This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As I was driving on a three lane interstate with all three of my children in the automobile the power steering indicator light came on and I could not steer my car. I put on my flashers and started beeping my horn to alert other drivers. Thankfully, I was able to find a clear path over to the shoulder. After I was stopped for about 30 seconds the indicator light went off and the steering came back.
While using the park assist feature to park perpendicular my van started to backup too fast and backed me into a parked car prior to being able to hit the brakes in time. It resulted in damages to both my van and the parked car that it was attempting to park me next to.
On Sunday January 13th while getting off highway lost power steering while taking exit. Due to lack of power steering van went off the road up an embankment and damaged vehicle. I called Chrysler on 1/14/2019 and reported issue. Claim #57836097. I was told that someone from incident reporting team would be contacting me within 4-5 days. I have since called them again on 1/22/2019 and again today 1/28/2019. I have no choice but to drive vehicle because I am a 100% disabled veteran and in a powerchair. The van is customized for my powerchair and my only means of transportation. The power steering keeps going out intermittently and now other electrical issues are occuring now as well. The passenger side window comes down on its own, traction control light on dash goes on and off, stability warning flashes on dash and of course power steering light comes on and says service. Prior to the incident on the highway off ramp the steering went out for a few seconds. I brought it to Bonneville dealer in manchester nh and they told me it was just a fluke. Obviously it was not a fluke and my van is now damaged. Drivers side sliding door does not close right and is bent upwards and not sure what else may be damaged. Waiting on Chrysler for next step.
Was using park assist and the car did not park itself correctly and hit another car. While using park assist feature the car started to move too fast and the sterling wheel did not turn the car correctly. The car was moving so fast, there was no time to press the brake. In the result our car hit another parked car and jumped on the curb. In the result our rear bumper and rear door were damaged. We contacted Chrysler right away to tell what had happened, the representative told us to contact our insurance and then insurance will do investigation. When we contacted our insurance the representative said that Chrysler is the one who does the investigation. After that Chrysler was contacted by us numerous times, each time different representative, each time some information was missing from the case that investigation team could not start to do their investigation. So, each time I spoke with the representative (I have their names) we were adding missing information, and creating new case number. It took almost a month for the investigator to contact us to do the car inspection. By this time the car was fixed thru insurance. After the inspection took place Chrysler did not send us any solution or suggestion if park assist needs to be fixed. The only letter they send stating that since the car was fixed nothing they can do about this issue. So its unclear either all features in this car function properly. I think it's not fair that my insurance had to pay and made this accident as my fault
While driving - slowing to a stop for a stoplight, my car's computer screens started flashing various warnings to restart the engine. At this point, the car was not responsive to the gas pedal / would not move and the power steering was also not functional. I had to put on my hazards, put the car in park and turn off and turn back on the engine.
- Westfield, IN, USA
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The contact owns a 2018 Chrysler Pacifica. The contact stated that the vehicle stalled when it approached a stop light. The contact had to turn off and restart the vehicle to get it to operate. Also, while driving 30 mph, the steering seized and the vehicle rolled to a complete stop in the middle of the road. Also, "start stop required" appeared on the instrument panel. Autonation Chrysler Dodge Jeep Ram southwest (7980 w tufts ave, littleton, co 80123, (303) 578-6099) stated that they would have to test drive the vehicle and try to replicate the failure. If they could not diagnose it in two days, they would have to return the vehicle to the contact.the manufacturer was called and immediately transferred the contact back to the dealer. The failure mileage was 8,000.
The contact owns a 2018 Chrysler Pacifica. While driving 65 mph, the vehicle lost power. In addition, the power steering failed and the steering wheel was difficult to turn. Also, the emergency flashers were inoperable, the temperature gauge increased to high, and the vehicle failed to engage into gear. There were no warning indicators illuminated. The vehicle was towed to landmark Chrysler Dodge Ram of atlanta (5745 peachtree industrial blvd, chamblee, ga 30341, (678) 825-3200) where it was diagnosed that two batteries failed and needed to be replaced. The vehicle was repaired; however, the contact had concerns about the safety of the vehicle. The contact called 911 for assistance during the failure. The manufacturer was contacted and provided case number: 57793693. The failure mileage was approximately 10,000.
I was traveling on I-95 North bound in South Carolina at 75 mph in the far left lane. I went to shift back to the center lane when the power steering completely failed and sent us across 3 lanes of traffic. We almost sideswiped a semi-truck. I was able to break enough to end up behind that truck in the far right lane and regain control of the vehicle. The red steering wheel light was illuminated on the dash board with a message power steering failure service required. I was able to make it to the next off ramp and once about half way up the ramp the power steering started working again. Several hours later the power steering went out again this time I was going straight at 65 mph in North Carolina. It remained out for a few minutes and then started working again. It did this 4 more time on our trip from Florida to Maryland. On one occasion we were in traffic in Virginia at 5 mph and it went out for about 10 minutes before working again.
I was driving my vehicle down the highway at approx. 30 mph and my dash started to beep stating that I had no power steering and I was unable to turn my steering wheel. I brought the car back to the dealership and they told me that it was all computerized and that it should not happen again. After I left the dealer and drove down the highway again my vehicle continued to loose power steering but only after the vehicle would accelerate. When I would come to a stop the computer message would go away and they vehicle was able to be turned and driven as normal.
At about 12900 miles, the car suddenly had problems for about 15 minutes after starting with maintaining power steering. A light on the dashboard would be lit and say that the power steering is unavailable and needed to be serviced and it would be out. Then if would come on after a while and then might go out again for a time. I would be starting the vehicle in the morning after sitting all night and I would drive it, even when it was out because I had to go to work.
2018 Pacifica has 218 miles on it. Bought it 4 days ago. While driving down the road the power steering completely fails. When this happens van pulls hard to the right. This has happened 3 times. Power steering service light, check engine light are both on. Turning van off and restarting fixes the problem, for awhile. Called dealership and was told " that doesn't make sense". taking it in first thing Monday morning.
I have had my vehicle exactly 1 month. I have noticed when taking a sharp right or left turn going approx. 20mph, the steering wheel will rip out of my hand. Today while driving straight going about 34mph my power steering was completely gone and I had a light flashing on the instrument panel to service power steering. I pulled off to the side of the road which was very difficult, turned my vehicle off and than back on and it had reset itself. Not happy with less than 1,000 miles on this vehicle.
Minivan stalled seased operating as driving normal speed in motion on a city street tried restarting vehicle kept stalling automatically turned off could not turn wheel kept stalling shutting off while in normal operation could not brake could not accilatate screen said put in park to put in drive...check engine light was
1- turn the van on. Click on uconnect theater then shift to R or click the surround camera to activate the camera, click any bottoms to change the camera view, is not working. The screen freezing and not responding anymore. Turn the van off for 2 hours. Turn it on again, the camera options will work fine. Click the uconnect theater again, go back to the camera or shift to R, the bottoms that change the views are not working and not responding. 2- put the usb flash to play movies. Go to uconnect theater, it will read the usb and I can play movies. Disconnect the flash and connect it again, it will not reading it anymore. Turn the van off for 10 min. Then turn it on, it will work again. Once I disconnected and connect it again, it will stop reading it. Software issues. (watch the video that I did (https://www.youtube.com/watch?V=gc7O60khj4W) 3- on speed 5 or less, driving forward or backward, when I turn right, the steering will shake. Sounds like rock and pinion or steering column issue.
On May 23, 2018 I was in route to work per normal. It was about 8:30 am. The car was stationary in the left hand turn lane (second from right lane) on a 6 lane busy city street waiting for a red light to turn green so I could turn left/North onto next street. The car was in drive with my foot on the brake. As the light turned green I took my foot from the brake to the accelerator and the car suddenly powered down. I put my foot on the brake, put in park, turned off the car, and then pushed start again. The car started but would not move out of park. I retried several times with no luck to get the car out of park and move forward. I put on my hazards as cars started to stack up behind me while I was motioning for traffic to go around me. I tried again to restart and while the car would restart, I could not move it out of park and was stuck there. With my hazards on, I called the police to assist and then tried to use my uconnect to reach my 'free' roadside assitance using my assist button. I got an error message multiple times that it would not connect. I found the 800 number and manually dialed myself. After about a 10 minute process I finally was able to order service via the text process that was sent to me. It took another 5 minutes before I received confirmation that tow truck was ordered. Police arrived. I called back to determine how long tow truck would take to find it was 90 minutes. This was unacceptable due to my location and the traffic backup. I called my dealer directly and they sent service within 30 minutes. The dealer immediately received a call from Chrysler star team (due to the roadside report I filed) and they had my car for one week. I have the car back now and there are no solid explanations as to why this happened. I know that Chrysler was very involved in having dealer perform multiple tests. Thankful I was not on freeway.
Driving at 45 mph in very light traffic, the power steering on the vehicle failed in 'turning traffic' making it near impossible for my wife to physically be able to correct the direction of the vehicle. She came to a complete stop as the vehicle was unresponsive with an error being reported on the driver information center located center/dash where the error reported was that there was a power steering failure and the vehicle should be taken to a Chrysler dealer for immediate service. Problem: Power steering fails action taken: Stopped, restarted and error message was no longer present. Tried on 3 separate occasions to reproduce the issue without success. Note: I have been unsuccessful in reproducing updated 9/20/18
(1) power steering went out intermittently on the freeway and said it was unavailable and service was required (2)vehicle was hesitating when stepping on the gas (3) heater/air conditioner changed the level of air flow on it's own (4) window rolled down on its own. After I had it in the shop for 2 1/2 weeks, they didn't do any work to it and had me come pick it up. After driving it for 2 minutes, the power steering kept going out on me again. Then I was stopped at a stop light and the car turned off and I had to put it in park and re-start it. When I drove it back to the dealership, the window rolled down again on its own. How could they give this car back to me knowing they didn't fix anything. I have children that I drive around in this vehicle. I do not feel safe driving this vehicle any longer. It is a brand new car. I've had it for 2 months.
Power steering goes out while driving in service for second time with only 800 miles on it passenger front window rolls down while driving by its self passenger auto side door would open one day vehicle shut off and came to a complete stop in a parking lot with no notice or reason.
I was passing a slow moving motor home on state road 19 ocala national forest. In the middle of my pass the engine cut off. I had enough speed to finish my pass safely and pull to the side of road. All the panel lights were flashing and the car would not restart. I called roadside assistance Chrysler and after four hours the vehicle was towed to the nearest Chrysler dealer. The car has been at beck palatka Florida, Chrysler since April first. They informed after five days that they were not equipped to handle repairs because of the new technology on this vehicle. I have now been informed that I will have to pay for towing from dealer in palatka to the St. Augustine dealer. I feel concern for my safety driving this new Chrysler hybrid if it can be repaired. We could have had loss of life had another vehicle struck our vehicle approaching head on. I had no acceleration in the middle of my passing, and with my wife and grandchildren in the car, this situation could have been tragic. My case number is 33839387 and I have been informed that it is going to be transferred to another person! please advise as to my next step in this process.
Bought vehicle on March 5, 2018, on the 2 hr drive home the cars main front center console starts rebooting and resetting over and over, the car then yanks us hard to the right and as I fight the driver assist mode to actually stay on the road, my husband and myself was plenty scared. We got the driver assist disabled, the heat was unable to be turned down, the steering wheel was so hot we had to put on gloves, the seat heat could not be shut down, we were with windows open in the snow, we had no choice. We attempted to restart the car, same functional issue. Contacted dealership following morning, informing them they said get in in right away, we took to local Chrysler on May 6th and they found nothing. They didn't believe us either. Happens again immediately the day after being there, again we took it in, they wanted it to continue when we pulled in we were told, I said it keeps taking us off the road. The 3rd time was the same only we almost side swiped another van by the skin of our teeth. Lucky we pulled hard and saved ourselves. It has now been at Chrysler repair more than 5-6 times same exact problem, their same exact excuses, no fix. Dealership where we purchased suggested we begin lemon law on it. I agree, I don't want to be the crash dummy. Chrysler has been notified online, they were insistent it can be fixed, its been a month, and they have had the car more than us, and they have put 1000 miles on it too, where as we barely got 450 with ride home. I have made first payment and have a rental now, a junkie one! please help us, this car is dangerous, and will cause a serious fatality the way it steers off suddenly. It is a catastrophe waiting to happen. On board computers fail on and off.
A D V E R T I S E M E N T S
- Chesterfield, NJ, USA