This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Chrysler Pacifica. While the vehicle was undergoing routine maintenance performed by an independent mechanic, the contact was informed that the vehicle was rusted and the engine cradle was visible. The vehicle was towed to South oak Jeep Dodge Chrysler Ram (4550 Lincoln hwy, matteson, il 60443, (708) 747-7950), but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 160,000.
The contact owns a 2007 Chrysler Pacifica. While the vehicle was at an independent mechanic undergoing an alignment, the contact was informed that the frame had premature rust. The contact was concerned about the engine falling out of the vehicle. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000. The VIN was unknown.
2 issues with my 2007 Chrysler Pacifica. 1: the frame is mostly rust. The main problem with my 2007 Chrysler Pacifica is the electrical system. The I have had the battery tested and it is good. The starter was replaced and the car continued to start for two more weeks before it hasn't started since.
Engine cradle is rusted thru and cracking making car dangerous to operate known problem on this vehicle and Chrysler will not recall car is now worthless as is unsafe to drive even though everything works fine. If engine cradle where to fail when driving total loss of control would be very likely as steering shaft and suspension are all connected to it.
- Nekoosa, WI, USA
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I purchased my 2007 Chrysler Pacifica at a dealer ship in February 2017. I have just had the vehicle for 5 months. The car had everything running and when I say everything running; I mean A/C was working just fine as well as the heater and all windows rolled up and down. I had everything updated on this vehicle. Now 5 months later, I have neighbors on 7/25/2017 at around 2pm that witnessed my car catching on fire. How? I don't know and I am confused and worried because I had just pulled up to my home with my fiance. Our car caught on fire on 7/25/17 I had to call the fire fighters to come out and put the fire out. This was the most scariest thing I have ever experienced. I am overwhelmed. The fire fighters put the fire out and now I am with no vehicle. I am a single mother of 3 that works a double shift just to make a way in life. I am very disappointed in this experience and fear for my life from here on out. I am scared to drive or get in any car because mind you my car had been driving perfectly fine. I am disgusted at the fact that there are cruel people out here with license dealerships that are able to sell vehicles with vehicles that can cost someone's life. This is not acceptable and I am requesting an explanation to why this happened and I would like some kind of reimbursement for my vehicle. Me and my children don't have thousands of dollars to throw away I paid for this car cash. If you need proof of my car I can send pictures and report from fire fighters. I can send you proof of me owning the vehicle. I look forward to speaking with you soon you may reach me at [xxx] my name is [xxx] you may also call me via telephone at [xxx]. thank you for your time. I hope you have a great day! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I have a 2007 Chrysler Pacifica touring that I have had to repair motor mounts several times. When the car is stationary and then in motion the problem occurs. When I accelerate the car does not have it's full power potential because acceleration causes the engine to immediately raise up and then quickly drop down. I hear the engine hit the frame with a loud bang when it drops. This happens in motion, on city streets, and the highway. I believe this has caused other engine problems that I have repaired over the years.my motor mount replacement years are 2010,2012,2013, and 2016. I have receipts and the last set of mounts. I don't like to drive my grandson around in this car because I feel it is not safe for him. I always try to use my other vehicle to Transport children. I have requested help with Chrysler and was advised though we helped and replaced your mounts under warranty in 2013, we will no longer help you with mount replacement. We consider it normal ware and tare. Chrysler also advised they will not help because of the cars age and mileage. I have the recording. If this is considered normal than I feel it should have been listed in the consumer vehicle maintenance and repair book. Had I know I would have to re-secure my engine to the frame every year I would have not purchased this vehicle. Now Chrysler has released a new Pacifica. I am interested to know will this happen with the new Chrysler Pacifica. Regardless, it is not safe to drive around with the engine unsecured to the vehicle frame.
I purchased my 2007 Pacifica in 2009 with about 30,000 miles from Chrysler, elk grove, California. Upon reaching about 57,000 miles, when accelerating, I would hear loud metal banging from the engine area. I would also feel a hard jolt when accelerating. After visiting Chrysler, elk grove service center, I was told that 3 of my Pacifica engine motor mounts failed and needed immediate replacement at about $1000 dollars. I asked if this problem would occur again and was told I should have no further problems with the engine mounts by Chrysler, elk grove. I paid for replacement. At approximately 105,000 miles, I began to here loud metal pounding after accelerating from the engine area. I could hear metal knocking when I slowly drove over bumps in the street. I could also feel my car give a hard jolt when accelerating. After visiting the Chrysler, elk grove service center, I was told 3 of the engine mounts failed and needed immediate replacement for $1083 dollars. I told the service person that I had the same service repair and was told there would be no additional problems. Chrysler service replied the engine mounts on the Chrysler fail due to wear and tear. My concerns are I dont feel safe knowing that my engine is not properly secured to the frame of my vehicle. Chrysler service also told me driving with failed mounts will lead to other problems. There is no warning when these engine mounts will fail. The service manual does not mention these parts should be inspected for wear and tear at certain intervals or miles. Please help with failed motor mounts.
The first incident occurred a few weeks after we purchased the vehicle, I noticed rust/pit marks all over the exhaust system (under warranty completely replaced). The second incident occurred when I continued to notice the driver side floor was wet after rain or a car wash. Front windshield gasket needed to be replaced (under warranty repaired). The third incident the car was shifting hard brought it in was told it's normal no problem found. Fourth incident the car continued to shift hard, brought it in again and was told the motor mounts were broken (under warranty replaced). Fifth incident noticed the rear bumper fading compared to the other bumpers. Told it did not have the proper sealer on it (under warranty repaired). Sixth incident, noticed left rear molding panel loose. Found clip to fasten the molding was broken and defective, (under warranty replaced). Seventh incident, noticed the right rear molding panel loose. Found clip to fasten the molding was broken and defective, (under warranty replaced). All this with less than 30,000 miles. Thank god for the warranty.
A D V E R T I S E M E N T S
- Warren, MI, USA