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really awful
Crashes / Fires:
22 / 1
Injuries / Deaths:
19 / 0
Average Mileage:
15,570 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Chevrolet Cruze seat belts / air bags problems

seat belts / air bags problem

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2014 Chevrolet Cruze Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #10

Nov 042014

Cruze 4-cyl

  • 8,209 miles


My 2014 Chevy Cruze eco was hit in the right rear of my vehicle by a 2015 Chrysler that was going approximately 40-45mph. My vehicle was going around 20mph. Once hit in the rear I was flung forward and to the left, causing me to hit my head on the left A-pillar and momentarily blacking out and then went forward more just stopping before hitting my head on the steering wheel. Then I hit the vehicle in front of me. No airbags were deployed, not a single one. The onstar system said they detected an airbag deployment but nothing externally deployed in vehicle. I believe that if airbags actually deployed it could have lessened or stopped my concussion I received from my accident.

- Waterford, MI, USA

problem #9

Jun 022014

Cruze 4-cyl

  • miles
I have been trying to get my air bag recall taken care of since June. Keep getting the run around at fairway Chevrolet that the part is not ready and I will get a notice when to bring vehicle in for repairs. Even received an important email that this needs to be taken care of asap....meanwhile not able to use the vehicle as much as I want due to the air bag danger. You would think I would get a loaner until my car is fully fixed and safe to drive. Vehicle is a year old this month and 3300 miles as we are not using the vehicle very much. Just do not know what to do!

- Las Vegas, NV, USA

problem #8

Jul 252014

Cruze 4-cyl

  • 13,300 miles
Moving with traffic, sneezed and when I opened my yes I couldn't stop in time and rear ended a stopped or slowing down vehicle. I was wearing my seat belt, slammed into the steering wheel, wondered why the air bags didn't deploy. Went to hospital. Bruised from right side of neck down my chest. Faint black yes from hitting steering wheel. Bruises on both knees. I am concerned the air bags failed. Your assistance would be appreciated. Also have pictures of bruising.

- Levittown, PA, USA

problem #7

Apr 152014

Cruze 4-cyl

  • 10,000 miles


2 manufacturer recalls; first for the right front axle not being safe, second for a faulty air bag system. My car was held for the recall for 86 days. Updated 4/24/2015

- San Diego, CA, USA

problem #6

May 202014


  • miles
The contact owns a 2014 Chevrolet Cruze. The contact received a notification for recall NHTSA campaign id number: 14V372000 (air bags) and received the recall repair. The manufacturer was notified of the safety concern. The contact had not experienced a failure.

- Somerset, PA, USA

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problem #5

Jun 022014


  • 2,750 miles
We received GM safety recall 14305 on June 25th. We were advised of an air bag malfunction and to contact our dealer asap. We called the dealer (paddock Chevrolet) immediately and were advised that they had received no instructions from GM. They would call back in two days, which they did. They advised that still had no instructions from GM. It has now been over a week and have not heard from the dealer. I cannot believe that it is taking so long to give instructions to the dealer. In March GM had realized they had a problem. In addition the recall advised us to contact the dealer asap due to the increased risk of injury.I guess this points out to us that GM does not really care about their customer, since their fiasco with the ignition key. I will never buy a GM auto again because of the lack of concern for safety issues with the cars. This basic problem can never be solved as it is ingrained in their management style.

- Williamsville, NY, USA

problem #4

Jun 022014


  • miles


The contact owns a 2014 Chevrolet Cruze. The contact received notification of NHTSA campaign numbers:14V372000 (air bags) and 14V151000 (power train), and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would be repaired. The VIN was not available. The contact had not experienced a failure.

- Point Pleasant , NJ, USA

problem #3

Apr 022014


  • 19,042 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving 28 mph attempting to avoid hitting a deer, the contact crashed into a parked truck and then ran over a fire hydrant. The force of the impact caused the contact's head to go through the windshield and the air bags failed to deploy. The contact sustained contusions and lacerations to the head. The manufacturer and dealer were made aware of the failure. A police report was filed. The vehicle was destroyed. The failure mileage was 19,042.

- Medway , MA, USA

problem #2

Aug 052013

Cruze 4-cyl Diesel

  • 438 miles
The car was coasting on a level road. Just before the driver applied the brake, the interior lights started flashing and the steering wheel locked. The brake pedal went all the way to the floor but the car did not stop. Then the front passenger airbag went off and then the drivers side airbag went off. No other cars were around. On star came on and stated that the occupants were just in a very serve accident and that emergency services were on the way. There was no damage to the vehicle at all. GMC sent out an inspector and he was surprised. A report was prepared and ultimately it was stated that the car was experiencing a roll over event. However, the data in the report does not support gmcs contention. One major error discovered on the report was that the sensor said it was a small adult sitting in the passenger seat. That adult weighed 265 pounds or more at that time. Next one of the data records says the event took place on 7/5/2013. One of the event recorders states the car was rolling in a clockwise flashing but another one shows the car was rolling head to toe. Finally, the graphical data shows no rollover in one sensor and a counterclockwise rotation in the other. GMC stated that they would fix the car for free and offered to pay medical fees and bills. The passenger suffered a broken collar bone, a ruptured ear drum and blood pressure on site of 220/140. The vehicle sensor stated that the vehicle was hit on the side (broadsided). The data recorder states that both airbags went off at the same time, but there was a three second delay between the passenger airbag, then the driver airbag. The passenger airbag indicator status was set to the off position, thus no passenger airbag should have deployed per manufacturer specs. No rear curtain airbags deployed. The report shows the airbag deployed outside the standards set for airbag deployment.

- Murrieta, CA, USA

problem #1

Feb 172014


  • 2,000 miles
The contact owns a 2014 Chevrolet Cruze. The contact stated that while attempting to make a left turn, the vehicle was crashed into from the front. The air bags did not deploy. The contact was not injured. The vehicle was towed to the dealer where the contact was awaiting repairs. The manufacture was not contacted. The approximate failure mileage was 2,000. The VIN was not available.

- Rochester , NY, USA

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