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really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
104,250 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Express steering problems

steering problem

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2004 Chevrolet Express Owner Comments

problem #4

Jun 082013


  • 200,000 miles


On June 08, 2013 my husband had parked the van along side the road - he was out of it working. The vehicle was not running - when a coworker noticed smoke coming from the van. The coworker ran over to the van and seen that the fire was in the steering column. Within minutes the entire van was on fire. My concern is that this van had been having issues with something security. All of the gauges would shut down and it would display "security " on the dash. I personally had contacted our local Chevy dealer to inquire about this problem and how to take care of it. The local dealer suggested a new key made at the dealership using the VIN numbers. This made no difference as it happened again. This time my husband went to a dealership in norwalk, Ohio inquiring about the problem - they had no idea what the solution was either. My concern is that the dealerships have no idea what the "security" is or how to fix it......also I am wondering if this "security" issue is the reason that I lost my van to the fire on June 08, 2013. I contacted GM but they blew me off saying I had owned the vehicle too long to get any money for my loss. These vans are designed to carry lots of people and if my family had been in this vehicle at the time of the fire there would not have been enough time to get everyone out safely and that worries me greatly.

- Camden, MI, USA

problem #3

Apr 022012

Express 8-cyl

  • 118,000 miles
Vehicle has continued to evidence problems similar to what's described by NHTSA campaign id no. 04V452000. Power steering pump and belts have been replaced and GM dealer performed hydro boost inspection test and it passed; said no further action required. Bus has again lost power steering and brakes to cause a dangerous condition. Dealer says it is not a vehicle that recall applies to.

- Peabody, MA, USA

problem #2

Nov 252008


  • 60,000 miles
The contact owns a 2004 Chevrolet Express 3500. While driving approximately 35 mph, the vehicle suddenly lost power steering and braking ability. She lost control of the vehicle. She shifted into a lower gear and was able to completely stop the vehicle. The contact was able to turn off and restart the vehicle. The vehicle was taken to numerous dealers and shops, but they all confirmed that the hydro boost failed. There was a recall, in which the vehicle was not included. No recall could be found for the Chevrolet Express 3500 on the NHTSA website. The contact believed that if the failure was common, a recall should be issued. The current and failure mileages were 60,000.

- Pewaukee, WI, USA

problem #1

Feb 012007

Express 8-cyl

  • Automatic transmission
  • 39,000 miles
The contact owns a 2004 Chevrolet Express 3500. While driving 5-10 mph, the contact heard a clunking noise and the steering became difficult. The dealer stated that the steering idler arm was cracked. The manufacturer denied the repair as part of recall number 07103 because the crack on the idler arm was not located in the correct spot. The failure mileage was 39,000 and current mileage was 46,000. Updated 10/09/07.

- Ashford, CT, USA

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