This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A few days ago after work I stopped for gas and took a different route home. I live in a city with traffic so I idle a lot. While stopped, my 'service stabilitrak' and 'engine power reduced' came on. There was no where I could go but up the expressway. Once I sped up, the car proceeded to turn off. Luckily I was able to pull over onto the shoulder on top of the expressway. After that, the car wouldn't turn on anymore. After about 30 minutes, everything started flickering and then it had no electricity running at all. Not even my emergency lights. This was really scary because ppl are driving really fast next to me and and it was already night time. I finally got help and had it towed the next morning. The key was stuck in the ignition but still no sign of life until after it was towed. I can't afford to take it in just yet but I am extremely scared to drive it as I am a single parent with no family in this new city.
The vehicle was louding while running, I brought the vehicle to a local trusted mechanic. Upon inspection he determined that the manifold had a large crack in it causing excessive fuel consumption and the engine being loud. In discussing the issue with the mechanic he advised me that he fixed the same exact issue, cracked manifold, with another customers vehicle (same make and model 1 year newer). I called Chevrolet's customer service department and they basically said they are not aware of any issue with the manifold.
After having failing O2 sensors and catalytic converter replaced (under warranty), now the exhaust manifold is cracked and needs to be replaced (not under warranty). The O2 sensors and catalytic converter are attached to the exhaust manifold - could their failures be why there is a crack in the exhaust manifold!"!" my vehicle was making a very loud clattering sound when starting that would go away after a few minutes. I took it into the Chevy dealership to have it looked at, they say the exhaust manifold is cracked, and exhaust is leaking out. At times I could smell exhaust from the inside of the vehicle. Only 110,000 miles on the vehicle.
Shortly after I financed the vehicle it started having issues while idling, if I idle too long it will start to shake and will shut down. I have poured money into fixing the vehicle and spent the last two 3 years trying to fix the original issue of it shutting down. I will lose throttle in the gas pedal and it will just turn off out of nowhere while I'm driving away from my home. It seems to not like when I idle or drive slow when I'm on the freeway I have to make sure I'm driving fast the gas pedal keeps throttle if I drive too slow it's a risk for it to starting to shake and shut down again. While trying to find the cause of the problem mechanics have found parts that were years past due of needing replacing. So while they thought that that was the cause of the problem and it looked possible with a condition it was in every time we would think that we have solved the problem until the next day when I try to drive my vehicle and it does the same thing. I have been through five mechanics trying to solve this issue and it is becoming a nightmare not even the dealership could figure it out.
- El Cajon, CA, USA
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Took vehicle to repair shop for codep0420. Replaced catalytic converter. Car is 2011 with 98 plus thousdand miles. Found out that this is covered under revised 15810-03. Since it was not done at a dealer, I am unable to recover the costs. If this revision was donejuly 2018, how can GM only allow for vehicles repaired prior to August 31st, 2017 be allowed reimbursment? please advise.
I was driving to work this morning when I went over train tracks. As soon as I did my "stbilitrak" light came on. All wheel drive turned off as well as ABS. My car would no longer accelerate. I tried to break and nearly lost control of the vehicle. I'm upset with my vehicle. I have had so many problems with it. I have always owned a Chevy, but I think they quality in work is decreasing. I will be thinking about what kind of car I will get next. I prefer Chevy since it's all our family has every bought, however I'm sick of having unexpected problems with it.
Fuel pump/ low fuel issues fuel pump failing, which in part leaks fuel into the engine. Running error codes. Low engine power light displayed on dash followed by reduce power. Dealership advises it's a 900 charge. Certain 2011 Equinox models fall under the product emission recall 43180 high pressure fuel recall. However I am being advised mine does not although issue appears to be consistent with recall at first glance.
The contact owns a 2011 Chevrolet Equinox. While driving 25 mph, the vehicle stalled and shut off without warning. Also, while the vehicle was at a stop, it shut off without warning. In addition, at times, the brake pedal traveled all the way to the floorboard when depressed. The vehicle was taken to an independent mechanic who informed her that her vehicle was burning excessive oil, which caused the engine to stall. The contact drove to ganley Chevrolet (13865 brookpark rd, brook park, oh 44142, 216-586-5804) where the contact was informed that due to the age of the vehicle, any repairs would be deemed pointless. The dealer did not assist. The manufacturer was notified of the failure and provided a case number. The manufacturer offered the contact a voucher towards another vehicle. The vehicle had not been repaired. The failure mileage was unknown.
It only had 42000 miles on it and even before it sounded funny. We had it hooked to diagnostic and it said the intake and exhaust cam shaft actuator solenoids needed to be replaced or faulty. Google it online it comes up as a recall for my year of 2011 Chevy equinix. But when I told them at Chevy service center they were addiment that only certain vins and thats what they go by. But I told them how would you know which ones are affected if your not told by consumers. Online and on different sites come up that some have problems and have recalls. Well om informing them that theres an issue but since its not on their data base or my VIN they will not do anything. The car when driving shuts off sometimes. Or when I start it and begin to drive it shuts off.
2011 Chevy Equinox ticking engine and erratically idles. Runs rough and shifting is inconsistent. Took it to Chevy dealership and they said the timing chain is bad. $1500 repair! timing chains are meant to last the life of the car, these ones are defective. The recall should have been issued years ago. My car has 125K miles. Hate Chevy
I took my 2011 Chevrolet Equinox to the dealership for an oil change. They told me that they wanted to do the oil consumption test because my car was burning too much oil. They told me it was a known issue with this engine and I would most likely qualify for repairs to be done after this test was completed. I had the oil consumption test started and went back every 1,000 or less miles and was told this issue would be covered and everything would be fixed. I followed up every 1,000miles or less. When I went back on December 3, 2018, my car had 71,392 miles on it and had my oil changed. I went back on March 14, 2019, with 73,996 miles on my car, a difference of 2,600 miles, to have my oil changed from December 3, 2017, they told me that my car didn't sound right and they will check into it. I waited to see what this issue was and they the service guy told me he had bad news and my engine was ruined due to the timing chain breaking and ruining my engine. Guy ca car A1,000 miles to have my oil changed and then I was told there was no oil consumption issue so nothing further needed to be done and to come back within 3,000 miles and have the oil changed. I went back on March 14, 2018 at 2,600 miles and was told my timing chain broke and my engine was ruined. Told me they can fix it for $8,000. How would it go from there is definitely an issue with the oil consumption and than no issue at all. I took very good care of my car. It looks almost brand new! how can GM not care that these engines are bad! GM knows this is a big problem and are making every excuse not to fix this. I could have broke down on a highway and caused an accident! how is it possible that GM can't be held accountable! please let me know if you need more information. Thank you.
Stopped at the gas station and the car would not restart. Several times the car died while on a busy highway. When I try to start the car the windshield wipers go back and forth 3 times and all power is there but engine is totally dead. Sometimes after several tries and a few hours later the car will start. I have had 4 mechanics, 3 were dealers, and nobody could tell me what was going on.....and yet I was charged 3 out of 4 times. My husband spoke to 2 street mechanics and both without hesitation said it is the PCM computer. After much research and continued problems I am now ordering a new PCM and installing it myself. There is also a ticking sound which seems to baffle the mechanics. And the car consumes tons of oil. Unfortunately I am seeing that there are so many Chevy Equinox owners out there having these same issues and Chevrolet is not helping. Shame on you Chevrolet!
Regular oil changes at GMC dealership showed high oil consumption. Chevy dealership replaced transmission 2015 under factory warranty. High oil consumption continued. 2018 engine power shuts down car while idling. Took it to my local mechanic replaced transmission. Drove almost 400 miles on "new transmission" ac not working, idles with high pitch sound when fan is running. Now seat belts lights flash and alarm despite seat belts in buckled position. Engine goes to power down /save mode when driving on freeway at 60mph on highway. This power down (reduction) happens stalls and wont drive. Engine continues to shake and rattle after being put in park and removing key (when turned off)
Regular oil changes at GMC dealership showed high oil consumption. Chevy dealership replaced transmission 2015 under factory warranty. High oil consumption continued. 2018 engine power shuts down car while idling. Took it to my local mechanic replaced transmission. Drove almost 400 miles on "new transmission" ac not working, idles with high pitch sound when fan is running. Now seat belts lights flash and alarm despite seat belts in buckled position. Engine goes to power down /save mode when driving on freeway at 60mph on highway. This power down (reduction) happens stalls and wont drive. Engine continues to shake and rattle after being put in park and removing key (when turned off)
The contact owns a 2011 Chevrolet Equinox. While driving 70 mph, the vehicle stalled on several occasions and the check engine warning indicator illuminated. The vehicle was towed to winter Chevrolet (3750 century ct, pittsburg, ca 94565, (925) 232-0290) where it was diagnosed that the catalytic converter misfired, the pistons and head gasket needed to be replaced, and there was no oil in the vehicle. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 97,700.
A D V E R T I S E M E N T S
- Austin, TX, USA