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really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2000 Chevrolet Impala accessories - exterior problems

accessories - exterior problem

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2000 Chevrolet Impala Owner Comments

problem #1

Apr 302004

Impala 6-cyl

  • Automatic transmission
  • miles


I bought a Chevy Impala in the fall of 2000. One of the special features I had was the auto dimmer in the rear view mirror. In Dec. Of 2003 I noticed a 1/2 inch hole appearing on the mirror which was clear. I guess a yellow reflective coating is put on the mirror to help the dimming. I spoke with a dealership advisor from the dealership I bought the car and didn't seem concerned and said if I wanted a new mirror of this type it would cost between $200and $300. I said no at that time. Last week Friday April 30, 2004 when I got into my car after work I found the yellow reflective coating had just about melted away leaving only a small coating at the bottom and what appeared water droplets on the mirror itself. I went to a Chevy dealership to have this incident witnessed and recorded in my car file. Two service managers said they had never seen anything like this before. The following Monday I went to the car dealership where I bought the car to inquire about my options and to have them actually see the problem. On the way over I touched the bottom of the mirror and found a gooey black substance on my fingers. Apparently the bottom had melted. The service people said there must have been an electrical short that occured. But couldn't explain anything else. The warranty had run out so they suggested I call Chevy customer service for help. They set up a file for my complaint but found no one else had reported such a problem. They called the dealership to verify my story and agreed everything I said was true. But would not replace the mirror because the warranty had run out and because of the mileage. According to the dealership the mileage would make no difference. The Chevy rep did say that for customer loyalty they would give me a $500 certificate if I wanted to buy a new car. $200-$300 is still alot of money for me to invest. I don't know what I will do because I do worry because the dealership advisor did say something els could happen.

- Churchville, NY, USA

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