Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.


really awful
Crashes / Fires:
14 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
76,866 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion steering problems

steering problem

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2010 Ford Fusion Owner Comments (Page 25 of 27)

« Read the previous 20 complaints

problem #51

Aug 082013


  • 105,000 miles


The contact owns a 2010 Ford Fusion. The contact stated that while traveling various speeds, the power steering warning light illuminated. The vehicle was taken to the dealer where it was found that the power steering control software was corrupt. The vehicle was repaired. The failure mileage was 105,000. The VIN was unavailable.

- Walnut Creek, CA, USA

problem #50

Aug 112013


  • 103,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that while reversing, the advanced trac and power steering warning lights illuminated. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 103,000.

- Blairsville, GA, USA

problem #49

Aug 082013


  • 46,000 miles
On my drive home from Chicago to Pontiac mi, I was just past halfway home when without any warning my car began beeping at me and displayed the following messages, service advancetrac, service power steering, service power steering now. Simultaneously I lost all power steering however, its not the same as losing power steering on a normal car or driving an older vehicle that was never normally equipped with power steering. The wheel became locked to the right and the car darted to the right taking me onto the shoulder of the expressway, I fought back pulling the wheel to the left as hard as I could. Suddenly I felt a popping sensation and the car darted to the left taking me from the right shoulder to the left lane. I again pulled the wheel in the opposite direction but the wheel felt locked, suddenly I felt that familiar popping feeling and the car darted off to the shoulder again. This same process was repeated until I could get the car stopped safely. Upon taking the car to the dealership I was informed that there was a short in the electric power steering and would need a new rack and pinion. I've never reported anything like this before but I felt it my civil duty since I'm certain a person of lesser strength, like my fiance' wouldn't have achieved the same outcome.

- White Lake, MI, USA

problem #48

Aug 022013


  • 88,000 miles


I was driving down the main highway in our town going around 45 mph when the car started beeping and an error message appeared on the dash saying that there was an error with the power assist. At that point, I attempted to move the steering wheel and verified that I had no power steering. I was able to finish driving home and left the car in the garage overnight. When we started the car the next day, the error message was gone and the steering wheel turned freely.

- Eau Claire, WI, USA

problem #47

Jul 122013


  • 65,000 miles
Power steering went out while driving. Took in to a Ford dealer for diagnostic test, and the steering gear had gone bad. Had to have it replaced.

- Harrodsburg, KY, USA

problem #46

Apr 222013


  • 30,000 miles
Will driving down interstate 64 in Kentucky I hit a rough expansion joint while crossing a bridge entering into West Virginia afterwards the dash warning lights lit up with traction control light on and also telling me to service power steering. I also noticed a loss of power and could not gain any pressing down on the accelerator pedal. I released the pedal and pressed down again and gained power but did not have any power steering. I exited at the fist exit and pulled into a fuel mart to check under the hood to see if I could find a problem to which I couldn't. then I had a friend who is a mechanic check it and he said Ford had a problem with power steering and it was a very costly repair but I could probably continue to drive it locally but with caution. My arms have increased in size due to the muscle needed to deal with the hard steering. Well the other day the steering went completely out upon inspecting it we found the tie rod end on the drivers side had came loose and was completely stripped of threads to which it attaches to the steering rod. We replaced it and also found the other side was loose to. We need help NHTSA this is a big safety problem and not just a local one, please order a recall! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Westwood, KY, USA

problem #45

Jul 012013


  • 27,000 miles


The vehicle is equipped with electric power-assisted steering (epas) that constantly fails while operating the vehicle at any speed. It is a safety concern due to the fact that when the power steering fails, it is hard to steer and control the vehicle. Several blogs are discussing this issue regarding the same type vehicle.

- New Castle, DE, USA

problem #44

Jul 012013


  • 27,000 miles
The vehicle is equipped with electric power-assisted steering (epas) that constantly fails while operating the vehicle at any speed. It is a safety concern due to the fact that when the power steering fails, it is hard to steer and control the vehicle. Several blogs are discussing this issue regarding the same type vehicle.

- New Castle, DE, USA

problem #43

Jun 262013

Fusion 4-cyl

  • 90,030 miles
I was driving on a residential street and got a flat tire. At the same time I received an error about the power steering and to service the advancetrac system. I thought everything was related to the flat tire. I got the tire replaced and the tire pressure error cleared but I still have no power steering. I´was told that the two issues were not related and that the power steering is completely separate. I see many many many complaints regarding this same problem with 2010-2011 Ford Fusion. There needs to be a recall asap. Nothing broke on my car and the fluids are fine so there is no reason for this error and for the power steering to stop working.

- Arlington, TX, USA

problem #42

Apr 162013

Fusion 4-cyl

  • 36,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that the power steering failed twice and they were unable to turn the steering wheel. When the failure occurred the service light illuminated on the instrument panel. The contact took the vehicle to the dealer who confirmed that they could not diagnose the failure. The contact stated that he decreased the speed of the vehicle whenever the failure occurred. The failure mileage was 36,000. The current mileage was 41,000.

- Wallbridge , OH, USA

problem #41

Jun 102013

Fusion 4-cyl

  • 71,000 miles


This is my second report on the power steering rack failure. This last rack (number 3) was also a salvage part. Lasted six weeks, installed on April 26th, 2013. Failure sequence is the same: Service advance track, service power steering, shutoff car, service power steering now, no power steering. Please fix this [xxx]. it is not safe or reliable. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Batavia, OH, USA

problem #40

May 212013

Fusion 6-cyl

  • miles
After having steering rack replaced at a cost of $2000, I had driven a total of around about 350-400, approx. 3 days after having gotten the car back and I got the same warning service power steering, service advancetrac. I parked the car immediately. As soon as it was turned back on, the power steering was gone completely. Had to have it towed back to the dealership. I then had to rent a car for another week while another steering rack was put in. The service manager at my dealership said that an engineer at Ford told him that it was a faulty component in the steering rack for this model car. (still no recall?) I got my car back after another week and drove for about 250 miles in a total of 4 days when the warning light came back on. I had to have it towed again. All in all, I have over 3000 invested in this repair. Have had my car towed 3 times in 3 weeks. I am scared to put my toddler in this car.

- Stoneville, NC, USA

problem #39

May 252013


  • 78,000 miles
This is the second time this has happened. We were driving on the freeway at about 65 mph with cruise control on but not set (icon was yellow and not green). We changed lanes and hit a rough place in the road, perhaps a slight pothole on the freeway. Suddenly the chime was heard and the message service advance trac, then service power steering now. The slide icon also appeared. We did not slow down and drove at least a half hour at highway speed. We stopped and parked the car at walmart. When the car was restarted, no power steering at all. My gentleman friend is a farmer. He drove the car home without the power steering, fought the steering for miles. We will take it in to the dealer to reset it. The first time this happened, I was driving around 75 mph with the cruise control activated but not set (yellow icon, not green). I maneuvered a broad turn on the freeway at speed, and the slide icon appeared. Then quickly the service power steering now message appeared. I continued driving for a mile, exited the freeway at my place of employment, and as I pulled into the parking slot, realized that the car was very difficult to steer. Later, when I restarted the car, no power steering. Had it towed, and the Ford dealer reset the computer. This was 4 months ago. I wonder if there is a connection between cruise control engagement and advancetrac. Can advancetrac be deactivated?? ## VIN failed ##

- Gillespie, IL, USA

problem #38

May 222013

Fusion 4-cyl

  • 58,300 miles
My wife driving a 2010 Ford Fusion with was driving down I 75 in detroit around 9:30 am to work, when all sudden the engine lost power. The maintenance light ( yellow wrench) started blinking rapidly. She could not accelerate even though is was pressing the accelerator pedal to ground. The engine started shuddering and shaking. My wife managed to steer the vehicle towards the exit on the highway. Drivers behind her started to brake as her vehicle started to slow down. She managed to take the next exit and pull in gas station where she shut the engine off. After about a 5 min she started the car. She did not find any problem. She went home and called me. At home I put a code reader on the car and found it had the error P2111. Investigating this further tells me it is due to fuel injection throttle body. I called the dealer huntington Ford in rochester hills, mi who wants me to bring the car for checkup with scanner ( costs about $96). Since the car has 58300 miles on it is no longer covered by factory warranty. I am concerned this is a serious safety defect and needs to be covered under warranty. I do see there a lot of people who have has this problem with 2010 Ford Fusion.

- Rochester Hills, MI, USA

problem #37

May 102013

Fusion 6-cyl

  • 75,000 miles
I was driving when the "service power steering" "service advancetrac" notice came on. I parked my car and when I cranked it back up an hour later, the car would not steer. I could not move the steering wheel at all. It had to be towed to dealership and upon diagnosis was told it is a bad module in the steering rack, thus having to replace the steering rack! all in with parts and labor $ 2076. Out of pocket expense..

- Stoneville, NC, USA

problem #36

Apr 132013

Fusion 4-cyl

  • 101,023 miles
I was driving and all of a sudden the power steering went out. Then I noticed it read " advanced trac needs service" and " service power steering now." I had no warning prior too this. It cost at least $100 just to take a look at it and Ford service department says it may cost between $200 to $1000 + dollars to fix it. I noticed several complaint about this and I'm a little concerned and upset that this doesn't have a recall by now.

- Detroit, MI, USA

problem #35

May 042013


  • 48,900 miles
The electric power steering assist on the vehicle failed. The car was very hard to steer and it happened twice in one day. I have read of the same problem all over the internet. Ford needs to fix this problem as I have read they are going to equip 90 percent of all vehicles with this type of power steering.

- Salisbury, NC, USA

problem #34

Apr 082013


  • 42,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that while driving approximately 45 mph, the power steering assist failed as the power steering warning light illuminated. The vehicle was taken to a private mechanic where it was diagnosed that the power steering rack needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 42,000. The VIN was not available.

- Lincoln, NE, USA

problem #33

Apr 182013

Fusion 4-cyl

  • 80,000 miles
I was driving around 25 mph straight in my 2010 Ford Fusion and heard a chime looked on dash and it read "advance trac needs service" also the lights for ABS, traction control and emergency brake were illuminated. The power steering stop working at this time. Car had no warning before steering went out. Please fix this problem I see it is very common for 2010-2012 Ford Fusion. Car is at dealership now, they reset the system and it's now working but they want me to buy a new steering rack which is $1100 plus labor but cannot guarantee that is the problem. However, even though they have no idea what exactly is causing the problem and resetting the system fixes it, they guarantee that the problem will happen again if I don't replace the steering rack.

- Roseville, MI, USA

problem #32

Apr 122013


  • 62,500 miles
Electric power steering failed while my wife was driving at 45 mph. Car could not be manuvered without extreme difficulty. All indications led to a failed electric power steering rack. Had it replaced with a part from a salvaged vehicle with light side damage and 25,000 miles. Worked fine for 3 days, failed again at 50 mph. Too difficult and not safe to drive, will be towed to dealer. Need Ford to owe up on this safety issue.

- Batavia, OH, USA

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