This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While in motion the car randomly and quickly decelerates and will not allow you to accelerate. Phillips Chevrolet has attempted to repair the car citing engine power reduction, transmission, stabilatrak and non verifiable issues over a 2 month period. Within that 2 month period, May 18, 2020 to July 24, 2020, there were 7 attempts to repair the car. All 7 attempts were unsuccessful. Between June 22, 2020 and July 30, 2020 there were more than 20 telephone calls placed between General Motors and I, regarding this vehicle and it's engine, transmission and non-verifiable issues. General Motors and phillips Chevrolet are refusing to acknowledge that the car is a lemon. There are currently a little over 8,500 miles on the car and I am in fear of my life each time I enter the car and I have made phillips Chevrolet and General Motors aware of this issue. This is my second NHTSA report. The initial NHTSA report is 302587, was filed on June 22, 2020. Phillips Chevrolet and General Motors are refusing to provide me with a safe vehicle to travel in despite 7 service visits with phillips Chevrolet, and more than 20 telephone interactions with General Motors. There a more reports but your system will only allow me five documents,
When the vehicle is in motion an intermittent foul chemical type odor emits into the car through all of the A/C vents. I have been in contact with the General Motors customer assistance, my dealership service department and the BBB autoline whom are all aware that there is a problem with the vehicle stated in a technical service bulletin and in a recall for the issue but GM states there is no repair to completely eliminate the condition at this time. After 4 service repair attempts and a final repair attempt, the problem is still occurring, in which GM, dealership service departments and BBB autoline are aware as well. This nauseating odor is a chemical type pollution emitting into the vehicle cabin that presents a health concern and safety hazard for myself and all other occupants while inside the vehicle. The odor is so potent that it adversely affects my ability to safely control the vehicle while in motion. The impure ac is nauseating and takes my Focus off of the road and into an immediate panic to find a way to get the contaminated air out of the vehicle as quickly as possible. This problem/defect with the vehicle creates an unsafe and unhealthy condition. The component/part causing the problem is unknown by all parties. Tsb: Pit2726. GM recall:N192271200.
While driving home from work at 9:30 pm on a state highway, my 17 year old son hit a deer on the front passenger side of the car. The airbags deployed and he slowed down and pulled over and smelled smoke. He got out of the car and saw flames. He immediately called 911 and his mother. The car was on fire and burned until fire company got there and put the fire out. Most of the passenger side of the car under the hood was destroyed. The car was a total loss. My concern is that car should never have caught on fire. My son is lucky he could get out of the car. He was shaken up and got whiplash from the impact but seems to be ok. However, my brand new 2019 Equinox is not ok. I can tell you, if the car hadn't started on fire, structurally, there wasn't a ton of damage. It could have easily been repaired. I would like to know how this happened?
The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving, there was an abnormal chemical odor inside of the vehicle, coming through the air vents while the air conditioner was activated. The failure was present after the auto fuel shut off was activated and the vehicle restarted. The vehicle was taken to preston hood Chevrolet located at 212 sw hollywood blvd, fort walton beach, fl (850) 664-7000, however, the mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure, but offered no assistance. The failure mileage was 600.
I have 33K miles on the vehicle and when driving the car feels as if it wants to shut down. A few recent drives, on city street, I've been feeling the car struggling to accelerate causing a jerking forward motion. Another issue I have is I recently had to put air in my right rear tire, when I plugged my tire inflator in the electric socket and turned the power on, the car sounded like it was struggling to stay on and the engine was becoming increasingly noisier. I proceeded to put air in my tire and the right break light began flashing, only the right brake light. I had used my tire inflator in the past on same vehicle about a year ago and had zero issues. I also received notification from onstar today, 5/13/20 that the system had detected a fuel emissions issue and then my engine light turned on.
- San Berbardino, CA, USA
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I was driving about 45 mph and I heard a noise. Engine said speed reduce. When I went to brake the car hard no power brake and was very difficult to stop. It can not be drive because I have no brakes
The contact owns a 2019 Chevrolet Equinox. While driving 25 mph, the vehicle backfired and the check engine warning indicator illuminated, which meant there was reduced power. The failure recurred three times. The vehicle was taken to cape coral Chrysler Dodge Jeep Ram (2200 ne pine island rd, cape coral, fl 33909) where it was diagnosed that the turbo needed to be replaced. The vehicle was repaired; however, the failure recurred with a burning plastic odor. The vehicle was taken back to the dealer where it was diagnosed a second time that the turbo needed to be replaced. The vehicle was later taken to roger dean Chevrolet (101 sw pine island rd, cape coral, fl 33991, (239) 74-3326) where it was diagnosed that the turbo failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,000.
The contact owns a 2019 Chevrolet Equinox. While driving 55 mph, the contact heard a loud abnormal noise. The contact mentioned that the vehicle jerked violently and the power reduced and check engine indicators illuminated. The vehicle was pulled over and the contact noticed that the turbo hose was disconnected from the engine. The vehicle was taken to grieco Chevrolet of fort lauderdale (1300 N federal hwy, fort lauderdale, fl 33304, (954) 607-4358) where the contact was informed that the faster needed to be replaced in the engine. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,000.
Our college age daughter had a potentially dangerous problem recently involving her brand new 2019 Chevy Equinox losing power in the middle of traffic on the expressway! she called me crying and frantic saying that a tractor-trailer was right behind her when this happened. She managed to pull over to an exit and park in a nearby plaza parking lot. When I got there and drove the car the tach was up over 2,000 RPM's but the car was only going about 15 mph! I decided it was unsafe to drive so we had it flatbedded to the dealership where we leased the vehicle. There an experienced tech opened the hood and showed us exactly what the problem was. He said the hose from the turbo-charger had come loose! and that without that hooked up to the engine, the engine would have lost about 80% of its power! we were really upset that this happened on a brand new Equinox with only 500 miles on it! our daughter could have been killed!
For unknown reasons vehicle caught fire. Vehicle was parked in a motel gravel parking lot for about 10 hours after having been driven for about 7 hours. Engine compartment was completely consumed by the fire before being put out by fire department.
8/23/19 I bought a new, 2019 Equinox premier. On 9/19/19 traveling 70 mph on interstate 70 near columbus, oh, car made loud bang, shook, and went to reduced power mode. Car behind us was able to quickly change lanes avoiding a crash.towed to wyler Chevrolet, told car had a recall notice regarding charge cooler hose. We were never notified of recall. Wyler told us it's fixed so we continued trip to pittsburgh. 9/22/19 same thing happened. This time towed to classic Chevrolet in pittsburgh, they knew nothing about the recall but found it on GM website, printed the necessary repair information, 9/23/19 told us car had a guaranteed fix. 9/24/19, driving 70 mph in pittsburgh rush hour traffic, bang, shaking car, reduced power mode. Onstar told us to drive to crevilli Chevrolet in pittsburgh. Mychevrolet told us they would pay for a rental so we could return to cincinnati and tow the car to our dealer joseph Chevrolet in cincinnati. 9/28/19 car is still sitting where we parked it at crevilli in pittsburgh. We have a case number and advisor. Unfortunately we know nothing as they won't return phone calls and have no documentation that they will pay for rental car. We are fl residents and have to be in flfor medical appointments by 10/7/19 however our brand new car is in pittsburgh. Internet search reveals numerous stories regarding same scenario while driving 2019 Equinox. Unbelieveable that Chevrolet is allowed to continue selling these defective vehicles putting drivers in harms way. All who have posted online complain about terrible GM customer service. My wife and I are 73, on a fixed income, and this stress is taking a toll on our health. Financially we are making payments on a vehicle that can't be driven and is sitting in pittsburgh. What are we to do? no on will tell us the status of our case.
Was driving the vehicle home one evening. Hit the acceleration pedal like normal, and I heard a loud 'pop' or 'thunk' under the hood. Thought it was really bad wheel hop or something. Right after that the cel came on, and the vehicle went into 'low power' mode. Was able to drive it back home slowly. Had it towed to dealer, said a hose to the turbo came off. Took a few days to fix. Picked it up from the dealer, got out of the parking lot. Made it maybe a few hundred feet, and the same exact thing happened. Drove it right back to dealer. They were able to quickly order part and fix it again within a day, this time replacing the clip and the hose. Driven the car pretty hard to make sure it will hold. It has so far and hopefully will continue to do so. This is obviously a serious issue with this particular model, as there are a ton of reports here about the exact same scenario.
2019 Chevy Equinox turbo hose blew off. The retaining clip failed to properly hold hose in place. The hose blew completely off making a loud noise. The vehicle then immediately went into low power mode. All acceleration was gone. Loss of power created the RPM's to increase while going up hill the engine struggling to climb.. the vehicle lost speed all the way up the hill. The turbo was useless at this point. Very unsafe to suddenly lose that much power to yoour vehicle. GM has to find a solution to this problem. My local dealer is not very helpful.
On June 28 we were traveling from northern California to southern calif. When going up a steep incline, I heard a popping sound coming from the engine. Immediately, lost power, check engine light came on, with a message "reduced power". at the time, car was virtually brand new, with only 1335 miles we were in a fairly remote area, so I pulled off the interstate, and called for a tow to nearest Chevrolet dealer (37 miles away). Dealer was already closed, it was 9 pm. Left car overnight at dealer, and contacted them next day. Dealer service dept. Stated it was a "throttle body pipe that popped off, and it would take a few days foe fix, and replacement part. We were 400 miles away from home, dealer did arrange for rental car to go back home with. Repair took nearly 2 weeks. When notified that car was ready, I drove back down to valencia, calif. From sacramento area to bring car home. I went 2 blocks, and check engine light immediately appeared, returned to dealer, and the installed some sort of clamp, as a fix, and was told all is now ok. I proceeded home, going up the same incline 35 miles later, and same problem occurs, lost power, check engine light, with reduced power message. Was towed back to same dealer again. Service manager explained this was a common problem in Equinox model, that GM has no good answer for. Again, diagnosis was "intake pipe popping off throttle body". again, it took 2 weeks to replace intake pipe and throttle body. After repairs, I'm still noticing that acceleration is somewhat choppy, and not smooth. I still am not happy, and intend to have my local dealer, address this problem, that I'm starting to see, is a widespread GM Chevrolet problem.
Car would start bucking, stuttering and jerking. This occurred three times. A/C compressor froze, had to be rebuilt. Almost got rear ended twice. The dealer could find no problem on the last two times. This happened on city streets while in motion and from a stop.
I was driving on the highway at 70 mph when I heard a loud bang. The vehicle immediately loss engine power and began 'sputtering.' The reduces engine power warning came on and the check engine light. I was able to safely make it off the interstate before the car completely stalled/quit. I have to have the vehicle towed and pushed into the service bay. I was told the intake valve was damaged and came loose. This could have been a very dangerous even fatal situation if theirs had been a car tailgating me.
On May 18th 2019 while accelerating from 45 to 65 mph to enter onto a freeway, heard/felt loud pop from engine, lost power warning lights appeared "reduced power". contacted on star, noted the problem drove to dealer 8 miles away, diagnosed as plastic clamp on hose from turbo charger broke. Equinox had 732 miles on it, in shop for 14 days waiting for fix. Metal clamp added to re-enforce the plastic clamp, dealer stated new hose ordered as still defect in the plastic coupling. August 7th, back at the dealer to install new tube for turbo charger. August 13th driving 45mph, accelerated lightly maybe from 1600 RPM up to 2500 RPM, felt/heard pop from bottom of engine same warning of reduced power. Same issue as before, different part of the tub from engine to turbo charger. This is a defect in engineering, need NHTSA to step up, order GM to fix this properly. No longer trust this vehicle. Still summer here, will be very unsettled during the winter when temps can stay below 20 degrees for weeks or colder how a plastic tube will react to the cold in a hot engine compartment. NHTSA needs to act now before this causes accidents with injuries or death because of negligence on the part of GM and those engineers that designed this weak system. This what a government Agency is supposed to do, protect the consumers. We purchased a new vehicle to drive not be worried if it will get us safely to where we need to go!
Purchased 2019 Equinox had 957 miles on it when "check engine" light appeared. Took it into dealership and they said code was P0442 evap small leak. They found purge tube not seated fully. Prior to driving it into dealership we smelt gas fumes in the interior cabin. 23 days later "check engine" light appeared at 1426 miles. Heard loud pop coming from rear of car. Again gas fumes can be smelt in the interior cabin. Dealership said code P0442 again but it was from the evap canister "O" ring failure. This emission system seems faulty as it is a sealed unit but smelling gas fumes in the interior is not safe at all.
While driving at freeway speeds, there was a loud pop sound and then the engine went into reduced power mode & the check engine light came on. Dealer states that it is the charge cooler air tube that becomes detached from throttle body. Multiple service writers have stated there is no official fix from GM. Two dealers have claimed to "fix" my issue, but it went into the shop again today for the fourth time for the same issue. First occurrence was at 149 miles. Next three were between 7500-8200 miles. The car has been at the dealerships three times the last 6 days.
While on vacation traveling on 81S in va & doing 70 mph on the 3-lane hwy., without a warning a power reduction message appeared on the dash; then the check engine light came on. Our vehicle went from 70 mph (posted speed) to 40 mph. In a matter of seconds. We had a tractor trailer pushing us & a car passing us on the left. Had it not been for the fast reactions of my husband and help from the man above, we would now be 6' under. After shaking & gaining our wits, we consulted the vehicle handbook to check on a possible reason for the power reduction & how to proceed. This accident would have been logged as driver error, when actually it was vehicle malfunction. We left the vehicle in va at a chev dealership on Monday & they advise it would be 4 days until they could work on the unit. We agreed to pick it up Friday on our return trip to pa. The dealership called thurs. Morning to advise it was ready. We had to request paperwork showing that it was worked on & that they found no issues with it, but that the check engine light went out. Upon arriving home, we took the unit to our local dealership and while the unit did not register a code in the computer a mechanic did find---5242 vehicle has a U0100 lost communication with the ECU--checked communication with the PCM, tcm & BCM---no poor connections found at this time. The dealership drove the vehicle for two weeks, but could not duplicate the issue. It is with much trepidation that we must now drive this vehicle for 3 yrs. Until our lease is up and will not be able to allow passengers in it for fear of this happening again and taking their lives too. We have read five reasons for the 2019 Equinox to experience a power reduction, but none of them fit what we experienced. We would like to suggest further testing & investigation into this matter. Our unit had 4,785 miles on it when this incident happened.
A D V E R T I S E M E N T S
- Lansing, IL, USA