The contact owns a 2003 Chrysler Town and country. The contact stated that the driver was driving approximately 15 mph with the heated seats turned on when she was burned by the seat. The vehicle was not taken to have the failure diagnosed or repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 80,000.

- Carrollton, IL, USA

The vehicle would not start. The consumer had to use the battery from another vehicle. The consumer started to have problems with a rattle in the door, the brakes squeaked, the air and heating would go up by itself, the back automatic hatch was not working and would come open while the vehicle was in motion, there was a loud grinding when the vehicle was placed in reverse due to a faulty accumulator and the check engine light had come on due to the transmission solenoid pack, there was a roaring sound when the vehicle was in motion, the passenger side seat belt was tangled and the drivers side seat belt retractor was faulty, a component was loose in the drivers seat back, there was noise in the sliding door on the right side, the brakes smelled smokey and were scrubbing, the clip on the cup holder was broken and the battery kept dying and would not hold charge.

- Boone, NC, USA

You have addressed your safety query to a member of the staff of the transportation safety institute. Tsi, the transportation safety institute, is a training Agency. We have no regulatory or research authority. I would suggest you address your auto safety issue to the National Highway Traffic Safety Administration of the us department of transportation as the federal Agency responsible for automotive safety regulation. Their web site is www.NHTSA.dot.gov. vernon L. with, manager highway safety division transportation safety institute -----original message----- from: Samualla pry [mailto:prys@cws.co.santa-clara.ca.us] sent: Wednesday, July 30, 2003 3:35 pm to: With, vern subject: My vehicle- 2003 Chrysler Town and country Mr. Vern, I am having some trouble with communicating with the Chrysler corporation in regards to my new vehicle. The passengers front seat sits very high and may be hazardous when entering and leaving the vehicle as well as in an automobile accident. The dealer states that this is "normal" although another dealer states it appears that there has been a mixing of the seat mounts to the floor of the van for the different seats (power six way seats, power four way seats, and manual). If there is an accident a person could suffer severe head trauma because their head would strike the top of the door frame/ roof of the van. I would like to know the design of the vehicle in regards to an accident and the passengers door area. Could you please help me in regards to this. My concern is that there may be a problem with my van, or a nationwide problem with 2003 Town and country vans with power seats and safety issues. Sincerely, samualla L. pry- henion 1800 luzern street seaside, ca. 93955 (831) 394-4196 home (831) 596-4196 cellular (408) 369-4147 work

- Seaside, CA, USA