This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Summary: vehicle shutdown while my wife was driving 25 MPH, lost all engine propulsion and brakes failed. Thankfully, she was driving in community/residential street and could pull over safely, rolling to a stop in a side lot. If she were at higher speeds or on a freeway, my wife and others could have been seriously injured. Details: Alerts for the brakes system "Brakes system problem. Brake performance may be reduced. See your dealer" and one involving tire pressure (cannot recall the exact message) came on at 35 MPH. She then came to a stop at a stop sign normally about 30-60 seconds later, then proceeded to accelerate again, continuing on her short route. At 25 MPH, the instrument cluster, all screens/electronics went black/off, propulsion stopped and brakes failed. She was able to steer the vehicle to a side lot as it rolled to a stop. After 20 minutes of attempts to restart the car, it finally restarted as if nothing happened. Further more, in between attempts to restart the car, the infotainment screen would randomly turn on, despite not having turned on the car at that time. Subsequently drove to dealer for inspection and awaiting response. Vehicle has had no other problems, only 5500 miles, just under 1 year old.
2-16-2024 My wife was driving this hybrid vehicle when it suddenly lost power in middle of road about a city block from starting location. There were no reasons for any automatic hazard overrides to become active. Dashboard displays stayed on but there was no accelerator response, and, importantly, there was an immediate loss of power steering and power brakes. Vehicle was traveling uphill and the emergency brakes had to be applied to arrest backward motion after coming to a stop. Judging by rate of slowdown, regenerative braking may also have been active. Rapidly following this, several diagnostic/warning messages (re brakes, steering, etc) started flashing in succession and then the message "see your dealer." About 10 minutes after this incident, my wife made one attempt to restart the car after turning the car off and then on. The response was a repeat of the flashing messages. I arrived at the scene about 20 minutes after this and the car restarted in a normal fashion. So, unfortunately, this is an intermittent, difficult-to-firmly-diagnose problem. Nevertheless, in view of the severe safety issues associated with this failure, we had the car towed to a Honda dealer. They found several items in the car's diagnostic system and, in consultation with Honda engineers, performed a software update for the ICM (ignition control module?) which, we were told, would address this problem, since other similar complaints had apparently been registered. The HUGE SAFETY ISSUE that this failure represents (loss of power along with steering assistance and braking assistance plus possibly more rapid deceleration) cannot be overestimated. We will be risking our lives to believe that the software fix truly addresses this problem. To believe that a software update is a sure fix is to believe that Honda knows the exact reason for this failure, and if they do, it is absurd that a software recall has not been issued. Please follow up on this matter with Honda. Thank you.
While traveling at approximately 72 mph along the NYS Thruway at approximately 6pm on Februay 17, 2024 the vehicle's emergency braking system activated. There were no vehicles or obstuctions present at the time. The cruise control system was engaged at the time of the incident. The vehicle slowed immediately to approximately 59 mph. The dashboard flashed a yellow light indicating to the driver to immediately brake. This happened very quickly and the vehicle then resumed normal speed. At the time of the incident the vehicle was approaching an underpass that was several hundred feet ahead of the vehicle at the time. There has been no incidents prior to this one. I believe our safety was put at risk, as the sudden slowing of the vehicle could have caused a rear end collision. At this time, the vehicle has not been inspected by the manufacturer, police, or insurance agencies.
The contact owns a 2023 Honda Accord. The contact stated that while driving at approximately 60 MPH, the "Power Train Failure" warning light illuminated, and the vehicle decelerated to approximately 20 MPH. The emergency braking system began activating. The contact coasted to the side of the road and had the vehicle towed to the residence. The failure also occurred while driving approximately 30 MPH. The failure had occurred three times. The vehicle was taken to the dealer but was not diagnosed. The dealer reset the vehicle to disengage the warning light that was illuminated. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 18,000.
I was driving, went to turn onto a street from another when my car lost power. Warnings popped up but I was so concerned about getting out of oncoming traffic, that I did not have time to read them, let alone take photos. I turned the engine off and restarted the car. It started without problem but a Brake System Problem alert popped up. It advised to take the car to the dealer. After turning the car off and on again, the alert went away. The car was towed to the dealer on 1-18-24. The dealer is working on it as of today, 1/31/24.
- Brea, CA, USA
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while running car warning light came on and vehicle stalls. Car wont go faster than 10 to 15 mph. This happen 4 times withing 5 months of purchase. First time took it to dealer and they were unable to find any problems. One more call dealer and dealer rep. said it probably was sensor or windshield camera but did not fix the problem. It happen again 2 times and took it to dealer and dealer said battery failed test and replace it. Same day after picking vehicle out of dealer it happen again. Purchase this vehicle as a relieable car for my daughter leaving to university and all it been is unsafe and unrealiable to her.
My car makes a weird sound when it gets to a full stop. The dealerships identified the issue but need help fixing it. I and the dealership have contacted Hoda customer service, but they are not willing to fix the problem. This may be a safety threat. I have 3 technician report backing the same and attaching the last one only. No fix done so far.
The warning lights dealing with the braking system malfunctions. All warning lights dealing with the Braking system come on the dash. The brakes failed to engage and the car began to roll backward on a hill had to use the emergency brakes to stop the car. This problem has happened twice since I had the car on 12/6/2023 at which time all warning lights came on dealing with the brake system and on 01/09/2024 both times the car was tested by the dealership and no codes were showing but I have a video of both incidents I provided. Both incidents were reported to the dealership on the same day of occurrence. 12/6/2023 and 01/09/2024. During this time the car was in EV mode and the acceleration would not respond as well. The only way to get the car back running normally was to turn the car off wait a few minutes and turn it back on. The photos attached will show speed and any other information needed because it is two different occasions of the same issue. In the second incident, a vehicle was behind me as the car began to roll back on a hill and I engaged the emergency brakes to avoid rolling back into the other vehicle.
On Tuesday evening, December 19, 2023, while driving at highway speeds, the following message appeared on my digital display: BRAKE SYSTEM Brake system problem. Brake performance may be reduced. See your dealer. Other system messages began to appear, including, I believe, concerning the steering. More important, the car immediately went into a -??limp mode-?? with the speed dropping to 20 miles an hour, and then further down to as slow as 2 mph. Fortunately, I was not far from an exit and at the exit I pulled off the exit ramp onto the grass. I then shut the engine off and restarted it immediately. I was able to get back onto the exit ramp, but the initial message quickly reappeared and I was able to make it home driving between 10 and 15 mph. The next day the car was towed to the dealer who advised me that the issue was resolved by updating the software. At no point, did I ever receive a message or other indication that a software update was needed. The car has fewer than 5000 miles on it. The safety issue results from my being forced to drive at a very low speed while still on the highway. I independently did some online research and discovered that this type of issue has happened before with both this model and other Honda hybrids.
Good afternoon. I am contacting you because the dealer is not doing their job. For half a year of owning a car, we visited more services than we drove the car. The reasons for this: the steering wheel shook when driving this car from the very beginning, because the chassis was faulty. When braking, sounds and creaking are heard as if the car's chassis is shaking. The dealer said this is how it should be, but I know it shouldn't be this way. From the very beginning, the driver's front left wheel behaved incorrectly when driving at any time (the reason for this) was that the suspension system was not working properly. and all this is conveyed to me by the shaking steering wheel. The dealer says that's how it should be. (not true) Lately all the lights on the dashboard have been giving errors, including the check engine light. While driving on the road, we almost had an accident because all the lights on the dashboard lit up and the car itself stopped right on the road where there were a lot of cars. and the children were sitting in the car. we almost had an accident. 5 minutes later the car started and we drove off. Over the past six months this has happened 10 times. Solve the problem or we will go to court. Thank you
The 2023 Honda Accord Sport Hybrid has 8302 miles and it had complete brake failure. We had just refueled the car and moving away from the pumps, the pedal sank to the floor. I pumped the brakes several times and was able to stop the car. This was at about 3MPH. Received a message on the dash that the brakes were compromised and not to drive the car. Shut the car off and restarted. The brake pedal was spongy. We drove home (about 2 miles) very slowly, using the brakes minimally. When I got home, I shut the car off. I decided I wanted a picture of the dash warning, but it didn't return. Went for a very low speed drive to try to duplicate the problem, but it seems normal now. Bringing to original dealer, 12-17-2023. We've had several other issues related to the parking brakes and cruise control on 11-13-23. Brought to dealer on 11-16-23 and they were unable to fix due to part shortage. They failures displayed are: 1 - BRAKE SYSTEM - parking brake not available. 2 - BRAKE SYSTEM - Brake hold system problem. 3 - adaptive cruise control system problem. The drivers side rear seatbelt will not retract. Brought to dealer waiting for part to repair. We are fortunate this happened in a parking lot with little traffic. If this happened on a roadway at speed I would have no way to slow the car. This is a Hybrid so I am not able to downshift, the parking brake is not functioning due to previous problem and the electronic drive doe not provide compression braking if I shut the car off. I would be happy to answer any further questions you may have.
I was driving at 40mph and the vehicle was driving normally when it abruptly lost all power. There was no acceleration when the accelerator was pushed and I had to guide the vehicle to the side of the road. When the car stopped, a brake warning appeared and instructed me to see the dealer. I turned the car off and it would not restart for about 30 seconds. It finally restarted and I was able to drive the short distance home, however the brake warning remained on the dash. I just had the car towed to the dealer. The road conditions were clear and dry and I had no previous problems with the car. Brake warning: "Brake system: Brake system problem. Brake performance may be reduced. See your dealer." Thankfully I had not yet entered the highway where the car's rapid deceleration could have caused an accident at highway speeds and jeopardized the safety of those in my vehicle and others on the roadway. I read that there has been a very limited recall on accord hybrids due to similar issues (NHTSA CAMPAIGN ID Number: 23V588000) and I believe this issue should be further investigated to determine whether the problems are more widespread.
When driving the car at 45 mph, warning lights came on for: (1)Vehicle Stability system problem. Reduced traction and handling. See your dealer. (2)Electric power steering system problem. Steering assist reduced. See your dealer. (3)Hill start assist problem. Vehicle my role upon brake release. See your dealer. (4)Adaptive cruise control system problem. See your dealer. (5)Brake System problem. Brake Performance may be reduced. See your dealer. While these messages flashed, the car lost ability to accelerate, steer very well, and brake very well. The car came to a stop after it slowed and I slammed on the brakes as hard as I could. I placed in in park, turned it off, and then turned it back on. It drove normally for a few minutes and then another warning light came on for a few seconds. It disappeared and the car drove normally. The dealer said a code showed up but they couldn't replicate the issue. They ended up replacing the battery because they didn't want to give it back to me without a fix. About 4 weeks later, we were stopped on the highway and in park waiting for over an hour. As we sat there, the warning light came on that said, "Electric parking brake system problem. Parking brake not available. See your dealer." The dealer kept the car for 2 weeks, couldn't replicate the problem, and said there were no codes. They offered no fix. 2 weeks after that, the car flashed up a warning light while driving 5 mph in a parking lot. The warning light said that the "Lane assist" was not operational and that I should contact the dealer. I couldn't take a pic of it because it only flashed up for 5-10 seconds. I'm taking the car in later today.
I have had 2 separate experiences with starting my car and the lights on the dashboard come on. A message comes on with rolling alerts that states the automatic emergency braking, steering assist, lane keeping assist, braking assist, hill hold, adaptive cruise control are all turned off. Additionally regenerative braking was also turned off. I took it to two different Honda dealerships for maintenance. (May 8th, July 20). If you wait 30 mins the alert will disappear. My most recent incidence occurred on Sept 2, I was out grocery shopping and the alerts reappeared while in motion. I was very afraid bc I have never had it come on while in motion. From my second visit July 20th I took it to get looked at and they said that they could not re-create the issue. So both dealerships restored the factory settings. Now this is my third time dealing with this. I took it on July 20th to have them update the system bc it continues to alert when turned off that there is a system update. I had to take the care back twice bc the system update kept alerting. While reading other people's issues I see it is connected to getting the system updated. I have paid a lot of money for this car and it only had 39 miles on it. I see that someone else has had this problem in the past. I travel for work and this is certainly an inconvenience. I want to know how serious is this problem and has other people reported this. See NHTSA ID Number: 11533957 for reference. I will be putting my photos on this report to show how the dashboard lights up. In my first visit they thought it had something to do with the electricity or battery as they explained to me, but the problem keeps happening. For the cost of this vehicle someone needs to find out what the issue is and fast. I do not want to have to abandon this care for my safety.
25AUG2023 At 75 mph multiple vehicle systems failed simultaneously and car lost power. Numerous codes were displayed on the dash in succession. Vehicle's loss of power slowed it rather quickly. Messages that I recall being displayed as the car lost power: TPMS; Brake System, Power Steering, Air bag; Vehicle Stability Assist, etc. Small video clip was taken during the event; however, due to obvious safety issues related to trying to move the car safely to the shoulder of the road during morning rush hour traffic, the video is short. Soon after pulling onto the shoulder the vehicle began flashing all electrical items in the car and then there was complete loss of power including the hazard lights. (other videos were taken of the various flashing warnings and the vehicle's behavior as it finally went into complete failure....however, I am unable to upload to this site.) Vehicle was towed to the nearest Honda dealer. Honda North, Butler PA 16001 28AUG2023 Honda dealer verified that the car logged multiple DTC codes for various systems modules but could not replicate the failure. Car was given a short road test and no issues presented themselves. Honda North requested to keep the car for one more day for further investigation and a longer test ride with more diagnostics. 29AUG2023 Honda North performed a longer (@20 mi) road test and stated the vehicle performed without issue. They explained that they had nothing from Honda engineering to indicate any action to take related to such an event. They again acknowledged that multiple DTC codes were logged and all systems were operational while restating that there was nothing to do unless it happened again and a module failed completely.
The contact owns a 2023 Honda Accord. The contact stated while driving approximately 48 MPH, the brake warning light illuminated, and the vehicle jerked abnormally while coming to a stop. The contact depressed the accelerator pedal aggressively to avoid the vehicle from stopping. The dealer was contacted; however, the vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 8,000.
All the lights on my dash came on and the car would not move no faster than 10mph. Took it to the dealership and the mechanic stated that the brake light switch was not properly installed at the factory
I have reported that software cannot be updated on my car. Since my first report my rear seatbelts no longer need to be fastened with children in the car or the seat belt notification of not being fastened does not work. My air conditioner will stop if my infotainment system needs to be adjusted through my phone, and today in the rain my brakes locked up twice. The latter occurrence was coming down 1000 foot downhill in the rain with a car in front and an 18 wheeler behind
I was driving the car on I four east toward Orlando going towards Disney World. Just bought the car two days ago and had 10 miles on it. It-??s a Honda accord hybrid sport, the engine start shaking smoking while I-??m in the middle lane going 70 miles an hour the whole car shuts off and it has every single code known to man come up on HondaLink and I feel like a dealer is making me keep his car.
A D V E R T I S E M E N T S
- Chino, CA, USA