Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.

The Electronic Power Assist Steering (EPAS) is a mess. It fails at an alarming rate. Don’t believe us? Take a look at NHTSA’s data on the subject.

And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.


really awful
Crashes / Fires:
27 / 1
Injuries / Deaths:
9 / 1
Average Mileage:
63,793 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Fusion steering problems

steering problem

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2012 Ford Fusion Owner Comments (Page 2 of 38)

« Read the previous 20 complaints

problem #737

Feb 012019


  • 79,000 miles


On multiple occasions I go out to start my car in the mornings & I see a warning on my dashboard stating powersteering fault. When I attempted to back out of my driveway I am unable to to turn the steering wheel. I pull back into the driveway so that im not blocking the road. I cut the car off wait a minute and restart and it starts working again. I saw that there's a recall for the powersteering. I contacted the local dealership setup an appointment. Took the car in & told me they could not fix it because it didn't show the code during the diagnostic. They then told me that next time it happened to not shut off the car and bring it in or take a picture. I don't know how I can bring it if I can't drive it and a tow truck isn't going to put a running car on the back of their truck. I don't understand if I come to you with a problem that falls into a recall why not just go ahead & replace it? I don't want to be in the car with my kids driving and this happens & I crash. Lord forbids if anything happens to any of us nor anyone else when this happens.

- Rand, WV, USA

problem #736

Feb 142019


  • miles
I have a 2012 Ford Fusion electric power steering went out on me while driving it on 2-14-2019 on the 99 freeway in sacramento ca had to have it tow went got on computer because its a safety problem and there was a recall on the car call Ford and they said there no recall for that car only air bags I need to no what I can do me and my kids could have crash

- Sacramento, CA, USA

problem #735

Feb 102019


  • 130,000 miles
My 2012 Ford Fusion V6 3.5 has a steering problem, started the car pu it in gear and started to drive and had a hard time steering. The dash had a flashing message service power steering and senatrac needs serviced Ford doesn't have this under the recall because of the motor, hows is this possible if you have a steering part that has a defect doesn't mean the motor or date it was manufatcured has any thing to do with faulty design Ford and the goverment need's to step up and address the issue, it could of happened while driving and caused an accident or even a fatality if not addressed, just because of no injuries or fatalities doesn't mean it can't happen. I seen alot of complaints to this problem why can't a person have a safe vehicle let's get the issue fixed!!!!!!

- Pickrell, NE, USA

problem #734

Feb 112019


  • 63,650 miles


I was driving to school and suddenly got a message on the dashboard that read 'service power steering now. I looked it up to find out that it is a very common problem in a lot of Ford Fusion. Mine is a 2012 with 63K miles and very well taken care of. I would like and hope for there to be a recall on this so I can get it fixed instead of paying Ford all that money.

- Indianapolis, IN, USA

problem #733

Feb 102019


  • 160,000 miles
I found out after my steering randomly stopped working that there was a safety recall. I've had the car for about 3 years now and Ford is refusing to fix it. They said since it is over 150K miles that they dont have to. They never even notified me about the recall or it would have been fixed already. The car was being driven the the power steering shut off. Now I cant drive the car at all and shouldnt have to pay to fix it. I called customer service and the dealership wouldnt help me.

- Taunton, MA, USA

problem #732

Jan 152019


  • 127,500 miles
The power steering went out while I was driving I see there was a recall back in 2015. I have only had the car the car a year. Can I take it to a Ford dealer and have this and my air bag recall fixed free of charge?

- Fair Bluff, NC, USA

problem #731

Jan 062019


  • 3 miles


While driving my children to school, and already getting close to the drop off location (inside the school and where children already walking throughout the parking lot) the steering wheel locked up making it impossible to steer while my car was in motion. Luckily I was just traveling at about 5mph, and there was nobody inform of my at the time and I did not run over any one. When this happened, a message came on the dashboard that read something about steering failure. I had to drive up to a safe location where I left my vehicle parked and had to call someone to pick me up. This is my wife's car but on this day I took my kids to school. Had it been her driving or if I or her were traveling at a higher speed I fear there would have been a very different outcome.

- Laredo, TX, USA

problem #730

Oct 232018


  • miles
During driving my Fusion the dahbord started showing the electric power assist system and the car became hard to turn like I had no power steering.I took it to Ford and was told it was a recall on my car but I had missed the recall date for it to be repaired and that Ford was not obligate to repair it that it was my problem.called were I got the car from they told me it was repaired because you can't sell a car with a recall.icalled Ford and got my call passed around and still no good answer to why my car is still not under recall because it was not fixed properly because there's no respond why the next buyer should be stuck with the same problem.shame on Ford.

- Indian Head, MD, USA

problem #729

Feb 072019


  • 100,000 miles
Loss of power steering, service power steering now, warning on dash. Code reads steering column angle sensor, failure occured while in motion, inner city traffic

- West Point, IA, USA

problem #728

Feb 062019


  • 131,792 miles
The contact owns a 2012 Ford Fusion. While driving various speeds, the steering wheel seized, and the power steering and stabilitrak warning indicators illuminated. The vehicle was able to coast to the side of the road and the engine was powered off. The vehicle was restarted, but the failure recurred. The vehicle was driven to the contact's residence without power steering ability. The contact called sunkland Ford at (760) 241-7751 (located at 15330 palmdale rd, victorville, ca 92392) and an appointment was scheduled. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 131,792.

- Oak Hills, CA, USA

problem #727

Jan 312019


  • miles


The contact owns a 2012 Ford Fusion. While driving approximately 10 mph and attempting to turn left, the steering lost power without warning and the service power steering indicator illuminated. The manufacturer was made aware of the failure and stated that there was a recall regarding the air bags. The NHTSA campaign number was not available. The contact was informed to call the dealer and that both the steering and air bag would be repaired for free. The vehicle was taken to five star Ford stone mountain (678-384-4242, located at 3800 us-78, snellville, ga 30039) where the contact was informed that the steering would not be covered. The contact called the manufacturer back and was informed that the representative who stated that both parts would be covered made a mistake; therefore, the steering would not be covered. The vehicle was not repaired. The failure mileage was not provided.

- Snellville, GA, USA

problem #726

Jan 212019


  • 136,684 miles
The contact owns a 2012 Ford Fusion. Upon starting the vehicle, the steering wheel was difficult to turn and the ABS indicator illuminated. Additionally, the "service power steering now" message was displayed. The vehicle was taken to metro Ford (6455 S western ave, Chicago, il 60636, (866) 920-4068) where it was diagnosed that the steering needed to be repaired. The vehicle was repaired per NHTSA campaign number: 15V340000 (steering). After leaving the dealer, the power steering fault and ABS track indicators illuminated. The dealer diagnosed that the tie rod and driver's side control arm needed to be repaired; however, they declined to repair the vehicle. The manufacturer was not contacted. The failure mileage was 136,684. The VIN was not available.

- Chicago, IL, USA

problem #725

Feb 042019


  • 85,000 miles
The contact owns a 2012 Ford Fusion. The contact stated that the power steering was faulty. The contact had to turn the engine off, wait a few minutes, and restart the engine to reboot the power steering. The failure made turning the steering wheel difficult and excessive strength had to be used. The "power assist fault" message appeared on the instrument panel. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact of NHTSA campaign number: 15V340000 (air bags). The failure mileage was 85,000.

- Playadelrey, CA, USA

problem #724

Feb 052019


  • 118,627 miles
Power steering warning light on dash came flashed and stayed on, vehicle very hard to steer

- Greensboro, NC, USA

problem #723

Jan 232019


  • 108,000 miles
The contact owns a 2012 Ford Fusion. While shifting the vehicle into gear, the steering wheel seized. The contact placed the vehicle into reverse and could not turn the steering wheel once it was backed out into the street. A message stating "steering assist fault service required" appeared on the instrument panel. The dealer was not contacted, but the contact planned to make an appointment with rochester Ford (4900 us-52, rochester, mn 55901, (507) 288-7564). The manufacturer was not notified. The failure mileage was 108,000.

- Rochester, NY, USA

problem #722

Jan 282019


  • 5 miles
4 times in the past month, my vehicle has experienced a loss of power steering assist while in motion which causes the steering wheel to lock and I am unable to turn. While this is happening, the car beeps and a light comes on the dashboard that says something like steering wheel assist failure or power steering assist. This has occured 4 times and is very dangerous as I am unable to turn the wheel to turn the vechiel to the side of the road for safety. The car is in motion all while the steering wheel shuts down. This will end up causing an accident one day. I have reviewed my VIN and I do not see an active recall for this, however when inputing my car information, it shows that there was a recall for the same issue for cars: 2012 Ford Fusion and I believe my car should have been part of this recall. All 4 times that it has happened, the car was in motion, in a city street while turning the wheel to make a turn. Although I do not have a picture to show at the moment, next time it happens I will have one should you contact me and need an image of what is occuring.

- Santa Ana, CA, USA

problem #721

Jan 302019


  • 5 miles
My vechicle is in motion and then all of a sudden the steering wheel locks, the car makes noises and I get an error on my dashboard that says steering wheel assist or power steering assit. While this is hapening, I am unable to move the steering wheel. It is locked. Very dangerous as I am driving and one day can cause an accident due to this malfunction. This has happened 4 times within the month.

- Santa Ana, CA, USA

problem #720

Jan 012019


  • 75,000 miles
The contact owns a 2012 Ford Fusion. While driving approximately 40 mph, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. Town and country Ford (6015 preston hwy, louisville, ky) was notified of the failure. The manufacturer was not notified. The failure mileage was 75,000.

- Louisville, KY, USA

problem #719

Jul 232018


  • 132,000 miles
The contact owns a 2012 Ford Fusion. While pulling out of the driveway, the steering lost power and the steering assist warning indicator illuminated. The contact called mid bay Ford Lincoln at 831-288-6294 (located at 550 auto center dr, watsonville, ca 95076) and a diagnostic test was recommended. The manufacturer was made aware of the failure and stated that there was no recall. The contact was referred to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 132,000.

- Watsonville, CA, USA

problem #718

Jan 172019


  • 168,000 miles
I come to you with great concern about a situation that recently happened to me with my 2012 Ford Fusion. On January 17, 2019, I was driving 60 miles per hour down the road with my daughter. While I am driving with no notice, my power steering completely went out. I was unable to move my steering wheel; the safety of this issue was extreme, and I feel that because this was a recall my experience should be under the safety of the customer and the reliability of the Ford industry and the recall would have been granted with no concerns. I purchase this vehicle brand new as a 2012 Ford Fusion sel, I've been the only owner to this car and I because I must commute to work my miles have been higher than average 2012 cars. Two years ago I brought my car into the Ford dealership for maintenance that needs to be completed and I asked about the recall of the power steering and they said, "don't bring it in until there's a problem" since I feel Ford has never geared me the wrong direction I literally took their word seriously and I didn't do anything about. Two years later I now have a serious problem not only was the safety of me and my child at the forefront the problem now the financially it's becoming a barrier to my life. When I called last week, even the Ford dealership agreed that you wouldn't have fixed the power steering unless there was a problem. When I call up to Ford dealership asking about this recall and them telling me that I am over the mileage of the recall/warranty and they will not cover even a dime of this recall gives me great concern. I called NHTSA vehicle safety hotline and they assured me that there was no mileage restriction on this recall and it was just a tenure range that needed to be completed. I'm asking you to review and I'm requesting that I received the $1800 reimbursement check back.

- Minneapolis, MN, USA

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