definitely annoying
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
45,295 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Chevrolet Captiva electrical problems

electrical problem

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2013 Chevrolet Captiva Owner Comments

problem #10

Nov 012015


  • 65,000 miles


I own a 2013 Captiva, on a regular basis I turn off the vehicle and am unable to take the key out of the ignition. This has been happening for around 6 months. I read many, many complaints about this issue and just want it fixed, however my car is out of warranty @ a little over 70000 miles on it. This isn't something I should have to pay to get fixed if I can sit here on my computer and read about it happening to others 100's if not 1000's of times! there are also points were the engine just about stalls out, it happens mostly when just parked but there are times that it seems to act like it will die when drivin. Not to mention it always momentarily loses power when accelerating, usually around 20 miles an hour. There is also an issue with the climate controls, it never makes the temperature you chose, if it's on defrost it blows hot air no matter what and most of the other settings blow cold air. I never really get a temperature to be comfortable.

- Port Orchard, WA, USA

problem #9

Aug 292016


  • 70,000 miles
The contact owns a 2013 Chevrolet Captiva. The contact drove the vehicle and parked it for several hours. Upon returning to the vehicle, the interior was completely destroyed due to fire. The vehicle was not occupied during the fire and no injuries were sustained. The fire was already out when the contact returned to the vehicle. A police report was filed. The vehicle was not towed and was awaiting claim adjustments from the contact's insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.

- Tewksbury, MA, USA

problem #8

Jun 142016


  • 53,500 miles
The contact owns a 2013 Chevrolet Captiva. While driving 35 mph, the vehicle stalled without warning. In addition, the ignition key remained stuck in the vehicle during the failure. The contact was able to restart the vehicle after depressing the power button on the driver's seat of the vehicle. Furthermore, the vehicle hesitated while driving. The brake light and the park assist light illuminated without warning. The service traction control light illuminated as well. The vehicle was taken to be repaired, but the dealer could not duplicate the issue. The issue recurred after it was diagnosed that the ground wire became loose and a new module was installed on another occasion. The manufacturer was made aware of the issue. The failure mileage was approximately 53,500. Udated 08/31/16

- Williamstown, NJ, USA

problem #7

Mar 232016


  • 55,000 miles


The contact owns a 2013 Chevrolet Captiva. The contact stated that when entering the key in the ignition, the key became stuck inside the ignition switch. The vehicle was taken to a dealer where it was diagnosed that the ignition switch needed to be replaced. The vehicle was repaired however, a month later the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the vehicle had a lock mechanism failure. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

- Chicago, IL, USA

problem #6

Mar 092016


  • 55,000 miles
The contact owns a 2013 Chevrolet Captiva. The contact stated that the key became stuck in the ignition switch while in the acc position and could not be removed. The vehicle was taken to the dealer who replaced the faulty ignition switch. The manufacturer was notified. The VIN was invalid. The failure mileage was 55,000.

- Chicago, IL, USA

problem #5

Nov 092015


  • 31,000 miles
On 11/9/2015 my SUV engine cut off and I lost all power to operate it. The key would not come out of the ignition. I was attempting to come to a stop on two occasions on the same day and could not continue normal vehicle operations. I am taking the vehicle back to the dealer 11/10/2015.

- Loganville, GA, USA

problem #4

Oct 292015


  • 40,450 miles


While driving, the dash board lights will come on from time to time. The signal light inside the car may show, but not indicated outside. Once in a while the cabin light flutter, dim and then return to full brightness. The radio may stop working and " ting, ting" sound may come on with the dash board panel lights illuminated momentarily. This car was recently serviced by the dealer and I have reported on this problem before. Since it occurs very often, I have indicated the date of the last occurrence. Thanks

- Torrance, CA, USA

problem #3

Sep 182015


  • 68,000 miles
The contact owns a 2013 Chevrolet Captiva. The contact powered off the vehicle and, moments later, it failed to start. The contact stated that the key was stuck in the ignition switch. The vehicle was towed to the dealer for diagnostic testing, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 68,000....updated 02/19/16

- Clinton, MO, USA

problem #2

Jul 042014


  • 15,000 miles
When trying to start the vehicle the key won't turn to start the car. Has happened at least 12 times. Called aaa to start it. Mechanic had hard time starting the vehicle. Has to push on brake so hard that I can't do it. He said this should not be happening. He had difficult time. I am afraid to drive the car. I want this reported and something done. Something is defective. Also the bumper paint is all chipped where it attaches to the body the whole way around on one bumper. This is a defect also. No way should these two problems be happening!! I also want to know if there is a recall on the air bag problem?

- Bedford, PA, USA

problem #1

Feb 042015


  • miles
Since my 2013 Chevy Captiva took the place of the Saturn vue when Saturn shut down. How can I be sure that since my Captiva is exclusively sold to fleet consumers that my vehicle is not being overlooked on this ignition switch recall program since it is almost identical to the Pontiac G5 and Chevy cobalt ignition switch?

- Rockwood , MI, USA

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