This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Hesitation when I turn and try to accelerate. I thought it was my gas but I'm seeing there was a recall on some 2017 for this problem. Mine has done this several times when I turn. It has only happened on the city streets while in motion. Almost like it wants to stall out then a small few small jerks and then takes off. I just bought this van in March 2019 from westgate jeff wyler. There was no recalls for this van but I'm having the same problem they recalled on other 2017 Pacifica. It's done this several times
I was turning at an intersection and my Pacifica stalled and would not go until I slammed on the gas because a car was coming and I almost got hit. It's very unsafe for my kids to be in the van if it's going to stall when turning.
Upon a start from a start, the car bucks between the speeds of 14-17 mph while accelerating. The reaction from the car feels like the car was hit from behind. It is random and I not been able to correlate the action with any particular driving characteristic such as a slow or fast start. The car has about 30,000 miles as of this writing and has about 25,000 as of the date of first occurrence.
Yesterday morning my battery voltage while driving was fluctuating to low erratically. When I tried to make left turn the battery voltage immediately dropped down drastically to point or cutoff and nearly caused a collision. It then jumped back up to 14.4V and held that consistently. A few hours later it dropped down while driving. The dashboard didn't have any lights lit and the battery strength was fine other than the erratic fluctuations. I googled and saw there was a recall for this issue on my vehicle type and year. Phone dealership to tell them my car was unsafe and performed erratically because of battery issue. Despite the article from May 2019 pertaining to this same exact issue, they said I didn't have a recall on my car. I did research and it showed the stalling I've experienced was due to battery connector issues. This morning I got into my vehicle just fine. Turned on car and immediately the battery voltage gauge on dash was erratically fluctuating non stop forn10 mins and the car was sounding like it was shutting on and off on its own. The dash lit up and now a icon for emergency steering pops up and stays lit. All of this relates to the mandatory recall article in May 2019 but the dealership says otherwise. Not feeling like dealer is being honest and has best interest of my safety. I attached pic in upper left corner of the emergency steering icon that stayed on as well as shows my battery charge as fine at that moment but was erratically fluctuating when I took the pic this morning
I took my vehicle in for an oil change and work up on September 19, 2019. I was reporting rough transmission when switching gears but other than that everything was fine. They ran updates on my cruise control and the like and off we went. The following day I was driving in a flat area out of state with my cruise control set at 70. I was pulled over for a speeding ticket where the deputy reported I was going not 70 but 84 mph!! in the course of the 13 hour drive we noticed that the transmission was still rough and the engine was revving for no apparent reason. Upon returning home, on September 24th, I was taking my daughter to a doctors appointment where I was again stopped for speeding. The trooper said I was going 55 in a 45 when I again had my cruise control set. I am now thinking the first ticket was a warning and not a fluke so I parked my van until my husband was able to follow me home to make sure everything was working properly. On the drive home, again a level surface, I had the cruise control set and noticed the van had accelerated to 55 mph! I have caught it on one other occasion at 10-12 mph over where the cruise was set and managed to get a picture of the dash were it can clearly be seen the engine is revving and the cruise control does not match the speedometer.
- Sandusky, OH, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign numbers: 18V049000(electrical system, engine and engine cooling), 18V395000(electrical system, equipment), and 18V332000 (electrical system, vehicle speed control). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received over a year ago. Ray brandt Chrysler Dodge Jeep Ram Fiat (1660 westbank expy, harvey, la 70058, (504) 334-8908) was contacted and confirmed that the parts were not available. The dealer diagnosed that the battery failed and needed to be replaced. The vehicle was not repaired, but the failure recurred. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. While driving various speeds, the check engine and brake warning indicators illuminated. Also, the vehicle lost power once the contact released the brake pedal. The contact would have to turn the vehicle off and back on in order for the vehicle to resume normal operation. An independent mechanic performed a second diagnostic test, but found no failure. The failure mileage was approximately 53,000. VIN tool confirms parts not available.
2017 Chrysler Pacifica. Consumer writes in regards to defective cruise control feature. The consumer stated the forward collision avoidance system was inoperable.
While operating the vehicle - car unexpectedly accelerated! I quickly reacted and brought a car to a complete stop. Gas pedal broke off. Police and auto-insurer were notified. Police officer stated that broken gas pedal while driving = severe manufacturing defect; and that I am very lucky to come out alive. No one wants to bother with the repair ' now returning this defective product to a loan-lender requesting terminate lease due to a car defect. Leasing agent'notified, doesn't respond. Dealership'refused to accept, each time I call ' requests to deal with manufacturer. Chrysler ' manufacturer-was notified; case was opened = in 2 hrs-matter escalated to the highest department supposedly, and that I would be contacted. My numerous and continues attempts for 2 months = customer care said repeatedly that, as to my particular case, they are instructed to only take my messages; would not transfer to any of the supervisors and declined providing any info. I've been repeatedly told that my case is with a special investigation unit; as I must wait for their call. At each call I'm denied any information or help as to that special investigation unit's address, name of the department, last name of the assigned agent, his title, phone number, contact info, everything literally. Lately, they've been simply hanging up on me. One time one rep said that legal department is holding the process. They reconfirmed-all my messages were delivered and accepted by my assigned case manager, who called our home once - May 9th w/out leaving a message. When I called displayed 586-274-8000 as chrystler grp, it said 'old Chrysler non-working number'. auto-insurer requires full coverage regardless of a defect. Auto-policy adjuster ' can not repair for it's manufacturing defect. Loan-lender demands payments, knows defect, says 'doesn't care' and not helping to get through to Chrysler.
When accelerating the vehicle often stalls or jerks or does not accelerate as untended. This occurs on freeways and also while turning or accelerating from a complete stop.
When driving the vehicle and turning a corner from a low speed (<20mph) or accelerating around a corner from a stop, the vehicle has lost power and the engine just revs as if in neutral. The vehicle has to be placed into parked and restarted to begin driving again. This has happened approximately 4 times in the last year and a half with less than 24,000 miles on the vehicle. The vehicle also jerks when accelerating at times, usually around 15 mph. Sometimes it jerks like it has been hit in the rear. We've taken it in multiple times to the shop and they have replaced a valve body related to the transmission, but continue to still have issues.
The contact owns a 2017 Chrysler Pacifica. While reversing, the vehicle spontaneously accelerated and crashed into another vehicle. In turn, the other vehicle crashed into two additional vehicles. There were no warning indicators illuminated. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was taken to an independent mechanic, but the cause of the failure was not determined. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 12,496.
When accelerating the van jerks then picks up more speed. Sometimes when pressing the gas pedal from park it takes a while to start moving. The shifter gets suck and the doesnt get off the emergency brake.
The fcw doesn't seem to work all the time. The two years that I have owned it it has only activated maybe three times. But what I'm concerned about is the two times I really needed it it worked just the opposite it gave me no brakes and no warning and I had to turn onto the side of the road going around cars and when I replied the brakes they worked. Luckily I avoided a crash and there were no obstacles on the side of the road. I have had it in twice for recalls and told them about it, nothing. Since it just happened a second time I'm taking it to another dealer I have no confidence in a solution.tho. This van has about 46 minor non safety related problems.also. I had just turned off the freeway and the brakes took the cruise off but when I approached the stopped cars there was no brakes.and no warning to brake.and no car applied braking as required by the fcw system.as it is supposed to stop you.
Our Pacifica roughly jolts forward when accelerating to about 15mph just after being stopped. It feels like being hit hard from behind. It has been an ongoing issue for over 9 months now. I have young children in the car and it is very scary.
2017 Pacifica continues after multiple attempts to repair to drop/slip out of gear while driving with no warning and then suddenly thrusts back into gear causing the entire car to jerk forward as though we have been hit from behind. These issues happen under 20mph and there is no way to control what is happening. Our necks are forced forward and the sudden shock of the movement forward is not possible to stop. The problem began in December of 2017 and after 4-5 visits to the service I still have no resolution 2 years later.
This is my second, possibly third time reporting a significant problem with this van. I have lost power while trying to accelerate multiple times. Today I lost power while accelerating, the vehicle revved and RPM went up to about 6000, no power was going to the engine and I was unable to accelerate, then full power went to engine and the van lunged forward and gained speed. The acc cruise control light also went on. I did not lose power steering and I am not sure if the engine turned off. Due to so many problems occurring while driving, I frequently record my drives- I was able to capture this on video. The video only shows my dash and does not do it justice, but shows the RPM, vehicle speed slowing, and then accelerating. I have a few more videos with similar problems, but this is one of the few that I was able to capture. My children are afraid of riding in this car, we have has issue after issue and simply want to be safe while driving.
In a shopping center parking lot, rolling forward at 10 miles per hour. My foot was not on the brake or the accelerator. Suddenly, the car accelerated over 1 second up to about 20 miles per hour. The acceleration was so rapid and sudden that I thought that I had been rear-ended. The vehicle slowed when I applied the break. The car then did it several more times over a few days period. I have taken the vehicle to the dealer, and they say that the car's computer has generated multiple errors, but they are unable to interpret the errors. The vehicle has been at the dealer for a week, with no success in diagnosing the problem or the fix.
On May 9, 2018 I shifted from park to drive, with my foot on the brake, while my 10 year old son was getting into the van. The door automatically closed, he panicked as he saw it closing and tried to jump out- the door closed on him and he was stuck for 30 seconds to 1 minute. The door was not responsive to opening by pushing the button and finally re-opened when I put it back in park. It left a bruise on his arm for approximately 10 days, he was not injured. Chrysler investigated the incident but could not replicate the problem. In addition, the van will hard knock/shift, usually at low speeds and has stalled out while attempting to accelerate in traffic multiple times. This is a major safety concern. This started happening after it was taken in to get the safety recall transmission update. Chrysler cannot replicate this problem and has no stored data in the computer showing problems have occurred. I am deeply concerned with these issues and the safety of my vehicle. While I am satisfied with the level of concern and response Chrysler provided due to the door incident, I think there are many improvements that need to be made to make this vehicle safer. I have owned multiple vans and can say that the mechanical doors on this van are very slow to react to objects in the way of closing and will close very hard before re-opening. The shifting issue is very, very concerning and Chrysler's lack of concern regarding the issue is even more concerning.
We have a 2017 Chrysler Pacifica tourling L-plus that had a recent software update, all recalls have been completed. The van fully stalled while accelerated in the highway between 30-40 miles per hour, for about 5 seconds before re-engaging into gear. It did not feel like it was in between gears when it stalled- as far as we could tell, the engine still had power but temporarily stopped accelerating.
I have experienced repeated and worsening problems with my Pacifica shifting very roughly and multiple speeds, to the point where the car jerks and acceleration stalls. I have taken the car in multiple times to the factory dealer and they said the computer is not capturing any error codes, and they can't replicate the issue. This car has had multiple issues starting the day I bought it, and I think the car is just a lemon...would never buy another Chrysler product again! updated 10/18/18
A D V E R T I S E M E N T S
- Louisville, KY, USA