This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The subframe in the front of the vehicle, also referred to as the engine cradle was rusted away to such an extent that it would not pass our state safety inspection. It is in fact the core structure to which the engine, transmission and entire front suspension are fastened and which holds them all in place. To protect myself against this sort of catastrophe I purchased Chrysler's 8/80 maximum care plan for $1365 in July of 2008 when I bought the Pacifica. My Pacifica was still well within that warranty with only 77382 miles and with the warranty due to expire 03/ 26 / 2014 when to my utter surprise and shock, Chrysler refused to cover any of the repair or even replacement parts ! this is a clear breach of contract and theft of my premiums. Now I find that this has been a chronic defect in all previous Pacifica model years, and Chrysler has gotten away with endangering it's hapless customers without being held accountable to the point of robbing legitimate warranty holders twice. Taking our money for their guarantees in the first place and then making us pay fully for the huge repairs they were supposed to cover but flatly refused to. I want to be reimbursed for the entire repair bill from July, 2013 - or - at least have my $1365 returned to me in full !!
Vehicle inspected on 08/22/2013, found engine cradle rusted through also unitized body support structure under outer rocker cover is crumbling in large flakes. Vehicle owned since new, had rear tailgate rust repaired under warranty a few years back. Vehicle major component unitized body structurally unsound. Vehicle cannot be sold to general public without disclosure, body structural integrity is compromised.
The subframe of my 06 Chrysler Pacifica is rusting and my mechanic and Chrysler dealer both explained that this is very unusual for a car that is only seven years old. The estimated cost to fix this is $1051.70.
- Schwenksville, PA, USA
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- Natrona Heights, PA, USA