This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a demo with 7,000 miles on it in May 2018. 41,000 the sunroof and shade stopped working. 42,500 check engine light came on for electrical issues. Chevy was no help because my warranty ended at 39,000.
The vehicles electronic stability control and antilock brake systems randomly give off service signal for the stabilitrak, hill start assist, and brake assist. This causes my doors to unlock and lock while he car is in motion and gives service engine lights. This mostly happens when the vehicle has been started via remote or Chevrolet app but recently, it is happening daily when the vehicle goes to auto stop and continues as the vehicle restarts for driving on city streets.
Date of incident: 10/17/2020. Check battery light came on and the vehicle's alert message indicated the car was in 'battery saving mode'. no previous indicators had appeared to inform that there was a battery issue. A short while later, all power to the vehicle stopped while driver was on a highway. The alternator in the vehicle went out. This has happened to enough vehicles with this alternator model that all parts stores in duluth, mn and superior, wi were out of parts. Additionally, the manufacturer has also been out of stock with this alternator, indicating that there is a flaw with this part. With such little (and inaccurate) warning, this was an incredibly dangerous situation to be in.
While in motion, seat started to move backwards. Side mirrors started to move as well making difficult to drive. I couldn't reach pedals at one point and couldn't see blind spot. I had to re arrange the seat and side mirror position while driving since I was driving in a highway. The seat settings doesn't work as well.
- Laredo, TX, USA
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Driving down the road the car started to smoke under the hood area and all I could smell was burned plastic. Pulled over and got out. Not even a minute later the car burst into flames.
I purchased this vehicle I June 28th of 2018. I have had to take it into the shop at least three times with complaints of squeaking from brakes mirror alert problems trunk sticking and the suspension has gotten worse since I first started driving it I'm noticing it. Every time I complain they tell me nothing is wrong except for at the beginning of my lease it had to be taken in for repairs. I was told that the brakes squeaking is not a safety issue and it was recommend to change my brake pads and in the same conversation was told that my brakes were fine. I spoke to the manager at balise Chevy because I felt like this veichele was a lemon. I asked if there was anything they could do because I did not have time to keep taking this brand new veichele because it was a lease so they did nothing. Balise Chevy in warwick should have notes of complaints. I also took the vehicle to hurd auto mall in johnston. There was a slow leak in one of my tires and balise could not find the leak so I was told if it happens again they would submerge the tire and check that way. They sent me home the tire continued to leak air my last oil change was done at hurd automall in johnston where they did an oil change found the tire leak no problem and fixed it.
The contact's parents owns a 2018 Chevrolet Equinox. The contact stated that on multiple occasions, the vehicle failed to start without warning. The vehicle was towed to jeff gordon Chevrolet (228 S college rd, wilmington, nc 28403) where it was diagnosed with a defective computer system and repaired. The vehicle was repaired however, the failure recurred. The vehicle was then towed to westgate Chevrolet of burgaw (1320 us-117, St helena, nc 28425) to be diagnosed. The contact was informed that the computer system needed to be replaced. The vehicle was not repaired. The manufacturer had not been notified of the failure. The failure mileage was unknown.
While driving on I-95 in palm beach county Florida, in heavy traffic, I came to a stop and the car automatically shut off. This is what is supposed to happen. However, when I took my foot off the brake the car did not restart. When that happened the entire car went dead. I could not turn on the hazzard signal, I could not lock or unlock the doors, onstar would not work. I put the car in park and tried to restart the car. Nothing at all happened. I then tried to put the car in neutral, but it would not shift to neutral. I then tried onstar again, but even though the green light was on, nothing happened. I got out of the car so that if it got hit, I would not be hurt. The car was in the right driving lane of an extremely busy highway and I could not get it off the road.
Windshield was not properly sealed from the manufacture. While driving on the interstate, seats and mirrors randomly moved. At one point the seat was so close to the steering wheel, causing husband's stomach to touch the wheel. Thus causing the inability to turn and control the steering of vehicle. Mirrors moved randomly out of position, causing inability to see blind spots while driving on the interstate. I purchased this car on 5-15. This first incident occurred 5-24. The second incident happened 6-10 again while driving. The rain inside the unsealed windshield caused corrosion on electrical wiring and connections. There is corrosion also inside the body. This brand new vehicle is rusting from the inside out. There will always be issues with this car either electrical or body.
I turned on my car and the engine light was on took it to the deal they poked the gas tank flap and reset the light sensor and for now it's off. The radio media screen keep freezing on back up camera.
I took my car through a automatic car wash and after leaving the car wash..my doors would not unlock. I had to crawl out through the back of the vehicle to get out. The car would not unlock until the next day. I went through the car wash at 4pm and at 630am the next day, it finally unlocked. This is the second time this has happened and this has also happened to my daughters 2018 Equinox as well. This is a huge problem. What if her or I was in an accident....
The driver information cluster dic goes blank and flickers on and off intermittently while the vehicle is in operation. This is a occurrence that happens frequently when the vehicle is in operation and at idle/stop.
When driving at night, if you put the car in reverse then put it back into drive the radio display is real bright, light is in daytime mode. As long as you don't put it in reverse the display in in night mode. The light is real annoying when driving at night.the dealer said there is nothing they can do about it. GM tech say I will have to live with it. It is like someone shining a light in your eyes. Would like to see if something can be done about it. They said all 2018 Equinox with 7 inch screen is that way
The contact owns a 2018 Chevrolet Equinox. The contact stated that the vehicle accelerated on its own while driving various speeds and when the brake pedal was constantly applied. The vehicle was taken to hoselton Chevrolet (909 fairport rd, East rochester, NY 14445, 585-662-2800) more than twice for diagnostic testing, but the failure could not be duplicated. The manufacturer was notified of the failure and indicated that a technician would be sent for further testing; however, the contact had not received a follow- up response. The vehicle was not repaired. The failure mileage was not available. Updated 11/28/18
The contact owns a 2018 Chevrolet Equinox. The contact stated that the low battery indicator illuminated, and the vehicle stalled and failed to start. Additionally, the vehicle failed to shift out of park. Roadside service changed the battery and the vehicle operated as designed. The contact called the local dealer (bob steele Chevrolet, 2800 Florida 520, cocoa, fl 32926, (321) 355-3489) and was informed that they would call him back. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was 1,000.
2018 Equinox premier sunroof gave out on me 5 weeks after purchasing brand new. GM has had my car for 3 months and has not found a fix. It doesn't matter if the car was stationary or motion. The sunroof and the privacy screen will stop opening/closing. They have replaced all the wires and the entire sunroof and new motors and it still doesnt work. GM customer care is not working with me and says that basically they won't have a time when I will get my car back. They aren't helping me with a trade in either. The dealership is helping me (bravo at las cruces nm). But GM themselves aren't taking any responsibility when it solely is their responsibility. I have heard of atleast 8 other cases online with the same issue. Some were fixed with a computer reboot but mine cannot get fixed whatsoever.
I purchased my vehicle Oct 31,2017 and with in the first two months the check engine light came on at 1,400 miles. I took my vehicle into the dealership it was purchased from immediately and was told nothing was mechanically wrong and it was okay to continue driving with the light on. It eventually went out on its own just to come back on a month later, I again took it to the dealership this time to be told I needed a new vacuum brake booster pipe. After the part was replaced the dealership then told me I needed to have the brake booster pressure sensor replaced. Three days after the sensor was replaced the check engine light was back on at this point the dealership had no more answers and was reporting my issue to GM and having one of their technicians look at my vehicle. I brought my vehicle back in for a fourth time because the light continues to turn off and on intermittently and due to my knowledge of the lemon laws on a brand new vehicle GM is now interested in purchasing my vehicle back and to this day the transaction hasn't happened because I feel as though I am being penalized for their error. The light still goes off and on and I've now had the vehicle for seven months and there still isn't an answer as to why.
I recently purchased a vehicle at feldman Chevrolet in new hudson mi ( located at 30400 lyon center drive E, new hudson< mi 48165 : 248-573-0321 ) I purchased a 2018 Chevy Equinox ( VIN [xxx] ) the week of thanksgiving 2017 I was driving the vehicle on Thursday 2/15/2018 when my solid state check engine light illuminated. I immediate hit the onstar and they gave me a code of P3055 and told me to take to the dealer within 7 days.. I was told it was a ' voltage communication ' issue and that I should be all set, it was resolved. The following 2/21/2018, while out at lunch during my work day, the solid state check engine line illuminated yet a 2nd time. This time they said my vehicle needed a new ' engine control module ' - that was repaired, approx. 2 weeks later, my " service ESC brake/ traction control came on" and would not go off, they had the vehicle a week and determined it was a ground short. Here it is 3/23/2018 and a 4th time my car is at the dealer, ESC/ traction control again. 4 times in 5 weeks my vehicle has now been in to the dealership, at 8,000 miles.ridiculous- all of this happened while driving. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Oxford, CT, USA