This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle has started to lose power was taken to firsteam Norfolk Va where purchased took for oil change and tire rotation also loss of engine power at speeds of 20-32 mph and 50-62 mph. Dealership at Norfolk Va sent to firstteam Hampton VA Chevrolet for diagnosis and came back no engine light and small misfire 3/4 sparkplugs needed changed $177. After plugs were changed still had misfire then they felt it was number 4 injector $500 but never did work. I took it to national shop for recommended injector and when plugs were pulled mechanic found no new plugs. Injector was replaced with gm part and still misfiring. Norfolk firstteam towed vehicle back to Hampton Va firstteam and they are now giving me the run around. They want a blank check to replace parts till they find the problem. Unexceptable to even ask. Service writer has been very disrespectful and hung up on national shop and myself. When asked questions regarding work done service writer would just talk over us and speak to us disrespectful and then hung up. We have requested service manager at Hampton firstteam Chevrolet contact us and we were told she would tell him later. I have contacted Aston Lewis Jr owner of all firstteam dealerships here in Va requesting help three times and still no response. We need this reported so someone can fix the misfire and power loss the dealership does not know how to fix. Car is under power train warranty. Any help would be nice.
Purchased 2019 Sept 2021 engine light appeared fixed mass air flow by Reedman Chevy Sept 2022 engine reappears they fixed oxygen sensor Dec 19 2022 engine light reappears. Taken to Reedman 12/28/22 states orifice sensor or tube discover GM is aware of issue bullentin no.:20-NA-047 Reedman refused to honor repairs. States service will be $2,000 after contacting GM Protection Plan stated they give a $300 good will offer toward repair however the part is not covered under warranty(confused).
I purchased the crossover 2019in or around Sept 2021 the engine light appeared, it was taken to Reedman Toll Chevy of Springfield and they replaced the mass air flow sensor or oxygen sensor. Sept 2022 the engine light appeared again they replaced the oxygen sensor, Dec 19,2022 the engine light appeared again the vehical was taken to Reedman were it remains and I am being told it's th orifice tube(PVC tube). They stated this part is not covered under warranty after research GM bulletin No.: 20-NA-047 states this part is in fact covered. Reedman states the coverage of the service is $2,000 I contacted GM warranty dept (Irene) case#9-8392615536 who stated the part is covered also. Reedman refuses to follow the order given under the bulletin and GM.
The contact owns a 2019 Chevrolet Equinox. The contact stated that while stopped at a light, the engine failed to engage while the accelerator pedal was depressed, and the RPM failed to increase. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the contact needed transmission fluid however, the failure recurred. The contact was concerned that while driving the failure might cause an accident. The vehicle was not diagnosed. The dealer was notified of the failure and an appointment was scheduled. The manufacturer was not notified of the failure. The failure mileage was approximately 50,002.
While driving on the highway a warning message came up that said -€œengine power reduced-€ and moment after we lost the ability to accelerate. We pull over and turn the car off, when trying to restart it, it would not restart. We were left stranded on the side of the highway. We had to get it towed to a GM dealership and after 3 days we received a diagnosis that the vacuum pump failed and seized which caused damage to the end of the cam shaft. Repair costs are approx. $1800! We are lucky we didn-€™t completely lose control of our vehicle and was able to get to the side of the road!
- Midland, MI, USA
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The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle was hesitant to accelerate while depressing the accelerator pedal. The vehicle was taken to an unknown dealer who replaced the throttle body, but the failure continued to occur. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 14,000. The VIN was not available.
We noticed a reddish liquid on our garage floor. As the car is under warranty, we took it to the dealer who said it was a leak at the drivers side axel seal; they kept the car for one day, said it was fixed, and called me to come pick up the car. The very next day I noticed leak was worse, and so I reported that to the dealer (see uploaded photo). The dealer told me that they would connect with "tech assist" (whatever that means) and get back to me. I'm concerned that if the leak gets even greater while on the road it could be a safety problem.
The contacts wife owned a 2019 Chevrolet Equinox. The contact stated while coming out of a standstill the contact heard a strange noise coming from the engine compartment and shortly afterwards the vehicle began to produce smoke and proceeded to catch on fire. The fire was extinguished by city police and a report was taken. The contact stated engine power reduced warning displayed was illuminated. The vehicle was towed to contacts residence where it was diagnosed with being destroyed. Upon investigation, the contact associated the failure with, NHTSA campaign number: 20V668000 (power train) however the VIN was not included. The manufacturer was informed of failure and was awaiting a response. The failure mileage was approximately 16,199.
I was sitting at a stop light. When the light turned green I took my foot off the brake and applied the gas pedal. The car did not respond to the gas pedal at first and just sat there. After a few seconds I was able to start moving. This situation almost caused me to be rear ended. This is the second time this has happened and had the vehicle in for service a few weeks ago for same issue.
I'll be driving very lightly and about 25mph when it wants to ship it surges. I still have the same pressure in the gas pedal. I seen it get stuck at down shifting a few times when going down a hill. It has lunged almost too one time. I brought it to the dealer they test drive it, had no codes was told it was normal. I been driving cvts for a decade now and I know this is not that soni sort of bought it. I think the transmission shouldn't do this.
Transmission shudders while driving at low RPM. Intermittent hard or rough shifting. This happens usually at speeds around 45 mph it has a shudder and slight surge. Another incident while stopped, foot on the brake the vehicle lunged forward.
Purchased new car on September 7 2019. Started having car issues on 9/25/2019 took car in on 9/27/2019. Car was making loud screeching noises, brake pedal would get hard. Was hard to break. When reversing screeching noise would get louder and louder. Was told by a Chevrolet technician car was fine it was because it was new. Took car in once again on 12/26/2019 vehicle would randomly not turn on, brake pedal would get hard, car would screech. Came to the point were I was scared to take the car to the grocery store because I was unsure on whether the car would randomly not start. Inform Chevrolet of everett and was told it was 3 bolts, and was given the car back. Took car to California after the dealer told me car was completely safe. 1/14/2020 car was towed to dealership because it would not turn on. Called Chevrolet they said they do not know what is wrong with the car. They do not understand why it turns off and why it won't turn on. Called GM motors they said they are unable to help but I can start a case in which I did. Went to Chevrolet on 1/24/2020 they said they have no idea on why the vehicle is having starting problems, tried making me take the vehicle home knowing it is unsafe because they can't fix it. Car has been sitting in shop now for 14 days and no one has information on how to help me, nor has anyone contacted me, I have calling records on how many calls I've made to GM motors trying to get a hold of anyone who can help me but they always state no one is available to help me. GM motors also did 'advice'me to not seek any legal help if I wanted to be helped.
Car would start bucking, stuttering and jerking. This occurred three times. A/C compressor froze, had to be rebuilt. Almost got rear ended twice. The dealer could find no problem on the last two times. This happened on city streets while in motion and from a stop.
Bought Equinox with 9 miles O it on Monday 05/27/2019 and on Friday 5/31/2019 on the way home from going to dinner, with only 213 miles on the vehicle, the check engine light came on and the engine power is reduced warning light came on. Looked up the error code on line, because the owner's manual is not that easy. Code displayed could shut engine off at any time to prevent further damage. Thank god we were a 2 miles from home.
Auto stop / start is going to get someone killed. Hesitation from brake to gas causes a whiplash effect to everyone in the vehicle. Also, pulling out in traffic is a total crap shoot as to weather the vehicle is going to start, hesitate or go at all.
The engine "auto stop" feature can have enough of a delay to allow the accelerator to be pressed as the engine starts causing it to lurch forward rather than accelerate smoothly. It also can cause a delay when pulling out into heavy traffic. There is currently no way to temporarily or permanently defeat the system on this GM model according to GM service department. Though I am sure it is operating as designed for certain owner driving styles and traffic conditions this can be a serious hazard. Car makers should be required to either disable the feature permanently by owner request or have a method for the owner to bypass the system. With less than 250 miles I have experienced 2 incidents of almost hitting the car in front of me from a stop and 1 of almost being hit pulling into heavy traffic from a stop. I see many other similar complaints and hope this can be addressed before someone is hurt or worse due to it. While stopped at a railroad crossing with auto stop the engine unexpectedly started as A/C compressor turned on causing the car to lurch forward toward the moving train. Almost a major near death issue.
A D V E R T I S E M E N T S
- Norfolk, VA, USA