This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving, the engine stops and the dashboard and shifter lights start blinking. The message "vehicle must be in park to shift gears" displays on the dashboard. This is incredibly dangerous and has happened 3 times now. Our family was almost struck by oncoming traffic. Updated 11/9/2017
While driving down the road my vehicle experienced complete loss of power. I had to manually steer it to the side of the road. After several minutes it restarted and ran fine. This happened right at 6000 miles and again at 6973 miles, same scenario with both. The doors and radio is also acting odd. I beleive there is some sort of electrical issue. Both times before the vehicle powered down I was going 70 +miles an hour, heat came all the way on and power shut down. My star # is 1728582. Chrysler told me maybe I was driving to fast"??" vehicle us only 3 months old. Dealership confirmed they had another Pacifica in the shop for the same reason...updated 11/07/17 updated 11/09/2017
On 6 different occasions my 2017 Chrysler Pacifica has shut down while driving. The car is in motion and the engine turns off. The screen displays "put car in park and press start button". at this point the car is coasting along the road. You have to attempt to get off the road and put the car in park to restart. The car does restart, but this is highly dangerous. My vehicle is currently at the dealer where I am being told they are unable to duplicate the issue....updated 10/25/17 updated 10/27/2017
All warning lights started flashing on the dash. Engine automatically cut off in the middle of the road. Started up car again and drove for a mile then engine cut off again in the middle of the road. Turned it on one more time and it would only go about 5 mph with throttle all the way down...updated 10/25/17 updated 10/27/2017
9/16/17 while driving, the uconnect system and instrument panel shut off and reset and the passenger window lowered. The vehicle continued to drive normally. 9/20/17 while driving the uconnect system and instrument panel shut off and reset and the car switched from drive to park. I was in slow traffic on a town street and was able to switch back to drive quickly. Updated 10/25/17 updated 10/27/2017
- New City, NY, USA
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2017 Pacifica touring-L engine shutdown completely when driving at about 35-40 mph on a city street when I slowed down from 45 mph. The van is less than a year old and has about 10000 miles on it. Screen displayed message 'shift to park and restart vehicle'. I tried restarting without stopping the car as there were cars behind me and I saw the message "too fast to shift to park" and the power steering was also cut off because it is electronic. I had to park on the shoulder and restart after a complete stop. Contacted my Chrysler dealer and he told me that unless there is a code no diagnosis is possible. I've dropped my car today morning - no updates as yet. Updated 10/25/17 updated 10/27/2017 updated 12/04/17 updated 7/20/18
After following given instructions my radio uconnect system has become nonfunctional I have been told by the manufacturer I have to wait for an update or a fix. It has been over a week already...updated 10/25/17 updated 10/27/2017
The contact owns a 2017 Chrysler Pacifica. The contact took the vehicle to the sport durst Chrysler Dodge Jeep dealer (513 durham-chapel hill blvd, durham, nc 27707; 919-724-4677) to have the vehicle repaired for a recall regarding the door locks. The vehicle was repaired. Shortly after the repair, the transmission warning indicator illuminated. The contact returned the vehicle to the same dealer where it was diagnosed that the computer needed to be reprogrammed. The computer system was updated. The failure recurred three more times and the contact returned the vehicle to the dealer a total of four times. The contact stated that the vehicle was presently at the same dealer, but they were unable to identify the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The recall details were not provided. The approximate failure mileage was 23,600...updated 10/30/17 updated 11/13/2017
The vehicle suddenly appeared to shift into neutral, while still in "drive", going approximately 40 mph. The accelerator was completely unresponsive and driver was unable to shift into another gear. The vehicle repeatedly said "not in park" while in park, showed the reverse camera while in drive, and would not accelerate when in drive. Fortunately the driver noticed the check engine light had come on and was pulling into a gas station when the unresponsive accelerator occurred, otherwise a collision would most definitely have happened..updated 10/25/17
My touch screen is unresponsive three fourths of the time that I try it. You are going to make me put a specific date here but that does not apply because it's been since the beginning and here I am and it right now and it's doing it again.
While stopped, the vehicle lost power and displayed a message "vehicle must be in park to shift" or something along those lines. Luckily the vehicle was stopped and not moving when it lost power. This is very serious because all propulsion from the vehicle was lost. The car did restart after it was shifted into P and the start button was pushed (with a foot on the brake). Chrysler has known about this issue for months now via the online forum discussing the issue and appears to be doing nothing about it proactively and is certainly not communicating about the issue with its customers.....updated 11/03/17 updated 11/07/2017
Car shut down while in drive, 5300 current miles. I was driving in heavy traffic in nyc and car shut down, earlier in the day I was at a dealership in safford va and they performed software updates because the day before in Florida windows opened and closed on their own in the front passenger side, cluster panel went on and off and battery light came on. Battery maintained its 14 amp charge for the next 90 miles I needed to reach autotrain in sanford Florida. I immiediately went to service in safford Virginia and they said it was an up[date issue. Drove the next 260 miles with no issue until it shut off"??"..updated 11/07/17 updated 11/9/2017
I was driving on a highway (with my kids in the backseats) and suddenly (for no reason) the vehicle lost all electricity (including, power steering, engine, headlights, dashboard lighting). The dashboard only said "put car into park and restart." Thankfully, I was able to pull over partially onto the side and restart the car after it was in park. (this happened a second time a few minutes later but in that case the electricity came back on itself after a few moments.) this was a scary and dangerous experience.....updated 11/03/17 updated 11/09/2017
While driving the vehicle it turns off and comes to a compete stop. The screen on the dash reads must place park in P to start. I have to then place the car in park to start back up again. This has happened 3 times in 3 months. The vehicle loses all forward motion and shuts off. Every time it has done it it has been while excelerating from a stop sign on a city street. The cause of this seems to be with the transmission as the vehicle stutters just before it stops.....updated 11/03/17 updated 11/9/2017
The minivans engine and all electronics will shut off while in drive, we lose power steering and are prompted to shift to park and restart, it's happened 3 times so far once driving 45mph on a city street, once at a red light in drive on a larger highway and once in park in a parking garage......updated 11/03/17 updated11/09/2017
Windows roll down by themselves vehicle in park. One time vehicle places self in park when braking pulling into a parking lot. One occurrence, vehicle placed self in park and died in stop and go traffic on interstate. Heated seats wired backward.....updated 11/03/17 updated 11/09/2017
The contact owns a 2017 Chrysler Pacifica. The contact stated that the back up camera did not cease to function even after being shifted into drive. The failure occurred intermittently. The vehicle was taken to the route 1 Chrysler dealer, but the failure could not be duplicated. The manufacturer was notified of the failure and stated that nothing could be done. The manufacturer instructed the contact to stop calling and provided case number: 31318899. The failure mileage was approximately 16,000.
Vehicle randomly shut off at 60mph on route 70 with loss of steering while diving through a tunnel in the rocky mountains. Van had 7,500 miles on it.....updated 11/03/17 updated 11/09/2017
This vehicle is equipped with an engine smart stop feature. Meaning it will it will shut off the engine while at a complete stop. While at a stop the engine did shut off as it should. But this time the vehicle clustered displayed a "press brake for desired gear" message". along with a flashing blue light under "D" indicator under the shift knob. It went into park or neutral on its own. I simply put it in park and back into drive and drove off. Now I just disable the emergency smart stop off on every drive for fear of this happening again...updated 11/06/17 updated 11/09/2017
A D V E R T I S E M E N T S
- Mountain View, CA, USA