CarComplaints.com Notes: The 2009 Honda Accord has several serious defects – poor brakes, excessive oil consumption, & uncomfortable seats.
BRAKES: There was a class action lawsuit against Honda in 2010 for premature & excessive brake wear. See our page on Honda's brake problems for more info.
OIL CONSUMPTION: Honda issued a TSB about this in late 2011, claiming it could be fixed through a software update to the VCM (variable cylinder management). There are class action lawsuits pending. See our page about the Accord oil consumption.
UNCOMFORTABLE SEATS: Owners have consistently reported uncomfortable seats with the entire 8th generation (2008-2012) of Honda Accords. Complaints range from back pain to leg circulation problems due to bad lumbar support, cushioning, & seat angle. Complaints aren't limited to only a certain body type -- the seat comfort problems are from a wide spectrum of owner height & weight. The common theme we hear is "we never noticed this during the test drive." Unfortunately for unwary buyers, the seat pain is noticeable after 15-20 minutes.
although I had complained to the Qatari Honda dealer and to the UAE customer survey about this problem, nothing was really done,
I strongly believe that this is due to failure in dealing with customer complaints; presenting carelessness approach, and evident loyalty spirit towards the brand,
I wasn't offered a test drive to start with, i received the (brand new) car unclean, due to my tight time schedule, i accepted to proceed, however, after i drove for 2 blocks, i heard a very annoying cracking noise coming out of the drivers door, immediately i contacted the show room who advised me to take the car to the workshop (20 KMs far in a very crowded area) !
When i finally had the time to visit the workshop and to do the 1000 KM service, and briefed the supervisor, the problem wasn't recorded, and i was advised that its a minor, the mechanic hammered the door lock and told me that this is a manufacturer default and a common problem with the 2009 Accords,
noise disappeared for couple of days and then returned,
I had to live with this noise which gives you the impression that this is an old depreciated car, by then i complained to the showroom and to the customer services surveyor, both advised to send it again to the workshop, and believe that it's very tight to find a time to be wasted, this time the problem was solved like the first time for 3 days!!
I am really disappointed, for the main reason i bought a brand new car for QRs 90,000 is to avoid workshop visits, knowing that i could have bought the same 2nd hand model for QRs 65,000, and to the appearing fact that Honda is cutting costs by lowering the standards of customer requirements,
A D V E R T I S E M E N T S
Thank you for this service,
although I had complained to the Qatari Honda dealer and to the UAE customer survey about this problem, nothing was really done,
I strongly believe that this is due to failure in dealing with customer complaints; presenting carelessness approach, and evident loyalty spirit towards the brand,
I wasn't offered a test drive to start with, i received the (brand new) car unclean, due to my tight time schedule, i accepted to proceed, however, after i drove for 2 blocks, i heard a very annoying cracking noise coming out of the drivers door, immediately i contacted the show room who advised me to take the car to the workshop (20 KMs far in a very crowded area) !
When i finally had the time to visit the workshop and to do the 1000 KM service, and briefed the supervisor, the problem wasn't recorded, and i was advised that its a minor, the mechanic hammered the door lock and told me that this is a manufacturer default and a common problem with the 2009 Accords,
noise disappeared for couple of days and then returned,
I had to live with this noise which gives you the impression that this is an old depreciated car, by then i complained to the showroom and to the customer services surveyor, both advised to send it again to the workshop, and believe that it's very tight to find a time to be wasted, this time the problem was solved like the first time for 3 days!!
I am really disappointed, for the main reason i bought a brand new car for QRs 90,000 is to avoid workshop visits, knowing that i could have bought the same 2nd hand model for QRs 65,000, and to the appearing fact that Honda is cutting costs by lowering the standards of customer requirements,
- Tarik A., Doha, Doha, Qatar