Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
27 / 1
Injuries / Deaths:
9 / 1
Average Mileage:
63,793 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 1 of 38)

problem #757

Apr 012019


  • 89,000 miles


While driving down the highway last night an alarm went off on my dash reading: "service power steering now" seconds later a second warning dinged explaining to "service advance trac". as well a picture lit up on the dash representing "advancetrac" service. My car started to veer right while I was holding the steering wheel. I tried straightening back to avoid hitting the cars next to me but the steering wheel was way off track, not aligned with my tires. This has never happened before so I am very concerned. Once I was able to get home safely I looked up the issue & theres a recall for some of my exact car models. I checked my tires, reset my battery turned the wheel but no change and my car is still in good condition. The air bag sign is on now & has not went off. I have had another recall failure in the past that started while driving in the middle of traffic. I just hope I dont die during the next system failure.

- Miami, FL, USA

problem #756

Mar 302019


  • 104,000 miles
I was driving my 2012 Ford Fusion to work one day when suddenly I got an alert reading "service power steering now" and was no longer able to use my power steering which made turning extremely difficult. I was on a highway and had to pull over and park in the closest fuel station.

- Dover, DE, USA

problem #755

Nov 142018


  • miles
I was driving to work when a light popped up saying "service steering". it was fine until I turned off the car and then started it later, when it wouldn't turn without excessive force.

- Durham, NC, USA

problem #754

Mar 302019


  • 5 miles


I was driving 25 mph and the steering wheel got hard to turn now is too hard to turned

- Lynn, MA, USA

problem #753

Mar 262019


  • miles
The steering wheel is hard to drive and "steering power system" on dashboard.

- Lynn, MA, USA

problem #752

Mar 022019


  • 90,000 miles
I took the car to the dealership because suddenly the power steering went out when I had a flat tire. They sent me an estimate and I did not agree to a $135 diagnostic fee when there was a recall on this specifically. I took the car back, they kept my wheel and stated that they did the recall work on both the airbag and the steering, but neither was performed. Now I'm left without a wheel and still riding on a do nut and still no power steering. This is coggin Ford, atlantic blvd jax,

- Jacksonville, FL, USA

problem #751

Mar 232019


  • 70,000 miles


The contact owns a 2012 Ford Fusion. While attempting to drive out of the parking lot, the power steering failed and caused the steering wheel to seize. The vehicle was towed to all american Ford in paramus (375 NJ-17, paramus, NJ 07652) where it was diagnosed that the steering column needed to be replaced. The Ford manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 15V340000 (steering). The vehicle was not repaired. The approximate failure mileage was 70,000.

- Ridgewood, NJ, USA

problem #750

Mar 222019


  • 130,000 miles
Driving when all of a sudden I could not steer my car. Power steering assist fault message.

- Wareham, MA, USA

problem #749

Mar 162019


  • 90,000 miles
The contact owns a 2012 Ford Fusion. While driving 25 mph, the service power steering warning indicator illuminated and the steering seized. The vehicle was taken to paul miller Ford (located at 975 E new circle rd, lexington, ky 40505, (888) 776-0844) where it was diagnosed that the power steering gear and steering rack needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Winchester, KY, USA

problem #748

Mar 112019


  • 131,070 miles
On March 11, 2019 as I was driving on the highway, the steering wheel locked up and with all my strength was barely able to navigate my 2012 Ford Fusion safely to my home. During this incident I had the 'service power steering now┐ indication on the ipc (instrument panel cluster) as well and an advantrac (Ford's traction control system) light. The following day I called and asked the Ford service advisor if there had been a recall in the past for power steering issues on this model. He said no but for me to take the car in for a diagnostic check. I had my car towed to corwin Ford on March 12 for a check-up. On such date I get a call from corwin Ford noting they would need to replace epas and front suspension front and rear lower control arms for $3,420. And once again, the service advisor stated that there had never been a recall for this issue. I can┐T afford to fix this issue and will be having my car towed back to my house tomorrow. I paid Ford $144 today for the service check.

- Pasco, WA, USA

problem #747

Mar 012019


  • 68,000 miles


The contact owns a 2012 Ford Fusion. The contact stated that the power steering was faulty. The steering wheel seized and would not move. When the contact's son brought the vehicle home from college, the steering wheel was fine. When the contact attempted to drive the vehicle, the steering wheel seized again. The vehicle was included in NHTSA campaign number: 19V001000 (air bags). Also, the power steering warning indicator was illuminated. The vehicle was taken to gillie hyde Ford (610 happy valley rd, glasgow, ky 42141) where the mechanics only repaired the air bag and were waiting for the contact to give permission to service the steering wheel. The dealer stated that the vehicle was not included in any steering recalls. The contact was holding off on the steering repair until a recall was issued; however, the dealer stated that the vehicle was out of warranty. The power steering was not repaired. The manufacturer was not made aware of the failures. The failure mileage was 68,000.

- Glassco, KY, USA

problem #746

Mar 042019


  • 90,000 miles
Vehicle was stationary when power steering went out and advance trac. Dealership fails to acknowledge why they advise a new power steering rack and new control arms. Was told control arms are seizing up putting too much stress on the power steering and shortening it out. Why not perform the recall work first to see if it fixes it rather than propose almost $4,000 worth of repairs? the recall I'm referring to is 15V340 and 15S18

- Jacksonville, FL, USA

problem #745

Mar 062019


  • 34,661 miles
Power steering went out following a flat tire.

- Springfield, IL, USA

problem #744

Feb 252019


  • 113,750 miles
A couple weeks ago I started my vehiche to leave work. When tryng to steer the car, I noticed it very difficult to turn. I noticed then on the dash board a power steering assist fault. I was able to drive car home and left it parked until some investigation online to as what the problem was. I pulled up a report from Ford Motor Co. That ther was a safety recall 15S18 for certain models and model years. Ford Fusion 2011-2012 was on the list with build dates Sept. 7, 2010-Feb. 28, 2012. I called the Ford customer service number 1-866-436-7332 to confirm there was a safety recall for the power steering as well as the passahger airbag module. The gentelman told me after I gave him my VIN number that the two safety recalls were within my VIN number. I then proceeded to schedule maintenance on both safety defects on my car set for 3/8/19. Later in the day, the service dept. Notified me that the steering failure was not under the recall because of the build date of the vehichle. I called Ford back on 3/12/19 for another verification of the effect that the power steering was not covered under recall, even though car year and mileage was within extended coverage of a safety recall. They told me again that the steering failure was not under recall due to build date and there was nothing else they could do. They recommended I contact to report this issue. Due to the fact that the power steering failure was a safety recall in previous 2011-2012 Ford Fusion does not help explain that a same safety failure would not be included in other mfg. Date vehicles with a seperate date.

- Cookeville, TN, USA

problem #743

Mar 022019


  • 90,000 miles
The low tire pressure light came on inside the dash as I was pulling into my driveway. So I drove about.01mile to get air. After I put air in the tire, started the car and immediately got a warning that power steering needed servicing. Then got another warning that advance track needed servicing. All happened at the same time and the power steering was completely gone out. The dealership quoted me $1809 to fix the steering rack. The service dept said the gear inside the power steering rack has gone bad and the control arms it sits on has worn out the gear therefore needing front lower control arms costing $1213.23

- Jacksonville, FL, USA

problem #742

Aug 022018


  • 78,000 miles
The electric steering unit failed as described in a recall for other Ford Fusion vehicles, but mine specifically was not covered under recall.

- Tuscaloosa, AL, USA

problem #741

Feb 222019


  • 74,736 miles
I was driving the vehicle on a city street when the break ABS light came on. Took it to the Ford dealership and they informed me that the hydraulic control and the electric control where in need of repair at a total of $2749. This is a weird issue that seems like it should be recalled. The car was working perfectly and I have gotten all the tune ups and kept the car up.

- Naples, FL, USA

problem #740

Apr 012017


  • 65,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that the electric power steering was malfunctioning. The failure occurred twice. After the first failure, kerry Ford (155 w kemper rd, cincinnati, oh 45246, (513) 671-6400) reprogrammed-the electric power steering, but the failure recurred. After the second failure, an unknown dealer stated that the first dealer might not have repaired the failure correctly. The manufacturer stated that there was no recall and refereed the contact to NHTSA. The vehicle was not repaired. The failure mileage was 65,000.

- Cincinatti, OH, USA

problem #739

Feb 272019


  • 67,000 miles
Vehicle was in motion turning into driveway when the power steering assist fault code come on dash. Turned vehicle off did it again. Restarted second time and code went off. Was previously fixed under recall in 2015

- Tolono, IL, USA

problem #738

Feb 152019


  • 112,000 miles
The contact owns a 2012 Ford Fusion. While driving, the power steering and advancetrac warning indicators illuminated. The power steering seized, but the contact was able to safely pull the vehicle over to the side of the road. The vehicle was towed back to the contact's house. Koons Ford silver spring (3111 automobile blvd #1, silver spring, md 20904, (855) 458-6764) stated that there was no recall on the vehicle. The manufacturer had not been contacted. The vehicle was not diagnosed or repaired. The failure mileage was 112,000.

- Washington, DC, USA

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