CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
8 / 4
Injuries / Deaths:
7 / 2
Average Mileage:
46,666 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ford Fusion. While driving 55 mph, the contact noticed a failure of the driver side indicator bulb. The contact stopped to check and noticed that the rear driver side indicator bulb was burned and fused to the electrical socket. The contact was able to change the bulb; however, the failure recurred. The contact notified the dealer of the failure. The vehicle was not repaired. The failure mileage was 58,463. Updated 8/6/15
When the wipers are on intermittent they start running at full speed and do not stop until you turn it off. They replaced the wiper switch and it is still doing the same thing.
Interior door handle broke. I was just opening my door to get out and it just quit opening and not engaging. I have to roll my window down to open my door to get out of the car every-time. I heard that this was part of a recall but when I call the Ford dealer here in town they said that there is no recall on this problem but I did here that there was a recall on this problem and on this model car on the news recently. The dealer at patchetts Ford in turlock, ca said I needed a recall number. Please if I can get some help with this issue.
Power steering failed. After taking to dealership was quoted $1885 to repair. Reviewing online showed a class action lawsuit for the same problems. Also showed that there is a open investigation into this matter. Needs to be noted that this is another complaint for the same issues that are being investigated and for the litigation that is under way. Ford needs to make it right for the consumer.
Driving one day had just took off so wasn't going that fast an was approaching a turn and found out that I had to hold the steering wheel real tight because I could not turn the car.tried to get my car fixed as a matter of fact I did take it to a Ford dealership and got charged for something that I thought was going to take care of the problem but didn't the problem came back. My car is still saying get power steering rack advance trac serviced. Tried 3 times to fix but nothing seems to work, I need your help !
- Allen Park, MI, USA
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Received a fault message of "power steering assist fault", several times over a 2 week period. Turning the engine off then on again reset it. On Monday 2/23/2015 received the same message but could not get the steering to work by turning vehicle on and off again. Took it to a certified Ford mechanic who is currently replacing the entire steering component for $2167.
Power steering on my Ford Fusion 2012 failed - I was on a highway off ramp and almost got into a crash as a result. I have contacted Ford several times about the issue, they seem not to care. Please help and look in to this before I actually get into a crash as a result of the powertrac steering failing. I have seen from online reports that many other people have this problem. This is now the sixth time this happened.
I was driving on a highway traveling around 65 mph when suddenly a warning light came on saying "power steering assist fault" and the steering wheel became hard turn. I managed to get out of the highway and drove home on streets with very difficult and hard to steer. I since contacted Ford dealer for probably there has been a recall on the problem, but they stated there is not and since my car is no longer under warranty I need to paid for repairs. I believe this issue should be consider for a recall, since the problem happened while I was driving and I easily could had been involved in automobile accident.
The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 20 mph, the vehicle stalled after the wrench engine indicator illuminated. The failure recurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Was in the car at stop light. When I went to step on the gas the warning lights came on and car had no power steering. Car was very hard to steer and could have caused an accident. Got to a parking garage and managed to park and turned off the car. Restarted it and power steering came back on. It happened again about a week later in my driveway as I went to leave. Turned car off and it came back on again. Took car to Ford dealer where they said they had to replace the whole power steering assembly to the tune of $1800 on basically a 1 year old car! sent a complaint to Ford where they blew me off and dealer said there was nothing he could do. This is hazardous and should be recalled.
According to the driver, the vehicle was put into reverse backing out of a parking spot, then when the car was put into drive the vehicle would not stop gaining high speeds up to 50mph. The engine rpms were high and the car was "out of control" as the driver had their foot pressed on the brake. The Fusion struck a few parked cars and eventually hit a vehicle head on coming the opposite way in a parking lot. There was one fatality as a result of the crash and other minor injuries from the victims. According to Ford a notice was sent out in January of 2014, field service action number: 13N03, which they offered an extended warranty for the defective part but never explicitly stated a throttle body could stay open causing the vehicle to surge or runaway causing a fatal accident. See also 10649298.
According to the driver, the vehicle was put into reverse backing out of a parking spot, then when the car was put into drive the vehicle would not stop gaining high speeds up to 50mph. The engine rpms were high and the car was "out of control" as the driver had their foot pressed on the brake. The Fusion struck a few parked cars and eventually hit a vehicle head on coming the opposite way in a parking lot. There was one fatality as a result of the crash and other minor injuries from the victims. According to Ford a notice was sent out in January of 2014, field service action number: 13N03, which they offered an extended warranty for the defective part but never explicitly stated a throttle body could stay open causing the vehicle to surge or runaway causing a fatal accident. See also 10649303.
On 10/5/2013, I had to call roadside rescue to jump start car. I took vehicle to advance auto on 10/6/2013 to test battery. The printout results found, indicator light was yellow, cold cranking amps 500 on battery, temperature was to high at 124degrees. On 10/7/2013, call roadside rescue to jumpstart vehicle. I let the vehicle idle for a bit, hoping to recharge the battery back to full function. On 10/8/2013 called roadside rescue to jumpstart vehicle for the 3rd time and then drove to Ford dealership. With great hesitation, Ford replaced the battery. I had to tell the technician to look at the battery's yellow light.
When first starting the car after it has been parked for a while with turning the ignition on with the key. The steering wheel feels like it is locked in position and can not be turned in any direction. This usually lasts for less than a minute or two, then the power steering return as normal. This has happened several times now in the past 2 months and appears to be increasing in frequency. The Ford dealership at first replaced the passenger side lower arm and charged $637. After returning less than a week later to complain that the same exact problem was still happening. The dealership did a diagnostic check and said it was now the gear assembly which would cost $1,713.18 with parts, labor and tax.
I was driving downhill at a steady 60 mph with no turns and got a error message on the dashboard to "service power steering now" and "service advancetrac now". the tow was covered under roadside assistance, however the estimate for this fix has not yet been received. For a brand new vehicle purchased with 0 miles, this sort of problem has been common among other vehicles and deserves a recall. Had I not known what to do given the situation, there could have been a very bad accident.
Vehicle's power steering assist fails at random while driving. At this point, it becomes very hard to turn the steering. The problem temporarily resolves if the engine is stopped and restarted again. This poses a serious safety issue while driving on highways or making sharp turns. Although this issue has occurred at least 6times at random occurrences in the past 2 months, on Sep 7 2014, when the issue occurred again while driving on a highway, restarting the engine did not resolve the issue. The vehicle was purchased as new in Nov 2011 and approx.47000 miles on it. No engine issues or service engine light were present at the time of the problem.
I am the owner of a 2012 Ford Fusion and just this past Friday, my teenage son was driving the car to college and all of a sudden it stopped on him in the middle of the road (busy intersection). He was able to turn it back on and make it to a parking lot on campus. When trying to back out of the parking lot, the steering wheel would not budge and the indicator lights came on for service advance trac and service power steering. Needless to say, he was stranded as I was 5 hours away. I immediately contacted the dealership I brought the car from and they verified that I had purchased an extended warranty for my vehicle. One would be delighted to hear that, only that I am still waiting on the insurance company to say that they will pay out on the electrical issue that has nothing to do with normal wear and tear maintenance. We all know how much of a hassle it can be dealing with insurance companies. Nevertheless, I had my car towed by my personal insurance company to the nearest dealership (by the way it??S closed on weekends) so I had to let it sit in the parking lot for 2 days. I got a call from the dealership today, that the epas electronic steering gear is bad and needs to be replaced. Imagine me hearing that the bill is $1800+ dollars. I am waiting to hear the final verdict on payout from the insurance company and will update as it becomes available. I am blessed that my son is alive and well and that he did not get into an accident, but who knows what will happen the next time this part goes out unexpectedly ! praise god.
Left for work this morning and first time I used my right turn signal, the signal made that fast clicking sound indicating the vehicle had a bulb that needed to be changed. After work I stopped by autozone to buy a replacement bulb. I removed the socket from the lens, and noticed that the bulb is melted into the socket. The bulb cannot be removed from the socket. I then checked the drivers side rear tail light bulb, and that bulb is also melted into the socket. I took my car to art hill Ford dealership (where I purchased the car), and was told that this would not be covered on my warranty. I was told I needed to make an appointment to have a technician look at it. I asked to have a technician please look at it now because I was concerned about the vehicle safety. The service rep said that could not happen because the technicians would have to be paid $56 just to look. I was shocked, disappointed, and worried. I made the appt. I only have approx 38500 miles on my vehicle. This should be covered under warranty or recall.
A D V E R T I S E M E N T S
- Minot, ND, USA