch failed again for the third time in three years. For this failure, the contact stated that they would not cover the repair cost since the warranties were expired for both the vehicle and the parts. The manufacturer, after being informed of a class action lawsuit about the transmission failures, stated that nothing could be done and transferred the contact to NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was 135,000.
It is my understanding that Ford willingly and knowingly sold cars with faulty transmissions. After multiple complaints and a class action, Ford extended the warranties under 14M01 (7years/100,000 miles) and 14M02(10 years/ 150,000) miles. My car, along with multiple other complaints that can be found online, is experiencing same shuddering issues at low speeds that are covered under the 14M01 extended warranty. However, my car is at 110,000 miles and per Ford and dealer are not covered. The issues are clearly related to a design flaw from Ford, and not as a result of a vehicle milage/age. I am requesting that Ford extend the warranty to same as 14M02 as it is clearly a design flaw from the factory. The shaft seal leaks fluid in the clutch, and Ford has admitted this flaw, and it doesn't matter of this happened under 100,000 miles or over 100,000 miles, the issue lies with the design.
The contact owns a 2012 Ford Focus. While attempting to drive, the clutch slipped out of gear. There was no warning indicator illuminated. The contact took the vehicle to bob ferrando Ford Lincoln (8868 w ridge rd, girard, pa 16417), but it was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 82,000.
The contact owns a 2012 Ford Focus. While the contact's son was driving 60 mph, the vehicle began to shudder, seize, and the power train assist warning indicator illuminated. The contact's son managed to veer to the shoulder of the road. When the vehicle was turned off and restarted, it resumed normal operation. The vehicle was taken to asheville Ford Lincoln (611 brevard rd, asheville, nc 28806, (828) 276-1075) where it was diagnosed that the power control module needed to be replaced. The vehicle was repaired; however, the failure recurred multiple times. The contact referenced NHTSA campaign number: 13V523000 (power train). The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The failure mileage was approximately 65,000.
While making a turn the vehicle began to move then the engine revved up to 7000 RPM then slammed into gear the next shift did the same thing. I was almost hit by on coming traffic because the vehicle failed to move. After pulling over the vehicle had no reverse and could only be driven at very low speeds without feeling like it was going into neutral before shifting. The vehicle is now at the dealer who has stated it has a transmission concern. This is a serious safety issue!
The contact owns a 2012 Ford Focus. While driving approximately 30 mph, the check engine and transmission warning indicators illuminated and the vehicle lost power. The vehicle was taken to wyatt johnson Ford (646 thompson ln, nashville, tn 37204, (615) 244-3615) where it was diagnosed that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 192,758.
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- Milwalkee, WI, USA