Note: Mileage on vehicle approximately 106,000 miles. Car regularly serviced and well maintained. Went to the store in the vehicle. Upon getting back in the vehicle it did not want to turn on. After a while the vehicle did turn on and as I was putting the vehicle in reverse while in the parking lot, and a bunch of error malfunction messages/codes appeared on the dash upon driving. The steering wheel became hard to/ would not turn upon driving. I was able to move the vehicle out of harms way. This is a major safety issue and could quite possibly harm/kill lives. This vehicle has has no service issues and I had no warning.

- Katy, TX, USA

The contact owns a 2012 Ford Fusion. While driving approximately 70 mph, the steering wheel seized without warning. The contact restarted the vehicle, but there was no power steering ability. The vehicle was not repaired. The contact called plaza Ford (1701 belair rd, bel air, md 21014, (410) 838-3100) and was informed that the vehicle was previously repaired in 2015 per NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.

- Abingdon, MD, USA

Power steering makes a scraping noise when you turn the steering wheel. Sometimes it gets harder to turn and there are noises associated with it. It has happened to me while stationary and while driving when turning. I am afraid that power steering will fail on that car leaving me on the side of the road or even put me at risk for an accident.

- Philadelphia, PA, USA

Hit a deer and the air bag did not deploy. Moving at 45 mph sometimes on start up steering assist doesn't come on - parked today (05.29.19) advancetrac light came on and the car is making growling type noises.- driving parking lots and streets

- Cumming, GA, USA

The "service advancetrac" and "service power steering" warnings showed up while driving down the interstate but was able to maintain control. After turning off the car and turning it back on, the power steering warning changed to "service power steering now" and there was total loss of steering control. The car was taken to a Ford dealer and serviced under the recall 15V340000. Two weeks later, while driving down the same interstate highway, the two service warnings showed up again. Like the first time, after turning the car off and on, there was total loss of steering control. The car was taken back to the dealer for servicing but this time the car's computer apparently produced codes outside of the realm of the recall while still affecting the same system. The repair cost for the second visit was about $1,500. Car mileage is only 95000.

- Egg Harbor Township, NJ, USA

When I started my 2012 Ford Fusion as normal, the power steering didn't work and the warning lights "service advancetrac" and "service power steering now" appeared on my dash board. I have had the recall work done previously but apparently the problem was not properly addressed as I have the same issue occurring. Is there any recourse for owners of this vehicle other than paying ridiculous money to repair it myself, even though this is clearly a manufacturing error"!"

- Newark, NY, USA

The power steering assist error message displayed upon starting my car. The next day the service advancetrac error message also appeared. I did not have any prior issues with the power steering. The Ford dealership stated that my particular car was nor under recall, since I have a 3.5L motor. The advises me that a new epas gear was needed and the repair was estimated to be about $2000.

- Cantonment, FL, USA

As I was driving home from work my steering wheel became extremely hard to turn causing me to barely miss running into the back of a 18 wheeler. Luckily I wasn't far from my daughters house. I made it there but could not park. Car had to be pushed straight back into a spot. Now the steering wheel is completely locked. Car will start will move straight forward or back. Can not turn the wheel at all

- Houston, TX, USA

I was driving as normal, went to pick up my siblings to go see our dad. A couple minutes after driving from getting my siblings, my car message center said service power steering and service advancetrac. I was able to make it to my destination without any steering problems. I turned my car off when I got to my dad's and when I turned it back on to leave the steering wheel was locked and my message center said to service power steering now and service advancetrac. 3 days later I have a low tire pressure warning.

- Lynchburg, VA, USA

The contact owns a 2012 Ford Fusion. While operating the vehicle, the "power steering failure" indicator illuminated. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

- Roswell, NM, USA

The contact owns a 2012 Ford Fusion. While driving approximately 20 mph, the "service power steering now" message appeared and the vehicle lost power steering ability. The vehicle was taken to an independent mechanic who determined that the power steering sensor failed and needed replacement. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 125,000.

- Crown Point, IN, USA

Power steering recall- my son was driving home when his power steering went out. This was recently fixed by the recall in Aug 2017, and it went out again. He nearly was hit due to the car veering when he was driving. This needs addressed and fixed again!! he cannot afford to pay $1500+ to get this fixed again!

- Canal Winchester, OH, USA

My son was driving home when his power steering went out. We checked under the hood, and the plug for the power steering is missing. I'm so glad he or anyone else wasn't injured.

- Canal Winchester, OH, USA

Takata recall as of today May 10,2019 we have not recieved any recall order for air bags system.also our car is loosing power while driving it.to a complete stall. This is be address with our mechanic, several attempts to repair.issues continues

- Edinburg, TX, USA

Power steering assist fault indicator. Vehicle lost power steering and had to be parked. After vehicle sat few hours the power steering reset and the indicator was off and everything back to normal. Wife is now afraid to drive vehicle in case it happens again.

- Olathe, KS, USA

Steering wheel has been right for a little more than a month. Dealership is unable to help me and I am still making payments on a vehicle that had a recall. 'takata inflator' I have an open recall for my airbags. I need answers on what to do next, selling a car with an open recall should be illegal.. I take my kids to school every morning. Please help!!!

- Houston, TX, USA

The contact owns a 2012 Ford Fusion. Shortly after owning the vehicle, the steering wheel became difficult to turn in either direction. Mac haik Ford (10333 katy fwy, houston, tx 77024, (713) 932-5000) was notified of the failure. An independent mechanic stated that the failure was related to NHTSA campaign number: 15V340000 (steering). Upon speaking to the manufacturer, the dealer indicated that a software update was provided per an unknown recall before the contact owned the vehicle. The manufacturer was contacted and did not assist. The contact felt that the remedy failed to provide a permanent repair. The failure mileage was not available.

- Houston, TX, USA

I informed my Ford dealer during an air bag recall that I was also experiencing problems with the steering on the car. Regardless if the car was moving or stopped, turning the steering from the 12 O'clock position either right or left, it would try to "jump" to the 10 or 2 O'clock position. It was disturbing enough that my wife would no longer drive the car. After diagnosis, the dealer informed me the problem was with the power steering gear assembly, the repair cost would exceed 2000 dollars. Ford has had so many problems with the steering on these cars that the NHTSA issued a recall on this a couple of years ago (15S18). The problem is severe enough that Ford has extended the warranty for the power steering assembly to 150,000 miles (15N01) my car has 82,000 miles on it. The warranty only works if certain diagnostic trouble codes pop up during diagnosis. Since my car did not suffer a complete failure I was not covered under the extended warranty. If you read through the NHTSA complaints, many consumers had complete power steering failures but also did not meet Ford requirements for warranty repair! if you view NHTSA complaint section on the 2012 Fusion. There are a total of 1601 complaints as if this writing for this vehicle - almost 50% deal with just the steering! the NHTSA has completely let Ford off the hook on this issue. Instead of insuring the public safety, the NHTSA has allowed Ford to create a new income stream. Is the NHTSA waiting for a Ford owner to lose control of their car and slam into a mini van full of kids before requiring the manufacture to completely rectify this safety hazard? reprogramming a control module and allowing the manufacture to refuse to provide extended warranty repairs is not cutting it.

- Chicago, IL, USA

Shortly after purchasing our 2012 Ford Fusion & picking up our 9yr old daughter from school one day, I found myself in a scary situation just a few yards from my driveway. With our neighborhood being a turn off of a 4-lane highway, when attempting to make that turn that day, the power steering went out resulting in it being very difficult to manuver the turn landing my daughter & I off the road & in the ditch after getting it to the dealership, they found the problem resulted from a recall on the vehicle that needed repairing however, the dealership also discovered the recall had already been performed when owned by previous owner. The recall performed before had failed & was not a solution as the repair needed to be performed again. The problem was, when the dealership notified me about the recall, I was told I would be responsible for the cost of the recall because the manufacturer said when the recall was performed the first time, a 90 day warranty was placed on the recall that if it needed performing again, I would be responsible for the repair cost. My confusion is, if there is a recall on the car because of a safety issue discovered & you're notified of the recall & to bring it in to be repaired... shouldn't that repair also be a solution & if so, why is there a warranty placed on the solution? my understanding, a solution had not been found, resulting in the manufacturer knowing before the recall would need to be performed again and again costing them a great loss. At the time, I could not afford the large lump sum cost of the recall work & with the car not drivable, needing a vehicle daily for traveling to & from my job 60 miles, obtaining a drivable car also obtained another monthly payment & after obtaining that drivable car, I found myself not being to afford both car payments resulting in the one not drivable obviously to be repossessed & us sued.

- Tallassee, AL, USA

2012 Ford Fusion power steering failure almost set off recalled passenger side airbag with young passenger I. front passenger seat. I was making a U-turn doing about 7 mph when I lost power steering and nearly hit the car pulling out from the service station. Loss of power steering could have caused fatality or serious injury to my passenger due to the faulty airbag deployment. I purchased the pre-owned vehicle on 4/19/2019. Lost power steering on 4/20/2019. The vehicle is at the dealer as of today 4/22/2019 for the airbag recall but, delaet is saying Ford may not cover the power steering recall if diagnostic machine doesn't produce certain costs. This is a huge safety issue! loss of power steering + faulty airbag = serious injury or death. Any report of power steering loss should = safety recall.

- Chiloquin, OR, USA