This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While trying to accelerate after stopping at a red light, engine turned off and a warning message appeared on dashboard saying go to park. Car only re-started after several attempts.
Car stalled while driving with warning to service electrical module. Upon restarting, no power steering. If this occurred on a busy road, it would likely lead to an accident because the stall was sudden, and without being able to steer properly. After letting car rest for a while, it struggles to start, but power steering works now.
The vehicle will randomly lose power when going from a stop or low speed and attempting to accelerate. For example, if I am stopped at a red light and start to accelerate once the light turns green, the vehicle will not gain speed. I have to let up off the gas pedal and then I will feel a "jolt" and then the vehicle will pick up speed. The safety of myself, my kids and others were put at risk because I cannot maintain a safe speed while driving. If I am stopped to make a turn, my vehicle has lost power or wouldn't gain speed as I was turning into or merging into oncoming traffic. Also, and the most dangerous, was when I had the vehicle in reverse to pull out of a parking spot at a store. When I attempted to turn the dial knob to "Drive", the vehicle turned itself off and the dashboard flashed with a message stating I need to put it in park and restart the engine. It was very scary to have the vehicle cut off on me like that. I have taken the vehicle to the local Chrysler dealership and an independent service center. The Chrysler dealership claim they were not able to reproduce the problem but stated they would have to break the engine down to the point of failure to diagnose the problem, a minimum charge of $750. The independent service center stated they could reproduce the problem and that it was the camshaft sensor which I had replaced for $400 but the problem continued not even an hour after I picked up the vehicle. They kept the vehicle an extra day but stated they were unsure of the problem and suggested it could be transmission related and that I take it to a certified transmission repair shop. The engine light came on when the problem first began but since having the vehicle serviced at the Chrysler dealership and the independent service center, the problem continues without the engine light appearing.
The vehicle stalled on the road in the middle of an intersection and then again in a turn lane a few hours later in the same day. The car was in drive, rumbled near the front of the vehicle, lurched forward, and then the engine cut out and would not restart. Trying to start the car again made a REVVVVVV-putta-putta-putta noise and there was not any control of the ignition on my end. It revved up and then hovered around 1/2 of 1 RPM on the dash then it would cut out and ask me to put it in park and start again. Hitting the engine start button did nothing and the dash electronics seemed to cut in and out. Each time I went to restart the car, it went from being in drive to stalling to needing 5+ minutes before it could be driven again, this happened without warning. My family and myself were in the car when we were first stuck in the middle of an intersection. If traffic had been heavier there would have been no warning and I would just be stuck with no way to move the car out of the way quickly. AND with electric systems malfunctioning I'm not confident that the airbags would deploy effectively in the event of a crash should we be left stranded at another intersection after the car stalls. I drove the car to the dealership and on my way a very similar incident occurred, i used my phone to record the incident this time and while the car started right up in the dealer's driveway, I was able to say "NO it literally stalled on my way here, look at this video" The video is just 5 minutes of me sitting at another intersection with people honking and cursing at me as they drive by. The car starts up, revved up then dies immediately. Earlier, the AUTOSTART light came up, but the second time the CHECK ENGINE light was on and off again. The vehicle is at the dealership now and we are hoping it will be repaired, but (looking over other complaints here) I'm very worried about the safety of my family and other drivers with these vehicles on the road.
- Alexandria, IN, USA
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The battery constantly dies. If we go 1 day without driving, we have to jump it. The screen will malfunction and black out. The sliding doors will not close requiring us to close them several times before they actually close properly. We-€™ve had issues with the emergency brake automatically engaging after some of the battery issues as well without indicating the parking brake is on. We-€™ve replaced the first battery after roughly 3.5 years, and still the battery that is less than 1 year old dies constantly. We-€™ve had 2 garages do diagnostics and replace parts (1 being a dodge/Chrysler dealer) and even after thousands of dollars spent to fix the problem, a week later the battery is dead again. It-€™s an endless cycle. We-€™ve also experienced jerking from the transmission while driving that did not go away after software fixes. The dates and info below are for the most recent time the battery died, which is probably the 50th time it-€™s died in the last year.
The contact owns a 2017 Chrysler Pacifica. The contact stated while reversing two days after purchasing the vehicle, the electronic shifter was placed into DRIVE however, the vehicle would not move. The warning message "Service Shifter" was illuminated. The contact continued to engage the electronic shifter until the vehicle responded. The contact stated that the failure reoccurred and the vehicle was taken to the dealer where the vehicle was purchased. The dealer then towed the vehicle to an authorized Chrysler dealer, where the vehicle was diagnosed with an electrical wiring failure. The vehicle was repaired; however, the failure persisted. The contact stated that the vehicle was taken back to the dealer again to be repaired. The dealer repaired the vehicle; however, the failure reoccurred while driving. The contact stated while driving at 60 MPH on the highway, the vehicle suddenly stalled, almost causing other vehicles to crash into the vehicle. There were no warning lights illuminated. The vehicle was towed to the dealer where it was purchased and then the vehicle was taken to a second Chrysler dealer; Frontier Dodge Chrysler Jeep Ram Fiat (5801 TX-327 Spur, Lubbock, TX 79424). The second Chrysler dealer diagnosed the failure as an electrical failure. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the second dealer who notified the manufacturer of the failure. The manufacturer advised the dealer to replace the battery. The battery was replaced; however, the failure persisted. The vehicle was taken back to the second Chrysler dealer but was not repaired. The failure mileage was approximately 73,000.
Our Pacifica plug-in hybrid intermittently wouldn't start beginning in October, 2021, each time displaying a "Service Charging System" message and Check Engine light. In one case, it was on and would not shift into Park, and we got stuck ~30 miles from home, with kids, and had to arrange for pick up and transportation. After many attempts, we were able to start it and drove it to a dealership in Plymouth, MI on November 15th. It has been there since; the dealership wanted to replace the high voltage (hybrid) battery under warranty. Chrysler would not authorize this part to be ordered and directed the dealership to replace the Onboard Charging Module. That did not resolve the issue and they eventually (on December 27) ordered a new HV battery (which still has yet to arrive).
On July 26 when starting the car the entire dash lit up and all possible dash lights began to flash, the RPMs would go up and down, speedometer would move up and down. It literally looked possessed. Turned the car off. Later that day went to start the car again (to bring it in if possible) and the car started fine. Started driving towards the dealership. At 30mph the car began to accelerate on its own. Thankfully no cars in front as I slammed the breaks and pulled over. The dash lights again went haywire. Pulled over and shut car off. Turned back on and drove the mile home (13 miles to dealership). Next day we again brought it into the dealership and the car made it. They were unable to duplicate and stated there were 100's of codes and they don't know where to begin. The dealership sent me home. Almost a month later exactly the vehicle went crazy. This time I grabbed my cell phone and recorded it. Turned the car off and had it towed to the dealership. It did not do it again. They have had it now going on over two weeks and are unable to duplicate the issue. Again, they stated there are 100s of codes and don't know where to start. The car is not safe for driving. Once the dash goes crazy all control is lost. We have an extended warranty. We love the features of the car, but with five kids we do not feel safe driving it on the highway until they look into this. I have read at least two others with similar issues, but the dealership says they only work with Chrysler Engineering and don't look at other websites. VERY FRUSTRATED.
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start after several attempts with the STOP/START unavailable message displayed on the instrument panel. The contact replaced the battery however, the failure returned soon after each battery replacement. The contact also stated that the vehicle independently accelerated while driving at various speeds. The contact stated that the vehicle also stalled while depressing the accelerator pedal. The service shifter and service electronic stability system warning lights were illuminated on the instrument panel. Additionally, the contact stated that the vehicle would not accelerate above 25 MPH while driving. The contact was forced to use the hazard lights and slowly drove the vehicle back to her residence. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 19V348000 (Electrical System) and 18V395000 (Electrical System, Equipment). The manufacturer was also notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
I have twin boys, I let them out of their car seats after returning from daycare. I took bags in my house and returned to find my door off the upper track and hanging from the lower attachment causing much stress to the bracket and and scratching my exterior paint. From the door opening and closing so many time off the track. This occurred after my son said he hit that button on the door a few times. This door could of easily fallen off or hurt one of my sons. Very scary! Also I found numerous other Pacifica forums that say the side windows have broken on there vehicles after this same type of event has happened. I am very concerned, this is my daily driver for all 3 of my sons who are all under 4yrs old. This heavy door could of caused serious damage to one of my sons. Please help me resolve this problem. Also now I have scratches on my paint from the door going back a forth which is visible from the outside.
The start/stop feature says to service the system and it effects how the vehicle drives. There-€™s no pick up and the RPMs are messed up. I have had it to the dealership 5 times and they-€™ve fixed a few things but the problem persists.
The wiring harness on the sliding doors allow the wiring to become frayed and makes the door not close properly. See YouTube videos on this model car door malfunctioning. When attempting to close the door, the door closes and then reopens until you repeatedly close it.
While driving vehicle with cruise control set to 55 vehicle stallings, losing power steering, and loses all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. Send back to dealership three times to two different dealerships and for same
Lane assist and Forward Collision Warning would intermittently turn off along with the passenger window automatically going down. Vehicle would also seems to glitch and restart at the same time. After this taking place for a couple of weeks, now the vehicle has twice completely shut off while driving. The engine, screens, dash, etc. all turned off and the it was automatically put into PARK. Vehicle will restart and everything seems back to normal once it is restarted.
I tried to start my Chrysler Pacifica in the morning. The car would not start, and all of the vehicle's dashboard warning lights came on at different times when i pressed the On/Off ignition button. There was no clear, or coherent error message being displayed about what was wrong with the vehicle. Every warning light came on and off. The vehicle's computer module appeared to have malfunctioned. I was finally able to start the car, and brought it to the dealer for checking. The dealer informed me it was simply a low battery problem, but could not explain to me why all of the warning lights on the dashboard and console came on and off. Nothing in the owner's manual explained this sort of issue. I feel very unsafe with this vehicle, as the computer can display warning messages randomly, and disable the vehicle.
The power steering would go out, a notice would come up stating " power steering unavailable", then the power steering would work for about 60 seconds and go out again and then repeat the problem. This just starting happening on 4/10/21. We had just gotten into the van and started driving, we went about 1/2 mile, it happened a total of 4 times. We turned around and brought the vehicle back home and it happened 2 more times
Issue with horn, lights, coolent, engine gaskets, park brakes sticking, turning signal, , electrical al connected some how but 4 Chrysler dealers and they can't duplicate it even with pics and video I've shown.paying for car I can't use. Any other similar issues or am I the only one driving the ghost car.
REPEATED, VIDEO DOCUMENTED OCCURENCES OF VEHICLE STALLING, LOSING POWER STEERING, AND LOSING ALL DRIVER-ASSIST FEATURES, TO INCLUDE TRACTION CONTROL, BLIND SPOT MONITORING, POWER STEERING, FORWARD COLLISION AVOIDANCE, ADAPTIVE CRUISE CONTROL, AIRBAGS, AND OTHER SYSTEMS. THE PROBLEM HAS REPEATEDLY OCCURRED WHEN THE VEHICLE IS IN MOTION; HAS OCCURRED ON A HIGHWAY AS WELL AS IN PARKING LOTS. THE VEHICLE WILL SUDDENLY EXHIBIT 'HAYWIRE' BEHAVIOR, WHICH INCLUDES FUEL AND POWER GAUGES RANDOMLY FLUCTUATING UP AND DOWN, AND ALL ABOVE SAFETY SYSTEM WARNINGS INTERMITTEDLY INDICATING THEY ARE OFFLINE. IN EXTREME SCENARIOS, POWER STEERING WILL BE LOST. ADDITIONALLY, IN ONCE SCENARIO, THE 'HAYWIRE' BEHAVIOR PRECLUDED THE ABILITY TO TURN THE VEHICLE OFF WITHOUT RESORTING TO DISCONNECTING HARD-WIRE BATTERY CONNECTIONS. MULTIPLE VIDEOS HAVE BEEN MADE DOCUMENTING THE BEHAVIOR. PREVIOUS ATTEMPTS TO RESOLVE WITH MANUFACTURER RESORTED IN NO CORRECTIVE ACTION DUE TO 'FAILURE TO DUPLICATE' THE ISSUE, DESPITE HAVING VIDEO SHOWING THE OCCURRENCE. ORIGINALLY BROUGHT TO DEALER AND NHTSA ATTENTION IN 2020 (NHTSA COMPLAINT #11292415). DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE AND IN THE PAST WEEK THE ISSUE HAS RECURRED, NOW MORE CONSISTENTLY THAN THE INCIDENT PREVIOUSLY REPORTED. WITHIN THE PAST WEEK, THE VEHICLE HAS STALLED TWICE, RESULTING IN COMPLETE LOSS OF POWER STEERING. THE "HAYWIRE" BEHAVIOR CONTINUES, WITH PERSISTENT WARNINGS AND LOSS OF ESSENTIAL SYSTEMS, AND THE "HAYWIRE" BEHAVIOR INCREASES DISTRACTIONS BY IMPOSING FALSE BLINDSPOT WARNING INDICATOR LIGHTS AND INTERMITTENTLY CHANGING BRIGHTNESS OF THE ENTIRE ELECTRONIC DISPLAYS AT RANDOM, AS WELL AS PERSISTENT AND INTERMITTENT LOSS OF FUNCTIONALITY OF ESSENTIAL SAFETY SYSTEMS, INCLUDING AIRBAGS AND OTHER DRIVER SAFETY FEATURES. VIDEOS OF THE BIZARRE, "HAYWIRE BEHAVIOR" ARE AVAILABLE UPON REQUEST. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at various speeds, the steering wheel would veer to the right making the vehicle difficult to steer. The contact also stated that the vehicle had issues with the start/stop system. The contact stated the start/stop system malfunction warning light was illuminated. The vehicle was taken to southfork Chrysler Dodge Jeep Ram (17725 South fwy, manvel, tx 77578) where it was diagnosed with the auxiliary battery cable needing to be replaced. The vehicle was repaired however, the failure recurred. The contact associated the failure with NHTSA campaign number: 19V348000 (electrical system). The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 26,000.
A D V E R T I S E M E N T S
- Industry, PA, USA