This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Chevrolet Malibu. The contact stated while driving approximately 65 MPH and attempting to depress the brake pedal, the vehicle failed to stop as needed. The contact was able to get to the side of the road but ended up in a ditch which stopped the vehicle. The vehicle was taken to the dealer who diagnosed the vehicle and determined that the brakes had failed and that the vacuum pump needed to be replaced. The vehicle was repaired; however, due to the manufacturing of the braking system, the damages was extensive, and the vehicle was undrivable. The contact stated that additional parts were needed to fix the vehicle. The manufacturer was made aware of the failure. The approximate failure mileage was 121,000.
The contact owns a 2017 Chevrolet Malibu. The contact stated while driving 80 MPH, the brake pedal was depressed but felt rigid, causing the contact to almost stand up and forcefully depress the pedal. The contact stated that the brake pedal responded. The check engine warning light illuminated. The contact was able to continue to drive the vehicle at a slower speed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 90,000.
The contact owns a 2017 Chevrolet Malibu. The contact stated that while his wife was driving at an undisclosed speed going downhill, the brakes failed to engage when the brake pedal was depressed, almost causing a collision. The vehicle struck a curb however, the driver was able to maneuver the steering wheel to go uphill and park the vehicle. The dealer was made aware of the failure but informed the contact to not take the vehicle in for diagnosis. The dealer instead referred the contact to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that he would be contacted after reviewing the information that was provided. The failure mileage was 70,000.
- Riverside, CA, USA
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- Clovis, NM, USA